JESSICA DAWN BUHLMAN

39 No0rth Meadowlark Circle, Grantsville, Utah 84029 |

(385)-626-4287 | Lovemyhav@aol.com

OBJECTIVE
To utilize and enhance the education, skills and abilities I have obtained in my work
and personal experience. To work in an environment that provides continued
challenges resulting in professional and personal growth, and provides me with the
opportunity of furthering and utilizing my education within the scope of the
company to allow me to be of further service to the team and to the clients we
serve.

SKILLS AND ABILITIES

Basic computer (PC) and office skills, operate basic office machinery. Microsoft
Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Publisher. Type 40 WPM.

EXPERIENCE
September 2012 to Customer Service & Engagement Account Manager (September 2012 to January
August 2013
2013), Billing Assistance Senior Account Manager (January 2013 to August 2013).

Discover Financial Services LLC.

Both positions within Discover Financial Services LLC required basic computer and
phone skills, good communication, flexibility, teamwork, maturity, ability to diffuse
emotional or upset customers and providing excellent service to all.
Customer Service & Engagement Account Manager. September 2012 to January
2013: Worked in call center assisting card customers by taking payments,
reviewed and assisted with clients questions regarding cash back bonuses or
redemption of, helped client with interest and statement issues, offered and
explained card benefits.
Billing Assistance Senior Account Manager. January 2013 to August 2013: Worked
in call center by assisting customers in opening card disputes or fraud issues, in
charge of assisting clients in contacting merchants regarding disputes, worked
accounts in closed disputes and verified charges and interest accrued was the
correct amount, issued refunds as required.

1999 to 2012

Vice President, Adoption Assistant, Veterinary Technician and Foster

Care. The Matthew Foundation, FKA Heart Ministries, Inc.
Adoption Assistant: Work directly with local shelters and humane agencies to
adopt out homeless dogs and cats. Interact with and interview prospective
adopting families, introducing them to animals available for adoption and helping
with the adoption process or providing advice about pet care and training.
Foster Care/Veterinary Technician: Provides foster care for shelter animals that
need immediate placement before euthanasia. Works specifically with nursing
mothers, puppies and kittens, and sick/injured animals to rehabilitate and prepare
them for permanent, loving homes. Duties included feeding, bathing, exercising,
training, and medical and first aid care. Personal interaction to create relationships
built on trust and respect.
Vice President: Assists with the administrative aspect of the rescue work follow up
with adopting families, provide advice about pet care and assist with training as
needed. Assist with major fundraisers such as administrating Sanctioned Dog
Shows (as Secretary/Superintendent) or with fun matches, boutiques, etc.

EDUCATION
August 2013 to
Current

Salt Lake Community college 4600 South Redwood Road, Salt Lake City, Utah 84123.

May 2012

Diploma, Grantsville High School, 155 Cowboy Drive, Grantsville, Utah 84029.

August 2013 to Current. Currently working towards an Associates Degree in

Finance and Credit, Accounting and a Business transfer degree. Will be
pursuing further education upon completion of my degrees. Currently
holding a 3.7 Grade Average, current member of Phi Theta Kappa Honors
Society.

Graduated on honor roll, and received two career and technical pathways
for animal science and health science education.

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