Ricoh Aficio MP 8000 S - P - Troubleshooting

8060/8070/8080 MP 6000/MP 7000/MP 8000 LD260/LD270/LD280 Aficio” sr 6000/7000/8000 Operating Instructions Troubleshooting (4) When the Machine Does Not Operate As Wanted (2) Troubleshooting When Using the Copy/Document Server Function (3) Troubleshooting When Using the Facsimile Function (4) Troubleshooting When Using the Printer Function (5) Troubleshooting When Using the Scanner Function (6) Adding Paper, Toner and Staples Clearing Misfeeds Remarks ‘Read this manual carefully before you use tis machine and keep it handy for future reference. For safe and carect use, be sue to read the Safety Information in “About This Mactine" before using the mactine.Introduction ‘This manual contains detailed instructions and notes on the operation and use ofthis machine. For your safety and benef, read this manual carefully before using the machine, Keep this manual in a handy place for quick reference, Important Contents of this manual are subject to change without prior notice. In no event will the company be Ii able for direct, indirect, special, incidental, or consequential damages as a result of handling or operating the machine, Notes: ‘Some illustrations inthis manual might be slightly different from the machine. Certain options might not be available in some countries. For deta, please contact your local dealer. Depending on which country you are in, certain units may be optional. For details, please contact your local dealer. Caution: Use of controls or adjustments or performance of procedures other than those specified in this manual might result in hazardous radiation exposure. ‘Two kinds of size notation are employed in this manual. With this machine refer to the inch version. For good copy quality, the supplier recommends that you use genuine toner from the supplier. ‘The supplier shall not be responsible for any damage or expense that might result from the use of parts, other than genuine parts from the supplier with your office products. Power Source 120 V, 60 Hz, 20 A or more. Please be sure to connect the power cord to a power source as shown above. For details about power source, see p.127 “Power Connection".Manuals for This Machine Refer to the manuals that are relevant to what you want to do with the machine. @important OJ Media differ according to manual. GF The printed and electronic versions of a manual have the same contents, © Adobe Acrobat Reader/ Adobe Reader must be installed in order to view the manuals as PDF files. GF Depending on which country you are in, there may also be html manuals. To view these manuals, a Web browser must be installed. ¢ About This Machine Be sure to read the Safety Information in this manual before using the machine. This manual provides an introduction to the functions of the machine. It also explains the control panel, preparation procedures for using the machine, how to enter text, and how to install the CD-ROMs provided. + Troubleshooting Provides a guide to solving common problems, and explains how to replace paper, toner, and other consumables. + Copy/Document Server Reference Explains Copier and Document Server functions and operations. Also refer to this manual for explanations on how to place originals. + Facsimile Reference Explains Facsimile functions and operations. + Printer Reference Explains Printer functions and operations. + Scanner Reference Explains Scanner functions and operations. + Network Guide Explains how to configure and operate the machine in a network environment, and use the software provided. This manual covers all models, and includes descriptions of functions and settings that might not be available on this machine. Images, illustrations, and information about operating systems that are supported might also differ slightly from those of this machine. + General Settings Guide Explains User Tools settings, and Address Book procedures such as register ing fax numbers, e-mail addresses, and user codes. Also refer to this manual for explanations on how to connect the machine.+ Security Reference This manual is for administrators of the machine. It explains security functions that you can use to prevent unauthorized use of the machine, data tam- pering, or information leakage. For enhanced security, we recommend that you first make the following settings: * Install the Device Certificate. + Enable SSL (Secure Sockets Layer) Encryption. * Change the user name and password of the administrator using Web Im- age Monitor. For details, see “Setting Up the Machine”, Security Reference. Be sure to read this manual when setting the enhanced security functions, or user and administrator authentication. + PostScript 3 Supplement Explains how to set up and use PostScript 3. + UNIX Supplement For "UNIX Supplement’, please visit our Web site or consult an authorized dealer. + Other manuals * Manuals for DeskTopBinder Lite * DeskTopBinder Lite Setup Guide + DeskTopBinder Introduction Guide * Auto Document Link Guide F Note J Manuals provided are specific to machine types. Gi *PostScript3 Supplement” and "UNIX Supplement” include descriptions of functions and settings that might not be available on this machine. C1 The following software products are referred to using general names: Product name General name DeskTopBinder Lite and DeskTopBinder Pro-_ DeskTopBinder fessional "! * OptionalTABLE OF CONTENTS Manuals for This Machine. How to Read This Manual ‘Symbols .. 1. When the Machine Does Not Operate As Wanted Indicator Panel Tone. Checking Machine Status and Settings. When the Function Status Indicator Lights Up in Red When You Have Problems Operating the Machine. When a Job Is Not Performed.. 2. Troubleshooting When Using the Copy/Document Server Function Messages Displayed When Using the Copy/Document Server Function. When You Cannot Make Clear Copies... When You Cannot Make Copies As Wanted Display During Connect Copy.. If Connect Copy Is Canceled lf You Cannot Exit from Connect Copy When Memory IS Full..nsnnensnn Boounae 3. Troubleshooting When Using the Facsimile Function Adjusting the Volume. Messages Displayed When Using the Facsimile Function When You Cannot Send or Receive Fax Messages as Wanted. When Memory Is Full... When an Error Report Is Printed Turning Off the Main Power / In the Event of Power Failur When an Error Occurs Using Internet Fax... Error Mail Notification. Error Report (E-Mail) Server-Generated Error E-mail.4. Troubleshooting When Using the Printer Function When You Cannot Connect to the USB Interface Messages Displayed When Installing the Printer Driver Windows 2000. Windows XP, Windows Server 2003. Windows Vista... Messages Displayed When Using the Printer Function Status Messages... : Messages Displayed on the Control Panel When Using the Printer Function ......55 Messages Printed on the Error Logs or Reports. Checking the Error Log When You Cannot Pri When the Data In Indicator Does Not Light Up or Flash Other Printing Problems 5. Troubleshooting When Using the Scanner Function When Scan Results Are Not As Expected. When You Cannot Send Scanned Files When Stored Files Cannot Be Accessed. When You Cannot Browse the Network to Send a Scan file . When the TWAIN Driver Cannot Be Started When Stored Files Cannot Be Edited... When the Network Delivery Function Cannot Be Used Operations Are Not Possible When Messages Are Display: Messages Displayed When Using the Scanner Function When a Message Is Displayed on the Control Panel. When a Message Is Displayed on the Client Computer. 6. Adding Paper, Toner and Staples Loading Paper. Loading Paper into Tray 1 (Tandem Tray).. Loading Paper into Tray 2 and 3 Loading Paper into the Large Capacity Tray (LCT). Loading Paper in the Interposer. Changing the Paper Size. Changing the Paper Size in Tray 2 and 3 Adding Toner inserting Tone! Used Toner .. Sending Fax Messages When Toner Has Run Out.. Adding Staples. 3,000 Sheet-50 Sheet Staple Finisher and Booklet Finisher . 3,000 Sheet-100 Sheet Staple Finisher .. Booklet Finisher (Saddle Stitch)7. Clearing Misfeeds Removing Jammed Paper. Locating Jammed Paper . When A Is It. When B Is It. When CIs iit. When D Is Ii. When E Is lit When F Is it. When N Is Lit. When P Is Lit When Qs it When R Is Li When W Is it When UIs lit F Removing Jammed Staple: 3,000 Sheet-50 Sheet Staple Finisher and Booklet Finisher . 8,000 Sheet-100 Sheet Staple Finisher... Booklet Finisher (Saddle Stitch) Removing Punch Wast 8,000 Sheet-50 Sheet Staple Finisher and Booklet Finisher . 3,000 Sheet-100 Sheet Staple Finisher... 8, Remarks Where to Put Your Machine. Machine Environment Moving. Power Connection... ‘Access to the Machine. Maintaining Your Machine Cleaning the Exposure Glass. 129 Cleaning the Exposure Glass Cover 130 Cleaning the Auto Document Feeder.... 130 INDEX.viHow to Read This Manual Symbols This manual uses the following symbols: AX WARNING: Indicates important safety notes. Ignoring these notes could result in serious injury or death. Be sure to read these notes. They can be found in the “Safety Information” section of About This Ma- chine. AS CAUTION: Indicates important safety notes. Ignoring these notes could result in moderate or minor injury, or damage to the machine or to property. Be sure to read these notes. They can be found in the “Safety Information” section of About This Machine. PFimportant Indicates points to pay attention to when using the machine, and explanations of likely causes of paper misfeeds, damage to originals, or loss of data. Be sure to read these explanations. P Note Indicates supplementary explanations of the machine's functions, and instructions on resolving user errors. PReterence ‘This symbol is located at the end of sections. It indicates where you can find fur- ther relevant information. a Indicates the names of keys that appear on the machine’s display panel. 0) Indicates the names of keys on the machine's control panel.This chapter describes basic troubleshooting procedures that are applicable to all functions of this machine. Indicators This section describes Indicators displayed when the machine requires the user to remove misfed paper, add paper, or perform other procedures. ‘2%: Misfeed indicator ‘Appears when a misfeed occurs. See p.105 “Removing, Jammed Paper’. 1 Add Paper indicator ‘Appears when paper-out condition occurs, See p 87 “Loading Paper”. WW: Add Toner indicator “Appears when toner runs out. See p.99 “Adding Toner”. ‘Gs: Add Staple indicator “Appears when staples run out. See p.118 “Removing Jammed Staples’. 1S: Empty Hole Punch Receptacle indicator “Appears when the hole punch receptacle is full. See p-121 “Removing Punch Waste” ¥: Service Call indicator “Appears when the machine is malfunctioning or requires maintenance. Te: Open Cover indicator ‘Appears when the front cover, ete, is open.‘When the Machine Does Not Operate As Wanted Panel Tone The following table describes the meaning of the various beep patterns that the machine produces to alert users about left originals and other machine conditions. Beep pattern Meaning I Cause Two long beeps. ‘Machine has warmed up. | A control panel or sereen key was pressed. Single short beeps are pro- ‘duced only when valid Keys are pressed. Single short beep, Panel/screen input ac- | A control panel or sereen key was cepted. pressed. Single short beeps are pro- ‘duced only when valid keys are pressed. Single long beep. ‘Job completed. ‘A Copier / Document Server Features job has finished. Five long beeps. Soft alert ‘The screen is changing back to the initial screen after the machine came out of energy-saving mode or was reset. | Five long beeps repeated | Soft alert. ‘An original has been left on the expo- four times. sure glass. | Fiveshort beeps repeated | Strong alert. | Machine requires user attention. Paper | five time. ‘might have jammed or toner might need replenishing. PF Note 11 Users cannot mute the machine's beep alerts. When the machine beeps to alert users of a paper jam or toner request, if the machine's covers are opened and closed repeatedly within a short space of time, the beep alert might continue, even after normal status has resumed. P Reference For details about enabling or disabling beep alerts, see “System Settings”, General Settings Guide.Checking Machine Status and Settings Checking Machine Status and Settings You can check the machine's system status. + Maintenance Info You can check the following items under [Maintenance Info]: + [Remaining Toner] Displays the amount of remaining toner. * [No Staples] Displays the amount of remaining staples. + [Punch Receptacle Full] Displays whether the hole punch receptacle is full. * [Paper Tray] Displays the paper type and size loaded in the paper tray. © [Output Tray Full] Displays whether the output tray is overloaded. * [Original Misfeed] Displays state of and solutions for original misfeeds. + [Paper Misfeed] Displays state of and solutions for paper jams. * [Cover Open] Indicates whether front cover, duplex unit, etc, is open. + Data Storage You can check the following items under [Data Storage]: + [HDD Remaining Memory] Displays the amount of available hard disk drive memory. + [HDD File(s)] Displays the total number of jobs stored in the hard disk drive. * [Print Job(s)] Displays the number of jobs for Hold print/Stored print/Locked print/Sample print. [Fax TX/ RX File(s)] Displays the number of TX standby files, Print memory lock files, Recep- tion print files, and other files stored in the hard disk drive. + [Memory Erase Status] Displays the state of the memory data.‘When the Machine Does Not Operate As Wanted 4 Machine Address Info ‘You can check the following items under [Machine Address Info]: + [FaxNo] Displays the machine's fax number. ‘ [H.323 Own Fax No.] Displays the machine's alias telephone number. + [SIP User Name] Displays the machine's SIP user name. ‘+ [Fax E-mail Account] Displays the machine's fax e-mail account. ‘+ [Machine IPv4 Address] Displays the machine's IPv4 address. ‘+ [Machine IPvé Address] Displays the machine's IPv6 address. Inquiry You can check the following items under [Inquiry] ‘+ [Machine Repairs] Displays the machine number and contact number that are required for service. ‘+ [Sales Representative] Displays the sales representative's telephone number. * [Supply Order] Displays the contact number for placing supply orders. + [Supply Details] Displays the name of toner, staples, etc, used on the machine. Won the control panel, press [System Status].Checking Machine Status and Settings Bipress each tab and check the contents. 1 [No Staple], [Punch Receptacle Full], (Output Tray Full], (Original Misfeed], [Paper Misfeed], and [Cover Open] appear only when these errors occur. 1 For details about how to locate and remove misfeeds, see “Locating Jammed Paper” or “Removing Jammed Paper” P Reference .106 “Locating Jammed Paper”. p.105 “Removing Jammed Paper”.‘When the Machine Does Not Operate As Wanted When the Function Status Indicator Lights Up in Red When an indicator to the right of a function key lights up, press the correspond- ing function key. Then, follow the instructions displayed on the control panel. Problem Cause Solution ‘Documents and reports | The paper output tray is | Remove the paper from the tray. do not print out. full ‘Documents and reports | There isno copy paper | Add more paper. See p.87 “Loading Pa- donot print out. left. per”. "An error has occurred. | The function whose indi- | Record the code number shown in the ‘ator is itis defective. | display and contact your service representative, See “When a Message Ap- pears” of each chapter. You can use other functions normally. ‘The machine is unable to | A network errorhasoc- | * Check the displayed message and connect to the network, | curred. take an appropriate action. See “Whena Message Appears’ of each chapter. + Check that the machine is correctly connected to the network, and that the machine is correctly set. See “Network Settings”, General Set- tings Guide. + Contact the administrator. ‘+ When the function key is stil lit, even if you take the measures above, contact your service representative. F Note 7 If an error occurs in the function you are using, check the message that appears on the control panel, and then refer to “When a Message is Displayed” for the relevant function. P Reference p.17 “Messages Displayed When Using the Copy /Document Server Func- tion” p.35 “Messages Displayed When Using the Facsimile Function” p.54 “Messages Displayed When Using the Printer Function” p.76 “Messages Displayed When Using the Scanner Function”‘When You Have Problems Operating the Machine When You Have Problems Operating the Machine ‘The following chart gives explanations of common problems and messages. If other messages appear, follow the instructions displayed. @Pimportant © Check the contact address and Serial No. of Machine shown in the call service message, and then contact your service representative. Problem Cause Solution “Please wait.” ap- | This message appears | Wait for the machine to get ready. pears. when you turn on the operation switch. “please wait.” ap- | This message appears | Wait for the machine to get ready. pears. when you change the toner bottle. ‘Although the copier | Functions other than the | Wait litle longer. screen appears when the | copier function are not machine is turned on us- | yet ready. ing the main power switch, it cannot be switched to another screen by pressing the [Printer or (Scanner) key. ‘The machine has just | Functions other than the | Wait. litle longer. ‘been turned on and the | copier function are not User Tools screen is dis- | yet ready. Time required played, but the User | Varies by function. Func Tools menu hasitems | tions appear in the User missing. ‘Tools menu when they become ready for use. ‘The display is off “The sereen contrast knob | Set the screen contrast knob to the light | is turned to the dark posi-| position to see the display panel prop- tion. erly. See “Control Panel”, About This Machine. "The display is off. “The machine is in Energy | Press the [Energy Saver) key to cancel | Saver mode. Energy Saver Mode. The display is off. ‘The operation switch is | Turn on the operation switch. ] tumed off. ‘Nothing happens when | Themain powerswitch is | Turn on the main power switch. the operation switch is | turned off.10 ‘When the Machine Does Not Operate As Wanted Problem ‘Cause Solution “Memory is full. | The scanned originals ex-| + Press [Store File] to store pages that Do you want to | ceed the number of have been scanned. Delete unneces- store scanned | sheets/pagesthat canbe | sary files with [Delete Fil]. file?” appears, ‘stored in the hard disk. | + Press [No] if you are not storing pages that have been scanned. Delete innecessary files with [Delete File). ‘The main power indica- | This occurs in the follow- | Close the exposure glass cover or ADE, tor continues blinking | ing cases: and check ifthe machine is communi- and does not tum off | 6 The exposure glass _| cating with a computer. ‘when pressed. cover or ADF is open. + The machine is com- smunicating with external equipment * The hard disk is active. “Self check- ‘The machine is perform- | The machine may perform periodic ing...” appears. ing image adjustment op- | maintenance during operations. The erations. frequency and duration of maintenance depends on the humidity, temperature, and printing factors such as number of prints, paper size, and paper type. Wait for the machine to get ready. ‘Original images are | Youmay have loaded the | Load paper correctly. Place paper in the printed on the reverse | paper incorrectly paper tray with the print side down. side of the paper. Load paper into the bypass tray with the print ice up. See p.93 “Orientation- Fixed Paper or Two-Sided Paper’ | Misfeeds occur frequently. The tray’ side fence may | «Remove the paper. See p.105 “Re- not be locked. moving Jammed Paper”. + Check the side fence is locked. See p94 “Changing the Paper Size”. ' Misfeeds occur frequently. The tray’s end fence may | «Remove the paper. See p.105 “Re- not be set properly. moving Jammed Paper”. + Check the end fence is set properly. See p.94 “Changing the Paper Size”. " Misfeeds occur frequently.| Paper of undetectable | + Remove the paper. See p.105 “Re- size has been loaded. moving Jammed Paper”. + When loading the paper of undetectable size, specify the paper size in “Tray Paper Size”. See "Tray Paper Size: Tray 2°, "Tray Paper Size: Tray 3°, General Settings Guide and “Copy Paper’, About This Machine. | Misfeeds occur frequently. There isa foreign object | «Remove the paper. See p.105 “Re- on the finisher tray. moving Jammed Paper”. Do not place anything on the finish- ex tray. It may cause a paper jam.‘When You Have Problems Operating the Machine Problem Solution Misfeeds occur frequently. ‘Thestaple cartridgeisnot | The Booklet Finisher requires the sad- set correctly. dle stitch stapler cartridge also, See p.l02 “Adding Staples’. ‘An error message ro mains, even if misfed pa pers removed. When a misfeed mes- | Clear misfed paper, and then open and sage appears, it re- mains until you open _ ing Jammed Paper”. and close the cover as close the front cover. see p.105 “Remov- Paper is still jammed ‘Cannot print in duplex "You cannot use paper in | For duplex printing, select Tray 1-3 in mode. the bypass tray for du- | copier mode or with the printer driver. plex printing ‘Cannot print in duplex | Youhave selected a tray Set the tray to [2 Sided Copy] in [Tray Pa- mode. ‘which is set to[1 Sided per Settings] in [Systom Setting}. Copy] in [Tray Paper Set- tings] in [System Setings) "The user code entry | Usersare restricted by | Enter the user code (up to eight digits), screen is displayed. _| user management. and then press [#4]. ‘The Authentication | Basic Authentication, | Enter your login user name and user screen appears. Windows Authentica- | password, See “When the Authentica- tion, LDAP Authentica- | tion Screen is Displayed”, About This tion or Integration Server | Machine. Authentication is set. “You do not have “The use of the function is | Contact the administrator. the privileges to | restricted to authenticat- use this func- | ed usersonly. tion.” is displayed. “you do not have | This usercodeis not al | Press the (Energy Saver) Key. Confirm the privileges to use this function.” continues tobe displayed even though you have entered a valid ‘user code. owed to use the function | that the display goes off, and then press selected. the [Energy Saver) key again. The display will return to the user code entry display. When printing under the cop er or printer function, press the [Energy Saver) key only after printing has finished. ‘Authentication failed. ‘The entered login user Inquire the user administrator for the ‘name or login password | correct login user name and login pass- isnot correct. word. ‘Authentication failed. ‘The selected file(s) contained file(s) without access privileges. Only file(s) with access privileges will be deleted, ‘The machine cannot per- | Contact the administrator. form authentication. ‘You have tried to delete Files can be deleted by the person who | files without the authori- created the file. To delete a file which ty to doso. you are not authorized to delete, contact the person who created the file. 112 ‘When the Machine Does Not Operate As Wanted PF Note © If you cannot make copies as you want because of paper type, paper size, or Paper capacity problems, use recommended paper. See “Copy Paper”, About This Machine. GF Using curled paper often causes misfeeds, soiled paper edges, or slipped po- sitions while performing staple or stack printing. When using curled paper, take the stiffness out of the paper with your hands to straighten out the curl, or load the paper upside down. Also, to prevent paper from curling, lay paper ona flat surface, and do not lean it against the wall.|When a Job Is Not Performed When a Job Is Not Performed If you are not able to carry out your job, it may be that the machine is being used. by another function. ‘Wait until the current job is completed before trying again. In certain cases, you ‘can carry out another job using a different function while the current job is being performed. Performing multiple functions simultaneously like this is called “Multi-accessing” Combination Chart + Function Compatibility The chart shows Function Compatibility when print priority is set to “Inter- leave”. See “Print Priority”, General Settings Guide. A : Simultaneous operations are possible. @ : Operation is enabled when the relevant function key is pressed and re- mote switching (of the scanner /external extension) is done. O : Operation is enabled when the [Interrupt] key is pressed to interrupt the preceding operation. ~> : Operation is performed automatically once the preceding operation ends. The operation must be started once the preceding operation ends. (Simul- taneous operations are not possible.) Seen [= Fasae— e il & = a z ig Sige |g = lelf |e UE gE Eg 2 |2 lee | |é ia: | za |i ig a Hy] ft q = it Elelels Tt PAG gi lel e3lelfl ia) |] | SES uncioninprogen [8/9 SSS S183 E138 F SFE SEES E f“caise pe eees teh aeeaceh hs PE ae & {Copying 4} }_} }_} i} + +_} i [Stapling s\l0|o@ @ ale a ala|A > |x © @ lala aia Isort la |>/>]0|o le lala) [Operations for 1010 10 fx la Aa ee eat — bpp R ERK PRDPePPEEKPaP 13‘When the Machine Does Not Operate As Wanted “was wouooa a) Sanus, lsonsos wouN>oc wos afRUIDe, © Bupuas { la > sepuado rsa] pales juounbecl wos; Sum Taarag wweunoeq) wor Sure ag yuuuTo0( ui 205 oF WHUNDOG e BATU) ‘a la |a lala la (a [a [a [ala Ja zaiag jwaumooq {BAIg jwouIN29G 103 suoneedy) NVM, Supra la fala Ja la lala lo a isa 66 laa sauueog! “Faqueag 19j evoner=do| ° ‘Suyde awed Sune Printer vwondaoea ec) ‘req paapoay Bun lala lala uopdasoy vwopsdsooy Kioway| wojsspusuesy opeypouT Jo lela alala ax |x lee @ lala aa wosqusuMiy Gow} [uoyssyusuexy) uopssjnsue GowDy 10) feuBag we Bupa ° Facsimile ‘uopeiado wondoay renuewalonesedo uorssyuisues]) Bude) Suyidoy vdnasons) Buide 03 suoniedo} "Ho: ala |alaalalalalalajala ala lala ala la Ie [a |a|a la [aja lala |x Jalan Bande be x fx [x [x [x x Jae a la fa [a lo a “ jeeelojoeelale aalala ax |x |x @@ lala aa kek kk ek a lalalalak kk & ik Jala lala la allele a alalalalals|> sala [aaa folola ala lala lalal> a la Bayhdo5 105 supa Data [Scanninga Doane |x |x JOJO l@ x |A|x A [a |a|a a @ [x x kik lala a |ment to Store in Serve [Scanninganorighx |x |x fx [x x fax AlAlalAae [Operations ior fe '@ @ [0 |o @ (Operationsfor Jee @ [OO @ @ lale aa lala IPrintingfrom Je [a Ja OO /a la |a la [Document Served [Printing Re- Elccivet i 1 Transmission Opemi@ @ @ [0/0 x lax AAA Ae eee eels aa tion /Manwal Recep sion Operation Data Reception Fanetion you want tose] Copier lomuseg vous amas, 139g wwouo0q, "TWAIN [Scanning ‘Function in 14|When a Job Is Not Performed [Function you want to se]Copier [qq [Facsimile Printer) T, TE] J BE Ly HE ei ls |g & PAR TELA EL | foige |e | UE eli |i |e u yl i allel 2S & & 4 galgpe vl | lel (3l2}./8] ls Slsle E E | |p 2/3/22 alelele 3 halzlelaal. baged S| |8) e/Slelel gals g g z 2) 2 gel 22)F 2 {EE runctoninprogess _|&1 8/3/61 5) 2/8/88 S12 18 HE GIEIE RI [mansion [a [aa [a [a (a Ja [a Jaa Ja fa la ala lala aa 5 Reagene Jalaalalaa alalala a lam g {simile from Doc ff [emer Sere A Printing, JA\AAlAA AAA AAA|A A 414/44 4/4/44 3 g cy ‘Simultaneous operations are only possible after the preceding job documents are all scanned and [New Job] key appears, ‘You can scan a document after the preceding job documents are all scanned. Operation is possible when extra lines are added. During stapling, printing automatically starts after the current job. Stapling is not available. ‘Simultaneous operation become possible after you press [New Job] key. During parallel reception, any subsequent job is suspended until the receptions are completed. F Note © Stapling cannot be used at the same time for multiple functions. G1 If the machine is capable of executing multiple functions simultaneously, specify which function should have priority in “Print Priority”. This setting is factory-preset to "Display Mode”. For setting of Printing Priority Function, see “Print Priority”, General Settings Guide. © When 3,000 Sheet-50 Sheet Staple Finisher, 3,000 Sheet-100 Sheet Staple Fin- isher or Booklet Finisher is installed on the machine, you can specify the output tray where documents are delivered. See “Output tray settings”, General Settings Guide. © While printing is in progress, scanning a document using another function may take more time. tagese 1516 ‘When the Machine Does Not Operate As WantedThis chapter describes likely causes of and possible solutions for copier/docu- ‘ment server function problems. Messages Displayed When Using the Copy/Document Server Function This section describes the machine's main messages. If other messages appear, follow the instructions they contain. important 1 If you cannot make copies as you want because of the paper type, paper size or paper capacity problems, use recommended paper. See “Copy Paper”, About This Machine. CO For messages that are not listed here, see p.9 “When You Have Problems Op- erating the Machine”. Message Cause Solution Cannot detect | Improperoriginal is _ Select paper manually, not in Auto Pa- original size. | placed. pper Select mode, and do not use Auto Reduce / Enlarge function. See “Sizes difficult to detect”, Copy /Document Server Reference. Cannot detect | Improperoriginalis Place the original on the exposure glass. original size. | placed. See “Placing Originals on the Exposure Glass” and “Sizes difficult to detect”, Copy/Document Server Reference. Cannot detect | Originalisnotplaced. Place your originals. original size. Check original | Originalisnotplaced ina Change the orientation of the original. orientation. proper orientation. Check paper size. | Improper papersize is If you press the [Start] key, copy will set, start onto the selected paper. Rotate Sort is | Asizeofpaperfor which Select the proper paper size. See “Sort”, not available | RotateSortisnotavaila- _ Copy/Document Server Reference. with this paper | bleisselected. size. 7‘Troubleshooting When Using the Copy/Document Server Function Message Cause Solution Cannot punch this | The Punch function can- The following paper sizes are available paper size. notbe used with paper for Punch mode: size selected. ae 3D, BD, 44D, BSD, ASD, Bots, AbD, 117", 11"x15"D, 11"*14"D, 10"x15"D, 10x14", Legal (8!/2"«14")D, Let- ter (6!/2"¥11") DD, Half Letter 6'/2581/2)DD, Executive @/010'/2)DD, F/GL (813), Foolscap (84/2"x13"), Folio (8'/4"x13")D, 8/:"x14"O, 8°x10'/2" DD, 810" DD, 8KO, 16KDE, 21053400, 210182, 210%170[) CF. Select one ofthese siz- * 3holes: A307, BAD, 4D, BSD, 17", 11"x15"D, 1114", 10"*15"D, 10">44"D, Letters! /2"x11")D, Ex- ecutive (7"/4"«10"/2")D, 8"x10'/2”D,8"«10"D, 8K, 16K. Select one of these sizes. 3D, BID, 4D, BSD 1117", Wsd5"D, 11.4", Let- ter(8!/2’x11”)D, Executive C7 /0x10'/2)D, 8"10'/2"D, 8KD, 16D Narzow 22 version: 3D, MD, MDD, BD, ASD, Bot, 11"sd7"D, WHAS'D, 11"44'D, 10%A5"D, 10°14", Legal"/2"*14")D, Let- ter(8!/2’11") DD, Half Letter 6'/2"x8!/2")DD, Executive @/ea0 2) DD, F/GL (8"13"YD, Foolscap (8/213), Folio (8!/1"«13°V07, 81/<"x14"D, 8°x10'/2" DD, 8"«10" DD, 8KD, 16KDOr, 210.3400, 21082), 2101701). Select one ofthese siz- ‘Stapling capaci- | Thenumber of sheets per | Check the stapler capacity. See “Supple- | ty exceeded. set is over the staple ca-_ mentary Information”, Copy /Docu- pacity. ment Server Reference. 18Messages Displayed When Using the Copy/Document Server Function Message Cause Solution Cannot staple pa- | The Staple function can- per of this size. not be used with paper size selected. Select a paper size that can be used in Staple mode. See “Supplementary In- formation”, Copy /Document Server Reference. Duplex is not available with this paper size. ‘A paper sizenot available in Duplexmode has been selected. ‘The following paper sizes are available for Duplex mode: ASO, BID, AA, BSDD, ASOD, 11"x17"D, WAS", 1114", 1015", 10°14", Legal (8'/2"*14")D, Letter (8/211) DD, Half Letter (3'/2"*8'/2") DD, Executive (1010/2, F/GL (813°, Foolscap (81/2”x13")D, Folio (1/'x13")D, 81/,"x14"D, 8'sd01/°D,8"s10"D, SKB, 16K DD. Select one of these sizes. Maximum nunber of sets is nn. (A figure is placed at n.) File being stored exceeded max. number of pages per file. Copying will be stopped. ‘The number of copies ex ceeds the maximum copy quantity. | The scanned originals have too many pages to store as one document. You can change the maximum copy quantity. See “Max. Copy Quantity”, General Settings Guide. " Press [Exit], and then store again with an appropriate number of pages. Magazine or Book- let mode is not available due to mixed image mode. orig. is being scanned by another function Please wait. You do not have the privileges to use this function. You selected the Maga- zine or Booklet function for originals scanned using different functions, such as copy and printer. Document Server or Scanner function is in This user code is not al- lowed to use the function selected. “Make sure originals for the Magazine or Booklet function are scanned using the same function, To cancel the job in process, press [Exit], ‘and then press the [Document Server] or [Scanner] key. Next, press the [CleariStop) key. When the message “The Clear / Stop key was pressed. Are you sure you want to stop scanning?” appears, press [Cancel]. " Contact the administrator. 1920 ‘Troubleshooting When Using the Copy/Document Server Function Message Cause Solution You do not have the privileges to use this function. This user code is not al- lowed to use the function selected. Ifthe message continues tobe displayed and you cannot switch the screen, press the [Energy Saver] key. Confirm that the display goes off, and then press the [En- ergy Saver) key again. The display will return to the user code entry display. ‘When printing under the copier or Tauthentication | Theentered login user Inquire the user administrator for the has failed. name ot login password | correct login user name and login pass- isnot correc. word. Ruthontication Themachine cannot per- Contact the administrator. has failed. form authentication. ‘The selected file(s) contained file(s) without access privileges. only file(s) with access privileges will be deleted. You have tried to delete files without the authori- ty to do so. Files can be deleted by the person who created the file. To delete a file which you arenot authorized to delete, contact the person who created the file. Please wait. ‘The destination list is being updated from the net ‘work using SmartDeviceMonitor for ‘Admin. Depending on the number of destinations tobe updated, there ‘may be some delay before you can resume operation. Operations are rot possible while this message is displayed. ‘Wait until the message disappears. Do not switch off the power while this mes sage is displayed.Messages Displayed When Using the Copy/Document Server Function + Connect Copy Message Cause Solution Cannot connect to | * The ¥ indicatoris lit. | Press [Exit] on the main machine and the sub-machine. |+ Theharddiskof the | follow the instructions on the display. Check the status | sub-machine is mal of the sub-ma~ functioning. chine. ‘Cannot print from | A papermisfeed has oc | Follow the instructions displayed. For | ea the sub-machine, | curredonthesub-ma- | details, see p.99 “Adding Toner”, p.105 Check the status | chine ortoneror other “Removing Jammed Paper”, p.118 "Re- of the sub-ma- | suppliesneedtobere- | moving Jammed Staples”. chine. plenished. If the sub-machine's display indicates that a cover is open, follow the instructions displayed. ‘Cannot print from | The sub-machine’s User | Press the [User Tools\Counter] key to the sub-machine. | Toolsmenuisopen. | close the User Tools ments. Check the status of the sub-machine. \Sub-machine is in | The sub-machine is in In-| Press the [Interrupt] key on the sub-ma- Interrupt mode. | terrupt mode. chine to cancel Interrupt mode. Sub-machine does | Paper type or tray set- | Make the same settings on both ma- not have the same | tingson the twomachines. paper setting(s) . | chines donot match ‘The Cover Sheet | Coversettings onthe two | Make the same settings on both ma- setting(s) of the | machines donot match. | chines. sub-machine is different from the main machine. ‘The Slip Sheet | Slip Sheet settings on the | Make the same settings on both ma- setting(s) of the | twomachinesdonot | chines. sub-machine is | match. different from the main machine. ‘The Designation | Designation Sheet set- | Make the same settings on both ma- Sheet setting(s) | tings onthe twomachines. of sub-machine is | chines donot match. different from main machine. | Sub-machine paper | Papertray settings on the | Make the same settings on both ma- settings must be | twomachinesdonot | chines. the same to use | match. this tray. No stamp data in | Stamp dataonthesub- | Reprogram the stamp on the sub-ma- the sub-machine, | machine hasbeen delet- | chine. ed. 2122 ‘Troubleshooting When Using the Copy/Document Server Function Message Cause Solution Cannot print from the sub-machine. Sub-machine will be disconnected. ‘The sub-machine has | Continue copying using the main ma- stopped due to power chine failure or communication z-fold is available only when Sort mode is selected in Connect Copy. P Reference ‘Sorthas notbeen selected | Select the Sort function. with Z-fold, p.9“When You Have Problems Operating the Machine”When You Cannot Make Clear Copies When You Cannot Make Clear Copies This section describes likely causes of and possible solutions for unclear copies. Problem Cause Solution Copies appear dirty. | Image density is to high. | Adjust the image density. See "Adjust- ing Copy Image Density”, Copy /Docu- Beteatances 2 | | Copies appear dirty. | Auto Image Density is | On the control panel, select [Auto Density]. | not selected. The reverse side ofan | Image density is too high. | Adjust the image density. See “Adjust. original image is copied. ing Copy Image Density”, Copy /Docu- ment Server Reference. ‘The reverse side ofan | Auto Image Density is | On the control panel, select [Auto Density). original image is copied. | not selected. ‘Ashadow appears on | Image density is too high. | Adjust the image density. See “Adjust- copies if you use pasted ing Copy Image Density”, Copy /Docu- originals. ment Server Reference. ‘Change the orientation of the original. Put mending tape on the pasted part. |The same copy area is | The exposure glass, scan- | Clean them. See p.129 "Maintaining dirty whenever making | ning glass,or ADF is | Your Machine”. copies. dirty. ‘The same copy areais | Original typeiisset to | Select [Generation Copy], and then begin dirty whenever making | [Text/ Photo], and an orig- | copying, See “Generation Copy”, copies. inal with text and photo- | Copy/Document Server Reference. ‘graphs that can hardly be distinguished from each other is loaded ‘Copies are too light. | Image density is too light.| Adjust the image density. See “Adjust- ing Copy Image Density”, Copy /Docu- ment Server Reference. Copies are too light. ‘A light copy may result | Use the recommended paper. See ‘when you use damp or | “Copy Paper”, About This Machine. rough grain paper. Contact your service representative Copiesaretoo light. | Tonerbottle isalmost | Add toner. See p99 “Adding Toner”. empty. Copies are too light. | The paperis damp. ‘Use paper that has been stored in the recommended temperature and humidity condition. See “Copy Paper”, About This Machine. Parts of images are not | The original is not set cor-| Set originals correctly. See “Placing copied. rectly. Originals”, Copy/Document Server Reference. Parts of images arenot | The correct paper size is | Select the proper paper size. copied. not selected. 2324 ‘Troubleshooting When Using the Copy/Document Server Function Problem Cause Solution Images appear only par- filly. ‘The paper is damp. ‘Use paper that has been stored in the recommended temperature and hu- ‘idity condition. See “Copy Paper”, About This Machine. Black lines appear. ‘The exposure glass or | Clean them. See p.129 “Maintaining, scanning glass is dirty. | Your Machine”. ‘Whit lines appear. “The exposure glass or | Clean them. See p.129 “Maintaining, scanning glass is dirty. | Your Machin« White lines appear. ‘When Wiis blinking, ton- | Add toner. See p.99 “Adding Toner’ eri beginning torun out. Copies are blank. ‘When using the exposure glass, face the ‘The original isnot set correctly. originals down. When using the ADF, face them up. ‘A moiré pattern is pro- Your original has a dot Place the original on the exposure glass duced on copies. pattem image or many | ata slight angle. lines. Ri>|R Black spots appear on the | Because of high humidi- | Place the print on the exposure glass in copy of photographic | ty, thephotographicprint | either ofthe following ways: print, hasstuck tothe exposure | + Place an OHP transparency on the lass exposure glass and then place the print on top of the OHP transparen- y + Place the print on the exposure ‘glass, and then place two or three sheets of white paper on top of it. Leave the exposure glass cover or ‘auto-document feeder (ADF) open ‘when copying.When You Cannot Make Copies As Wanted When You Cannot Make Copies As Wanted This section describes likely causes of and possible solutions for unclear copies. * Basic Problem Cause Solution “Misfeeds occur frequently.| The number of sheets | Load paper only as high as the upper loaded exceeds the capac-| limit markings on the side fence of the ity of the machine paper tray or bypass tray. See “Copy Paper’, About This Machine. Misfeeds occur frequently. The paper tay’s side | Push the side fences lightly, and then fences are set too tightly. | resetit. Also, we recommend you set at least 20 sheets of thick paper. " Misfeeds occur frequently. | The paper is damp. | Use paper that has been stored in the recommended temperature and hu- :idity condition. See "Copy Paper", About This Machine. | Misfeeds occur frequently. | The paper is too thick or | Use recommended paper. See “Copy | too thin. Paper”, About This Machine. " Misfeeds occur frequently. The copy paper is wrin- | Use recommended paper. Use paper | led orhas been fold- | thathas been stored in the recommend ced creased. ed temperature and humidity condition. See “Copy Paper”, About This Machine. Misfeeds occur frequently. Printed paper is being | Use recommended paper. Do not use used. paper that has been alzeady copied oF printed onto, See “Copy Paper”, About This Machine ‘Copy paper becomes | Thepaperis damp. | Use paper that has been stored in the creased. recommended temperature and hu- :midity condition. See “Copy Paper”, About This Machine. ‘Copy paper becomes | The paperistoothin. | Use recommended paper. See “Copy creased. Paper”, About This Machine. ‘Copiesare not stapled. | Therearejammed staples | Remove jammed staples. See p-118 “Re- in the stapler. moving jammed Staples” ‘Copies arenot stapled. | The number of copies ex | Check the stapler capacity. See “Sup- ceeds the capacity of the | plementary Informations”, Copy /Doc- stapler. lument Server Reference. "Copies are not stapled. | Copy paper is curled. | Turn the copy paper over in the tray. | ‘Staples are wrongly posi-| Originals are not set com | Check the corvect position to place the tioned. reetly. originals. See “Staple”, Copy/Docu- ment Server Reference. 2526 ‘Troubleshooting When Using the Copy/Document Server Function Problem Cause Solution You cannot combine sev- | Selected functions cannot | Check the combination of functions eral functions. be used together. and make the settings again. See "Fune- tion Compatibility”, Copy /Document Server Reference. When sorting, the pages | The memory became full | You can interrupt copying when the are divided into two inthe middle of sorting | memory becomes full. See “Memory. blocks. and the pages were deliv- | Full Auto Scan Restart”, General Set- ered intwoblocks. | tings Guide Saddlestitched docu- | Certain types of paperare | Use recommended paper. See "Recom- ments come apart and do | resistant to folding and | mended Paper Sizes and Types”, About not stack properly. | open out after being fold- This Machine fed and stitched. Paper does not output | When you stop printing | Press the (Clear Modes } key and cancel luring printing with sta- | while using the staple | copy settings, incliding stapling pling. function, paper not stapled during printing may be left in the staple unit ‘The copy is grayed out or | You have copied a copy- | Check the document. See “Using [Data text pattem appears in| guarded document pro- | Securly for Copying), Printer Reference. the background of the | tected from unauthorized (copy: copying. Images are skewed. | Theside fence in the pa- | Make sure the side fence is locked. See perfeed tray isnot | p94 “Changing the Paper Size”. locked. Images are skewed. ‘The paper is feeding inat | Load the paper correctly. See p.87 aslant “Loading Paper” + Edit Problem Cause Solution ] ‘in Double Copies mode, | Combination of original | Select A3@ for A4D originals and Ad | parts of the original im- | andlcopy paperis notcor-| for AS originals Age are not copied rect. ‘In Erase Border, Erase | You set awide erased | Make the margin width narrower. You Center, or Erase Center / | margin. ‘can adjust it between 2 - 99 mm (0.1" Border mode, parts of the 3.9"), See “Erase Border Width” and original image are not copied. “Brase Center Width”, General Settings Guide. In Erase Border, Erase Center, or Erase Center / Border mode, parts of the original image are not copied. Originals are not scanned correctly. Place the originals correctly.When You Cannot Make Copies As Wanted Problem Cause Solution In Margin Adjustment | Yousetawide erased | Seta narrower margin with User Tools. mode, parts of the origi-_ | margin. ‘You can set the width between 0-30 nal image are not copied. mm (0"-12"). See “Front Margin: Left/Right”, “Back Margin: Left/Right”, “Front Margin: ‘Top/Bottom” and “Back Margin: ‘Top/Bottom”, General Settings Guide. ‘There isa lack of margin | Set a narrower margin with User Tools. ‘mode, parts of the origi- | space on the opposite | You can set the width between 0-30 nal image are not copied. | side of the binding posi-_| mm (0” - 12"). tion. See “Front Margin: Left/Right”, “Back Margin: Left/Right”, “Front Margin: ‘Top/Bottom” and “Back Margin: ‘Top/Bottom”, General Settings Guide. InImage Repeat mode, | You selected copy paper | Select copy paper larger than the origi- the original image is not | the same size as the originals or select the proper reproduction copied repeatedly. nals, or youdid notsselect | ratio. the proper reproduction ratio. Stamp [ Problem Cause Solution ] ‘The stamp position is | The paper orientation is | Check the paper orientation and stamp wrong. wrong. position. | Combine Problem Cause Solution "You cannot make a book | You selected a setting | In (Copler/ Document Server Features), un-| from Booklet or Maga- | (“Open to left”or “Open der [Edt], set [Orientation: Booklet, Maga- zine mode by folding | toright’) that doesnot _| zine] properly. copies. ‘match the orientation of originals. When using Combine, | You specified a reproduc- | When you specify a reproduction ratio parts of the image are not | tion ratio that does not | using Manual Paper Select mode, make copied. match the sizes of your sure that the ratio matches your origi- originals and copy paper. nals and the copy paper. Select the correct reproduction ratio before using ‘Combine mode. Copies are not in correct | You placed the originals | When placing stack of originals in the order. in the incorrect order. ADF, the last page should be on the bottom. Ifyouplace an original on the exposure ‘glass, start with the first page to be copied. 27‘Troubleshooting When Using the Copy/Document Server Function Duplex Problem Cause Solution ‘Cannot printin duplex | Youhave loaded paper | Remove paper londed on the bypass mode. onthe bypass tray. tray. Load paper in another tray. Cannot printin duplex | Youhave loaded paper | Change the paper. mode. exceeding 110 g/m*. B “Cannot print in duplex | You have selected a tray Set the tray to [2 Sided Copy] in [Tray Pe- mode. whichis set to [1 Sided per Settings) in [System Settings]. See Copy] in [ray Paper Set- “System Settings”, General Settings tings) in [System Setings]. | Guide. Copies are not in correct | You placed the originals | When placing a stack of originals inthe | order. in the incorrect order. ADF, the last page should be on the bottom, fyouplace an original on the exposure glass, start with the first page to be copied. Furthermore, set [Face Down] in [Copy Eject Face Method in Glass Model, [Input / Output] under [Copier / Document Server Features). See “Input/Output”, General Settings Guide. When using Duplex, copy is made Top to Bot- tom even though [Top to Top] is selected. ‘You placed the originals in the wrong orientation. Place the original in the correct orientation. See “Original Orientation”, Copy /Document Server Reference, “ Document Server Problem “Exceeded max. number of pages per file. Do you want to store the scanned pages as 1 file?” appears. "You forgot your password. Cause ‘The number of scanned pages exceeds the capacity per file of the Docu- ment Server. You cannot access a pro- | tected file without enter- ing the password. Solution To store scanned pages asa file, press [Store File]. Scanned data is stored as a file in the Document Server. If you do ‘not want to store scanned pages, press [No]. Scanned data is deleted. Contact the administrator. To delete the files stored in the docu- ‘ment server, select [Delete All Files in Doc- tument Server] in [Administrator Tools] in [System Settings]. As this will perma- rently delete every single file, make sure the document server does not contain any files you want to keep. See “Delete All Files in Document Server’, General Settings Guide. 28When You Cannot Make Copies As Wanted Problem Cause Solution ‘Youcannot find out what | You may not be able to You can switch the Select File screen be- is stored in a file ascertain thecontentsofa | tween [List] and [Thumbnail] display to file simply from the file check the contents of the file. In list dis- name. play, the file name, and date of storage, and username are shown. In thumbnail display, an image of the stored file appears. You can enlarge the image by pressing [Preview]. Use the Select File screen to check information other than the filename, See “Checking the Details of a Stored Document”, Copy /Docu- ment Server Reference. ‘Memory frequently becomes full. ‘The document server ‘memory is full. ‘Delete unnecessary files. On the file se- lection display, select unnecessary files, and then press [Delete Fie] If this does not increase available memory, do the following + Switch to the scanner screen, and then delete unnecessary files stored “under the scanner function. + Switch to the printer screen, and. then delete unnecessary files stored ‘under Sample Print, Locked Print, Hold Print, or Stored Print ‘You want to check print quality before making a large print run, You can print single ‘Check print quality by printing out copy without specifying only the first set using the [ Sample the setting again. Copy) key. “Original is being scanned by another function. Please wait.” appears. Copier or Scanner func- | To cancel a job in progress, first press tion is in use, [Ext] and then press the [Copy] key or [Scanner] key. Next, press the [(CleariStop) key. When the message “The Stop key was pressed. Stop copying?” appears, press [Stop]. “cannot display ‘Theimagedata may have | Pressing [Exi] displays the preview preview of this | beencorrupted. screen withouta thumbnail. page.” appears, and ‘you can not check the ‘thumbnail image. Connect Copy Problem Cause Solution ] You cannot staple, The main and sub-ma- | Press [Connect Gopy] to cancel Connect punch, or Z-fold chines do not have the | Copy. same option installed. You get different copy re-| The Copy Quality setting | Make the same Copy Quality setting | sults from the main and | differs on the twoma- | one the two machines. ssub-machines, chines.30 ‘Troubleshooting When Using the Copy/Document Server Function Display During Connect Copy This section describes about the display during Connect Copy. Problem Cause Solution [Connect Copy] is not displayed ‘The sub-machine’s main | Turnon the main machine's main power. power is off. [Connect Copy] is not displayed, ‘ [Connect Copy] is not dis played. [Connect Copy] is not displayed, [Connect Copy] is not displayed, [Connect Copy] is not displayed. [Connect Copy] appears faded. Functions that cannot be | Cancel the functions selected on the used with Connect Copy | main machine. are selected on the main machine (such as storing or copying the first page ‘ofa document in the Doc- ument Server). ‘The main machine is in| Press the [Interrupt] key on the sub-ma- | Interrupt mode. chine fo cancel Interrupt mode ‘The [Connect Copy Key Dis- | Select [Display] for the [Connect Copy Key | Play] setingisoft, Display] setting ‘The cable connecting the | Contact your service representative. twomachines is damaged. The Fist Follow the instructions displayed. Functions that cannot be | Press the [Clear Modes) key to clear the | used with Connect Copy | settings. have been se. If Connect Copy Is Canceled This section describes celed. about causes and remedies when Connect Copy is can- ‘Cause T Solution Problem The machine cancels | The main machine's main _| Turn on the sub-machine’s main power Connect Copy. poweris lf or the operation | or operation switch, and then press ‘witchhasbeen pressed. | [Connect Copy]. ‘The machine cancels | The sub-machine’s main | A message instructing you to check the | Connect Copy. powers off. sub-machine appears on the display of ‘The machine cancels Connect Copy. the main machine. Press [Cancel] to clear Connect Copy. Turn on the sub-machine’s main power, press [Connect Copy] and then make your settings again ‘The Weekly Timersetting | Turn on the main machine's operation is coming into effect on switch , and then press [Connect Copy]. the main machine. ‘An error message indicates the main machine has broken down. The Pislit ‘Copying is not possible. Follow the instructions displayed,When You Cannot Make Copies As Wanted If You Cannot Exit from Connect Copy This section describes about causes and remedies if you cannot exit from Con- nect Copy. Problem Cause Solution ‘Thereisno response | Scanningis in progress. | Press the [ClearfStop] key on the main when you press [Connect ‘machine, and then press [Stop]. Copy). ‘Thereisno response | Copyingis in progress. | Press the [Clear/Stop] key on the main ‘when you press [Connect ‘machine, and then press [Stop]. Copy). There isno response | A paper misfeed has oc- | Follow the instructions displayed. ‘when you press [Conneet | curred on either themain | for details, see p.105 “Removing Copy). ‘machine or sub-machine. | jammed Paper” and p.118 "Removing, Jammed Staples’ If the sub-machine's display indicates that a cover is open, follow the instructions displayed. There iso response | A paper misfeed has oc- | To cancel Connect Copy, Press the ‘when you press [Connect | curred on either the main | (CleariStop) key on the main machine, Copy). ‘or sub-machine. and then press [Stop] ‘Thereisno response | A paper misfeed has oc- | Follow the instructions displayed. ‘when you press [Connect | curred on one of the ma- |For details, see p.87 “Loading Paper’ Copy] chine,or toner or other | 599 “Adding Toner”, and p.108“Re- supplies need to bere- | mpoving Jammed Paper”. placed. ‘There isno response | A paper misfeed has oc- | To cancel Connect Copy, press the | ‘when you press [Connect | curred on one of the ma- | [CleariStop] key on the main machine, Copy). chine, or toner or other and then press [Stop] ‘supplies need to be re- placed. ‘Thereisno response | A paper misieed has oc | Removed the jammed paper. ‘when you press [Conneet | curred during stapling. |For details, see p-118 “Removing Copy). Jammed Staples”. To cancel Connect Copy, press the [Clearistop) key on the main machine, and then press [Stop]. 3132 ‘Troubleshooting When Using the Copy/Document Server Function When Memory Is Full This section describes likely causes of and possible solutions for problems related to full memory. Message Cause Solution Memory is full. | The scanned originals ex-| Press [Prn{] to copy scanned originals ceeds the number of pag- | and cancel the scanning data. Press es that can be stored in [Stop] to cancel the scanning data and memory. not copy. nn originals have been scanned. Press [Print] to copy scanned originals. Do not remove remaining originals. “nin the message repre- sents a changeable number. Press [Continue] | The machine checked if | Tocontinue copying, removeall copies, to scan and copy and then press (Contine}. To stop copy- remaining origi- ing, press [Stop] Sais thescanned originals was printed, + Connect Copy Message ‘Cause Solution Sub-machine mem- | The quantity of data ex- | Continue printing on the main machine. | ory is full. sub-| ceeds the capacity of the machine will be | sub-machine, disconnected. F Note 7 If you set [Memory Full Auto Scan Restart] in User Tools to [On], even if the memory becomes full, the memory overflow message will not be displayed. The machine will make copies of the scanned originals first, then automatically Proceed scanning and copying the remaining originals. In this case, the result- ing sorted pages will not be sequential. See “Input / Output”, General Set- tings Guide.This chapter explains likely causes of and possible solutions for facsimile func tion problems. Adjusting the Volume The following describes how to adjust the volume. ‘You can change the volume of the following sounds that the machine makes. 4 On Hook Mode Heard when the [On Hook] is pressed. 4 At Transmission ‘Heard when Immediate transmission is performed. ¢ AtReception Heard when the machine receives a document. ¢ AtDialing Heard after pressing the [Start] key, until the line connects to the destination. ¢ AtPrinting Heard when a received document is printed. D Press the [User Tools/Counter] key. B press [Facsimile Features]. fs corte Jpaury @ Wm |B CO emmeee | GD Beaten 12 seinen | _34 ‘Troubleshooting When Using the Facsimile Function 8 check that [General Settings] screen appears. G Press [Adjust Sound Volume]. the volume, and then press [OK]. G Press the [User Tools/Counter) key. ‘The standby display appears. PF Note © You can adjust the On Hook volume when you press the [On Hook]. See “On Hook Dial”, Facsimile Reference. © When you press [Check] on the Adjust Sound Volume screen, you will hear a confirmation sound so you can check the volume. C1 If you press [Cancel], the volume setting is canceled. The display returns to that of step Q. 1 You can set the volume level to between 0 and 7,Messages Displayed When Using the Facsimile Function Messages Displayed When Using the Facsimile Function This section explains the machine's main messages. If other messages appear, follow their instructions. Message Cause Solution Error occurred, | + Original jammed dur- | Press [Exit], and then send the docu- and transmission | — ing Immediate Trans- ments again. was cancelled. mission. al + Aproblem occurred in the machine, or noise occurred on the telephone line. Put original ‘Original jammed during | Place originals that have not been | back, check it — | Memory Transmission. | scanned on the exposure glass or ADF and press the again. Start key. Cannot detect | The machine failed to de- | Place original again, and then press the | original size. tect the size of the origi- | [Start] key. Place original nal. again, then press the start key. Functional prob- | Thereisa problem with | Record the code number shown in the lems with facsim-| the fax. display and contact your service repre- ile. Data will be sentative. Other functions can be used. initialized. Remove the paper | The intemal Tray lisfull.| Remove the paper. Ifthe other tray is from Internal also full, the tray name shown in the vray 1 display changes. Remove paper from the tray indicated in the display. Original is being | Themachine is scanning | Before sending a file by fax, cancel the scanned by anoth-| anoriginalunderanother | job in progress. To do this, press [Ext], er function. function, and then press the { Copy) or {Document Switch to the Server) key to display the suspended following func- function, Then, on the copier or docu- ice ean eeone rent server screen, press the the Stop key to (CleariStop) key to display the “The cancel scanning Stop key has been pressed. ea eaae el Are you sure you want to Beare nee totes stop copying? “or“The Clear tinue. / Stop key was pressed. Are you sure you want to stop scanning?” prompt, and then press [Stop]. 3536 ‘Troubleshooting When Using the Facsimile Function Message Cause Solution Updating the destination list... Please wait. Specified desti-~ nation(s) or sender's name has been cleared. ‘The destination listis be- | Wait until the message disappears. Do ing updated from the net-| not switch off the power while this, ‘work using message is displayed. ‘SmartDeviceMonitor for ‘Admin or Web Image Monitor. Depending on the number of destinations to be updated, there ‘may be some delay before you can resume op- ‘ration. Operation is not possible while this message is displayed. ‘The selected file(s) contained file(s) without access privileges. Only file(s) with access privileges will be deleted. Connection with LDAP server has failed. Check the server status. ‘You tried to delete adoc- | Only the administrator can delete this ument for which you do | document. Contact the administrator if not have permission to you want to delete a document for delete. which you do not have permission to delete. ‘Annetwork error has oc- | Try the operation once more. Ifthe mes- curred and connection sages still shown, the network may be has failed. crowded. Check the information of [System Settings]. See “System Settings”, General Settings Guide. LDAP server authentication has failed. Check the settings. ‘The user name or pass- | Make settings correctly for the user ‘word doesnot match that | name and the password for LDAP serv- specified for LDAP serv- | er authentication. cer authentication, Exceeded max. No. of display search results. Max.: ‘The number of search re- | Search again after changing the search sults has exceeded the | conditions. maximum number of items that can be displayed. Exceeded time limit for LDAP server search. Check the server status. ‘Anetwork error has oc- | Try the operation once more. Ifthe mes- curred and connection sage is still shown, the network may be has failed. crowded. Check the information of [System Settings]. See “System Settings”, General Settings Guide.Messages Displayed When Using the Facsimile Function Message Cause Solution ‘The specified group contains some destina- ‘The specified group contains some destinations forsending by e-mail and To select destinations for sending by e- ‘mail, press [Select] for the message displayed on the e-mail screen. To select i some destinations for | destination for sending by Scan to Fold- tion(s) that do ing Fonts) nae GO| sending by Scan to Fold- | er press [Selec forthe message dis- ra er. played on the Scan to Folder screen. privileges. Do you want to select only the privileged destination(s) ? Cannot find the | Thename ofthe compu- | Check whether the computernameand specified path. | terorfolderentered as _| the folder name for the destination are Please check the | the destination is wrong, | correct. settings. Sender has not | Thesenderhasnotbeen | A sender's name should be specified been specified. | specified. before sending e-mail. Send e-mail after _ specifying the sender's name. | E-mail address | Theentered e-mail ad- | Make sure thee-mail addressis correct, entered is not _ | dressis wrong. and then enter it again. correct. Please re-enter. You do not have the privileges to use this function. Use of this function is restricted. Contact the administrator. network problems. (23-11) Tauthentication | Wronglogin username | Confirm correct login user name or has failed. ‘or password. ‘password. Uauthentication | Authentication isnot | Contact the administrator. | has failed. possible from this machine. Check whether | Thealias telephone ‘+ In Facsimile Features), uncer [inital there are any | numberyouenteredisal-| Settings], select [H.328 Settings], and network problems. | ready registered onthe | then check the alias telephone aia gatekeeper by another number is correctly programmed. (3-10) device. ‘You can also use the Web Image Monitor for confirmation. See the ‘Web Image Monitor's Help. + Consult the administrator. Check whether | Cannot access gatekeep- | + In (Facsimile Features, under [ital there are any | er. Settings], select [H.928 Settings), and then check “Gatekeeper Address” is, correctly programmed. Youcanalso ‘use the Web Image Monitor for confirmation. See the Web Image Mon- itor’s Help. ‘+ Consult the administrator. 3738 ‘Troubleshooting When Using the Facsimile Function Message Cause Solution Check whether Registering of user name | * In [Facsimile Features), under [Initial there are any isrejected by SIP server. Settings], select [SIP Settings], and network problems. (13-17) Check whether there are any network problems. (13-18) Check whether there are any network problems. [13-24] Cannot access SIP server. then check “SIP Server IP Address” and “SIP User Name” are correctly programmed. You can also use the ‘Web Image Monitor for confirmation. See the Web Image Monitor's Help, Consul the administrator. In [Facsimile Features], uncier [Initial Settings], select [SIP Settings], and then check “SIP Server IP Address” is correctly programmed. You can also use the Web Image Monitor for confirmation. See the Web Image Monitor's Help. Consul the administrator. ‘The password registered | Contact the administrator. for the SIP server is not the same as the password registered for this machine. Check whether there are any network problems. (13-25) ‘Check whether there are any network problems. [13-26] In [Effective Protocol], [1Pv4}isnot enabled, oran incorrect IP address has been registered. The [Effective Protocol] and [SIP Server Pv4 Ad- dress] settings are different, or an incorrect IP address has been registered. In [System Settings], uncier [Interface Settings], select [Effective Protocol], and then check [Pv4] is pro- ‘grammed to [Active]. You can also "use the Web Image Monitor for confirmation. See the Web Image Mon- itor's Help. In [System Settings], uncler [Interface Settings], select [Machine IPv4 Ad- dress], and then check the IP address is correctly programmed. You can also use the Web Image Monitor for confirmation. See the Web Image Monitor's Help. Contact the network administrator. Jn [System Settings], uncler [Interface Settings), select [Machine IPv4 Ad- dress], and then check the IP address is correctly programmed. You can also use the Web Image Monitor for confirmation. See the Web Image Monitor's Help. Contact the network administrator.Messages Displayed When Using the Facsimile Function Message Cause Solution Check whether Cannot find the DNS | * Check that the DNS server IPv4 ad- there are any server, SMTP Server or dress is correctly programmed us- network probleme. | folder for forwarding ing Web Image Monitor. See the Web Image Monitor's Help. [14-02) ‘Check whether there are any network problems [14-09] + Check tat the host name and IPs adress of SMTP Server are cores fy programuned using Web Image ‘Monitor. See the Web Image Moni- tors Help. © Check that the SMTP server is cor- rypoganmadsangwests. | age Monitor. See the Web Image Monitor's Felp. + Checkthatthe older for forwarding iscomecty specified, ‘* Check that the computer in which the folder for forwarding is spect fied is correctly operated. * Check that the LAN cable is correct- Iy connected tothe machine * Consult the administrator. E-mail transmission was | + Check that the machine e-mail ad- refused by SMTP authen- dress is correctly programmed from tication, POP before [File Transfer] under [System Settings). SMTP authentication or | SeeFile Transfer”, General Setings login authentication of | Guide. You can also use the Web the computer in which | Image Monitor for confirmation. the folder for transfers | See the Web Image Monitor's Help. specified. ‘+ Check that the user name and pass- ‘word of the E-mail Account are correctly programmed from [File ‘Transter] under [System Settings]. See “File Transfer”, General Settings Guide. You can also use the Web Image Monitor for confirmation. See the Web Image Monitor's Help. ‘+ Check that the user ID and pass- ‘word for the computer in which the folder for forwarding is specified are correctly programmed. + Check that the folder for forwarding, is correctly specified. + Check that the computer in which the folder for forwarding is specified is correctly operated. + Consult the administrator. 39‘Troubleshooting When Using the Facsimile Function Message Cause Solution Check whether No machine's e-mail ad- | * Check that the e-mail address of there are any __ | dressis programmed. rail account is correctly pro- network problens. ‘grammed using [File Transfer] under (14-33) [System Settings]. See “File Trans- fer", General Settings Guide. You canalsouse the Web Image Monitor forconfirmation. See the Web Image Monitor's Help. + Consult the administrator. ‘check whether No POP3/IMAPS server | * Check that the host name or IPvd | Be eee network problens. is correctly programmed using the [15-02] Web Image Monitor. See the Web Image Monitor's Help. + Consult the administrator. check whether Cannot log on to the | * Check that the user name and pass- | there are any __| POPS/IMAP4 server. ‘word of the E-mail Account are cor network problems. rectly programmed using [Fle [25-02] Transfer] under [System Settings}. See “File Transfer”, General Settings Guide. You can also use the Web Image Monitor fr confirmation. See the Web Image Monitor's Help. + Consult the administrator. Check whether No machine emailad- |» Check that the machine email ad- there are any __| dressis programmed. dress is correctly programmed us- network problens. {ng [Fle Transter} under [System [15-03] Settings}. See “File Transfer”, Gener al Settings Guide. You can also use the Web Image Monitor for confir- ‘mation. See the Web Image Moni- tor's Help, 40Messages Displayed When Using the Facsimile Function Message Cause Solution Check whether there are any network problems. (15-11) ‘Cannot find the DNS. server or POP3/IMAP4 ‘Check that the DNS server IPv4 address is correctly programmed using Web Image Monitor. See the ‘Web Image Monitor's Help. Check that the DNS server is com rectly programmed using Web Im- age Monitor. See the Web Image Monitor's Help. Check that the host name or [Pv address of the POP3/IMAP4 server iscorrectly programmed using Web Image Monitor. See the Web Image Monitor's Help. (Check that the POP3/IMAP4 server iscorrectly programmed using Web Image Monitor. See the Web Image Monitor's Help. (Check that the LAN cable is correctly connected to the machine. Consul the administrator. Check whether there are any network problems. [15-12] Cannot log on to the POP3/IMAP4 server. (Check that the user name and pass- ‘word of the E-mail Account are correctly programmed from [File ‘ransfer] under [System Settings]. See “File Transfer”, General Settings Guide. You can also use the Web Image Monitor for confirmation. See the Web Image Monitor's Help. (Check that the user name and pass- ‘word for POP before SMTP authentication are correctly programmed from [File Transfer] under [System Settings]. See “File Transfer”, Gener- al Settings Guide. You can also use the Web Image Monitor for confir= ‘mation. See the Web Image Moni- tor's Help. Consult the administrator. 4l42 ‘Troubleshooting When Using the Facsimile Function PF Note Gi Ifthe “check whether there are any network problems.” message appears, the machine is not correctly connected to the network or the settings of the machine are not correct. If you do not need to connect to a network, you can specify the setting so this message is not displayed, and then the [Facsim- ile} key no longer lights. See “Parameter Settings”, General Settings Guide. If you reconnect the machine to the network, be sure to set “Display” with User Parameters. C7 Ifthe paper tray runs out of paper, “Add paper .” appears on the display, ask- ing you to add more paper. If there is paper left in the other trays, you can receive documents as usual, even if the message appears on the display. You can turn this function on or off with “Parameter Setting”. See “Parameter Set- tings”, General Settings Guide.When You Cannot Send or Receive Fax Messages as Wanted When You Cannot Send or Receive Fax Messages as Wanted ‘This section explains likely causes of and possible solutions for transmission and reception-related problems. + Transmission/Reception Problem Cause Solution ‘Both transmission and re-| Themodularcord maybe | Make sure that the modular cord is com ceiving are impossible. | disconnected. rectly connected. See “Connecting the Machine toa Telephone Line and Tele- phone”, General Settings Gui Transmission Problem Cause Solution | Document appears blank | The original was placed | When the original is placed directly on | at the other end. upside down, the exposure glass the side to be scanned must face down. When the original i fed via the ADF, the side to be scanned must face up. Transmission failed due | Ifthee-mailsizespecified | In (Feesimile Features), under [Send Set- to “maximum e-mail ‘on the machine is too large, the Internet Fax document cannot be sent. tings], set [Max. E-mall Size] to [Of], or set the maximum e-mail size to larger value, Then, re-send the document. When using On Hook Dial or Manual Dial, vReceiving data...” appears and transmission is notal- lowed, ULAN-Fax Driver doesnot work. LAN-Fax Driver does not work. TF the machine fails to detect the sizeof the origi nal when [Stat key is pressed, it performs a re- {ceiving operation. ‘The entered login user ‘name, login password, oF driver encryption key is incorrect. A high security level is set by the extended security function, Check your login user name, login / Contact the administrator. ‘Press [Sean Size] in [Scan Settings}, select the scan area, and then resend the doc- ‘ument. If you use On Hook Dial or Manual Dial frequently, itis recommended that you set “Receive documents by pressing the [Start] key when originals are not set.” to “Off” in User Parameters. If this is set to “Off”, when using Manual Dial you cannot receive by pressing the [Start] key. See “Param- eter Settings”, General Settings Guide. password, or driver encryption key, and enter them correctly. Contact the administrator.‘Troubleshooting When Using the Facsimile Function Problem Cause Solution ‘Although a group specifi-| The number of specified | A maximum of 500 parties can be spec- cation was set for the fol- | destinations exceeds the | ified fora group. Check ifthere are over owing, receptionwasnot | maximum number that _| the specified numbers registered in the possible. canbe specified asa _ address book. Ifa group was registered Receiving Station of In- | stoup. in another group or designated in 1-5 of formation Box, Forward- ‘Transfer Box, transmission is canceled ing, Forwarding of but an error message does not appear. Special Sender, Reception See “Registering a Group”, General Set- Report e-mail, Email TX tings Guide, Results, routing e-mail received via SMTP. Reception Problem Cause I Solution ‘The machine failed to | Ifthishappened when | + Load paper into the tray. print received fax docu- | the Receive File indicator ments. ‘was lt, low paper may have caused printing to stop. + Add toner. See “Substitute Reception”, Facsimile Reference. ‘The machine failed to | In [Facsimile Features], un- | Print the fax documents using a Web print received fax docu- | cer (Reception Settings), browser or the Print Stored RX File ments [Store] has been selected | function. See “Printing Received and for [Reception File Setting]. | Storecl Documents” and “Printing fax information using a Web browser”, Facsimile Reference. [The machine failed to | Add Paper indicators lit. | Load paper into the tray. See p87_—| print received fax docu- “Loading Paper” ments + Printing Problem Cause Solution | Print is slanted. The tray’s side fences | Check the side fences are locked. See | mightnot be locked. __ p94 “Changing the Paper Size”. | Print is slanted. “The papers fed ata slant.| Load the paper correctly. See p87 | “Loading Pape” “Misfeeds occur frequently. | The number of feeding in | Load paper only as high as the upper | ‘exceeds the capacity of limit markings on the side fences of the the machine. paper tray or bypass tray. See “Copy Paper’, About This Machine. " Misfeeds occur frequently. | The paper is damp. ‘Use paper that has been stored in the recommended temperature and hi midity condition. See "Copy Paper”, About This Machine. " Misfeeds occur frequently. | The paper is too thick or | Use recommended paper. See “Copy | too thin. Paper’, About This Machine.When You Cannot Send or Receive Fax Messages as Wanted Problem Cause Solution ] Misfeeds occur frequently.| The copy paper is wrin- | Use recommended paper. Use paper led or has been fold- | that has been stored in the recommend- ced /creased. ed temperature and humidity condition. See “Copy Paper’, About This, Machine. Copy paper becomes | Printed paperisbeing | Use recommended paper. See “Copy creased. used. Paper’, About This Machine. ‘Copy paper becomes | The paper is damp. Use paper that has been stored in the creased. recommended temperature and humidity condition, See “Copy Paper”, About This Machine. ‘Copy paper becomes | The paperistoo thin. | Use recommended paper. See “Copy creased. Paper”, About This Machine. ‘Images are only partially | The paper is damp. Use paper that has been stored in the printed. recommended temperature and humidity condition. See "Copy Paper’, About This Machine. Black lines appear on the | The exposure glass or | Clean them. See p.129 "Maintaining, print produced at the | scanning glass is dirty. Your Machine”. destination. Background of received | Image density is too high. | Adjust scan density. See “Image Densi ‘images appears dirty. Im- ty (Contrast)”, Facsimile Reference. ages from the back of the age appear. Printed or sent images | The ADF, exposure glass | Clean them. See p.129 “Maintaining are spotty. ‘or scanning glass is dirty. Your Machine”. Make sure thatink or correction fluid is dry before placing originals. Received image is too | When using moist, Only use recommended paper. See light. rough, or processed pa- | “Copy Paper”, About This Machine. pper, areas of print may not be fully reproduced. Received imageis too | When iis blinking, ton-| Add toner. See p.99 “Adding Toner’. light. cerisbeginning to run out. Received imageistoo | + Theimagedensityhas | + Increase the scanning density. See light. been set too low. “Density (Contrast)”, Facsimile Ref- erence. Received image is too | The original of the trans- | Ask the sender to reprint the original light. ‘mitted fax was printed on | on thicker paper and fax it again. paper that is too thin.46 ‘Troubleshooting When Using the Facsimile Function © Others Problem Cause I Solution Allfax documents stored | When about one hour | Ifany documentshavebeen lost for this in memory have been lost. Those documents in- [passes after power to the | reason, a Power Failure Report is auto- machine is turned off, all | matically printed when the machine is ‘luce ones stored fax documents stored in | tured on. If fax documents stored for through Memory Trans- | memory are lost. Memory Transmission have been lost, mission/ Reception, check the destinations and resend the ‘Memory Lock, Substitute documents. If fax documents received Reception, or Auto Docu through Memory, Memory Lock or ‘ment. Substitute Reception have been lost, ask the senders to resend the docu- ‘ments, If Auto Documents have been lost, reprogram them. See p.48 “Turn- ing Off the Main Power / In the Event of Power Failure". When correct password | Documents are locked by | Contact the administrator. is entered, you cannot print documents that ap- a security function if in- ‘correct passwords are en- pear in the confidential _| tered a certain number of boxorbulletin board box, | times. ‘or transmit / print out stored documents. [Prg. Dest] or [Manual En- | This function is made un-| Contact the administrator. | try] does notappear. | available by the enhanced security function, ‘The following functions | This function is made un-| Contact the administrator. are not available: For- warding, Store File in the Information Box, routing ‘e-mail received via SMTP. available by the enhanced security function, When Memory Is Full This section explains lil to full memory. Problem | Memory is full. Cannot scan any more. ‘Transmitting scanned pages only. ikely causes of and possible solutions for problems related Cause Solution ‘The memory is full. | Ifyou press [Exit], the machine returns | to standby mode and stars transmitting the stored pages:When an ror Repo I Printed When an Error Report Is Printed An Error Report is printed if a document cannot be successfully sent or received. Possible causes include a problem with the machine or noise on the telephone line. Ifan error occurs during transmission, resend the original. If an error occurs during reception, ask the sender to resend the document. F Note C7 If an error happens frequently, contact your service representative. 11 The “Page” column gives the total number of pages. The “Page not sent” or “Page not received” column gives the number of pages not sent or received successfully. I You can display a destination with the User Parameters. See “Parameter Set- tings”, General Settings Guide. 1 You can display a sender name with the User Parameters. See “Parameter Set- tings”, General Settings Guide. 4748 “Troubleshooting When Using the Facsimile Function Turning Off the Main Power / In the Event of Power Failure This section explains the machine status when the power is turned off or if the power fails. CAUTION: * When you disconnect the power plug from the wall outlet, always pull the plug (not the cable). @Mimportant Do not turn off the main power switch while the power indicator is lit or blinking. If you do, the hard disk and memory may be damaged and failure could result 01 Turn off the main power switch before pulling out the plug. If you pull out the plug with the switch on, the hard disk and memory may be damaged and failure could result. J Make sure that 100% is shown on the display before you unplug the machine. Ifa lower value is shown, some data is currently present in memory. C1 Right after a power failure, the internal battery needs to be sufficiently re- charged to guard against future data loss. Keep the machine plugged in and the main power switch on for about 24 hours after the power loss. Even if the main power switch is turned off, the contents of the machine memory (for example, programmed numbers) will not be lost. However, if power is lost for about one hour because the main power switch is turned off, there is a power cut, or the power cable is removed, contents of the Fax memory are lost. Lost items will include any fax documents stored in memory using Memory Trans- mission/ Reception, Auto Document, Confidential Reception, Memory Lock, or Substitute Reception. Ifa file was deleted from memory, a Power Failure Report is automatically printed as soon as the power is restored. This report can be used to identify lost files. If a memory stored for Memory Transmission was lost, resend it. If a document received by Memory Reception or Substitute Reception was lost, ask the sender to resend it.When an Error Occurs Using Intemet Fax When an Error Occurs Using Internet Fax This section explains reports that the machine sends if an Internet Fax error occurs. Error Mail Notification ‘The machine sends the Error Mail Notification to the sender when it is unable to successfully receive a particular e-mail message. A “ce” of this notification is also sent to the administrator's e-mail address when one is specified. @Bimportant C1 If an incoming Internet Fax from another party bypasses the SMTP server, even if reception is not successful, an Error Mail Notification is not sent to the sender. F Note GF You can select to send Error Mail Notification with User Parameters. See “Pa- rameter Settings”, General Settings Guide. 07 If Error Mail Notification cannot be sent, the Error Report (E-Mail) is printed by the machine. G1 If an error occurs when an e-mail is received via SMTP, the SMTP server sends an error e-mail to the originator of the document. Error Report (E-Mail) ‘The Error Report (E-Mail) is printed by the machine when itis unable to send an Error Mail Notification. Server-Generated Error E-mail The transmitting server sends this error e-mail to the originator of e-mail that cannot be transmitted successfully (due to reasons such as specifying an incorrect e-mail address). @Mimportant C1 If an Internet Fax transmission bypasses the SMTP server, even if transmission is not successful, an error e-mail is not sent from the server. Note 1 After a server-generated error e-mail is printed, the first page of the sent document is printed. 4950 “Troubleshooting When Using the Facsimile FunctionThis chapter describes likely causes of and possible solutions for printer function problems. When You Cannot Connect to the USB Interface This section describes how to troubleshoot a problem related to USB connection. Problem Cause Solution ‘The machine is not auto- | The USB cable is not con- | Turn off the power of the machine, re- matically recognized. —_| nected properly. connect the USB cable, and then turn it on again. Windows has already | Check whether the com- | Open Windows’ Device Manager, and configured the USB set- | puter has identified the then, under [Universal Serial Bus control ‘ings. machine asan unsup- | lers], remove any unauthorized devic~ ported device. es. Unauthorized devices have a [1] or Picon by them. Take care not to acci- dentally remove required devices. For details, see Windows Help. 5152 ‘Troubleshooting When Using the Printer Function Messages Displayed When Installing the Printer Driver ‘This section describes what to do if a message appears when installing the printer driver. The following describes operations when a message appears during installation of the printer driver. Message number 58 or 34 indicates that the printer driver cannot be installed using Auto Run. Install the printer driver using [Add Printer] or [Install Printer). dows 2000 This section describes the procedure under Windows 2000, Don the [start] menu, point to [Settings], and then click [Printers]. Double-click the Add Printer icon. El Fottow the instructions in Add Printer Wizard. If the CD-ROM drive is D, the source files of the printer driver are stored in the following location: * RPCS (“Printer Driver and Utilities” CD-ROM) D:\DRIVERS\RPCS\XP_VISTA \(Language)\DISK1 * PCL Se (“Printer Driver and Utilities” CD-ROM) D:\DRIVERS\PCLS5E\XP_VISTA\ (Language)\ DISK1 * PCL.6 (Printer Driver and Utilities” CD-ROM) DADRIVERS\PCL6\XP_VISTA \ (Language) \DISK1 * PostScript 3 (’Scanner Driver and Utilities” CD-ROM) D:\DRIVERS\PS\XP_VISTA \ (Language) \DISK1 If the installer starts, click [Cancel] to quit.Messages Displayed When Instaling the Printer Driver dows XP, Windows Server 2003 This section describes the procedure under Windows XP or Windows Server 2003, on the [start] menu, click [Printers and Faxes]. GB) cticic (add a printer). El Follow the instructions in Add Printer Wizard. If the CD-ROM drive is D, the source files of the printer driver are stored in the following location: * RPCS (“Printer Driver and Utilities” CD-ROM) D:\DRIVERS\RPCS\XP_VISTA \ (Language) \DISK1 * PCL 5e (“Printer Driver and Utilities” CD-ROM) D:\DRIVERS\PCL5E\XP_VISTA\(Language)\DISK1 * PCL 6 (“Printer Driver and Utilities” CD-ROM) D:\DRIVERS\PCL6\XP_VISTA \(Language)\DISK1 * PostScript 3 (“Scanner Driver and Utilities” CD-ROM) D:\DRIVERS\PS\XP_VISTA \ (Language)\ DISK1 If the installer starts, click [Caneel] to quit. Windows Vista This section describes the procedure under Windows Vista Won the [Start] menu, click [Control Panel]. B click [Hardware and Sound]. B ciick (Add a printer] on the [Printers] area. Grottow the instructions in Add Printer Wizard. If the CD-ROM drive is D, the source files of the printer driver are stored in the following location: + RPCS (“Printer Driver and Utilities” CD-ROM) D:\DRIVERS\RPCS\XP_VISTA \(Language)\DISK1 * PCL 5e (“Printer Driver and Utilities” CD-ROM) D:\DRIVERS\PCL5E\XP_VISTA \(Language)\DISK1 © PCL 6 (“Printer Driver and Utilities” CD-ROM) D:\DRIVERS\PCL6\XP_VISTA \(Language)\DISK1 * PostScript 3 (“Scanner Driver and Utilities” CD-ROM) D:\DRIVERS\PS\XP_VISTA \ (Language)\ DISK1 If the installer starts, click [Cancel] to quit.‘Troubleshooting When Using the Printer Function Messages Displayed When Using the Printer Function This section describes the principal messages that appear on the panel display. If a message not described here appears, act according to the message. P Reference Before turning the main power off, see “Turning On the Power”, About This Machine. Status Messages This section describes the machine status messages. “Message Problem Ready ‘This is the default ready message. The machine is ready for use. No action is required. Printing... |The machine is printing. Wait a while. Waiting... “The machine is waiting for the next data to print. Wait a while Offline “The machine is ofline. To start printing, switch the machine online by pressing [Online] key. Please wait ‘The machine is preparing the development unit. Wait a while Resetting job... “The machine is resetting the print job. Wait until “Ready” appears on the display panel. Setting change... ‘The machine is setting changing. Wait a while. Hex Dump Mode in the Hex Dump mode, the machine receives data in | hexadecimal format. Turn off themachine after printing, and then turn back on.‘Messages Displayed When Using the Printer Function Messages Displayed on the Control Panel When Using the Printer Function This section describes likely causes of and possible solutions for the error messages that appear on the control panel. Message Cause Solution Cannot connect with the wireless card. Turn the main power switch off, then check the card./ Prob- lems with the wireless card./ Problems with the wireless board. + IEEE802.11b interface unit was not inserted when the machine was tured on, or it was pulled out after the machine turned + Thesettings are not updated although the unit is detected, or errors are found while “Turn off the machine and check the IEEE 802.1 interface unit is inserted. correctly. Then, turn the machine on again. Ifthe message appears again, call Your service representative. accessing the unit. Failed to obtain | PDPdirectprintingcould | Decrease the numberof files sent to the file system. notbeperformed because | machine. the file system could not be obtained. File system is | PDFfiledonot print out | Delete all unnecessary files from the full. because the capacity of | hard disk, or decrease the number of filesystem is full, file sent to the machine. Problem with Hard | Anerror has occurred in | Turn off the main power switch, and | Disk. ‘The entered password is incorrect. the hard disk drive, ‘The password of the en- | ‘crypted PDFfilehas been centered incorrectly, back on again. Ifthe message appears again, contact your service representative, Enter the correct password. USB has a problem. | Anerror has occurred in | Turn off the main power switch, and the USB interface, back on again. If the message appears again, contact your service representative. ‘The tray selected | The tay selected for oth- | Reset the job. Be sure thatthe tray you for other pages _ | erpagesisthesameasthe | select for slip sheets is not providing, is the same as | oneforslip sheets. paper for other pages. the one for Slip Sheets ([Desig- nate] ) .Cannot, print. Check the setting.

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