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Full Size STEP Brochure
Full Size STEP Brochure
Service Technician
Education Programs
www.bmwstep.com
The Ultimate
Driving Machine
www.bmwstep.com
www.ayes.org
So, when BMW centers scout new recruits for their Service Teams, they demand the best candidates
with the most extensive training. Thats why BMW of North America formed STEP in 1996 to provide future BMW Service Technicians with the longest and most in-depth program for new
technicians.
The various programs available through STEP have helped to place over 3,000 new BMW Service
Technicians since the programs inception. From this growing pool of talent comes the future of
BMW Service.
Our programs now cover the entire spectrum of BMW retailer technician needs. STEP
has expanded, creating more opportunities for a career with BMW than ever before. We encourage
you to consider the BMW Service Technician Education Programs as you plan your future career path.
www.bmwstep.com
level I program is the original of all Service Technician Education Programs. It is a BMW paid six month
intensive training program for top-level technical school graduates. STEP Level I encompasses all the training that a BMW Master Technician completes and two years credit towards the five-year requirement to become a BMW
Master Technician
STEP
is the year that STEP has evolved into a complete BMW Group program, now offering employee development programs for multiple brands of the BMW Group, including BMW, MINI and BMW Motorrad. Within
the BMW auto STEP programs offered are of course the flagship six month program now having developed over 3000 technicians for the BMW centers in the US market since 1996, but to have expanded into the MetroSTEP, Associate Degree
program, and FastTrack technician development programs.
2009
into multiple programs for the multiple brands, but also know known for the expansion of curriculum not
just focusing on the technical requirements, but also expanding the into the non technical requirements
of being a technician. This includes the knowledge of BMW Group web applications such as DCSnet, CenterNet, ICP,
PuMA, ETK, just to name a few. The addition of Dealer Management System utilization in every class now also improves the
readiness of any STEP program graduate with the knowledge and daily use of a DMS to be prepared to manage their time
and repair order writing.
Evolved
improvement is not the only enhancement provided. In addition, STEP training fleets have now been
expanded to include previously owned used product with real world diagnostic issues to task program
students with the real world issues they will soon be confronted with at their hiring Center or Dealership.
Program
STEP training programs are paid for by BMW for the BEST of the BEST that is, only those who qualify under the highest of BMW and MINI standards. A high level of commitment is required: Graduates are expected to take employment at a
BMW, MINI or BMW Motorrad dealership within 30 days of graduation with the intention of working for the hiring BMW
retailer for at least three to five years. Students must pass a test and interview process to receive an appointment to STEP.
Even if you havent graduated from high school yet, its not too early to start thinking about this exciting opportunity.
World-class training that enables a technician to reach his/her full potential in the
shortest time possible and BMW pays the entire tuition!
What does
the STEP curriculum include?
The real-life training offered by STEP gives Service Technicians everything required to launch a successful career at BMW or
MINI. Programs vary in length and intensity, and now BMW has programs that offer a variety of paths to becoming a BMW
Service Technician. Students may receive advanced training on BMW and MINIs newest models and systems employing
BMW factory diagnostic tools and procedures. As a result, STEP graduates are able to reach their full potential in a much
shorter time than the typical entry-level technician. Veteran STEP graduates have reported that our programs advanced their
careers by as many as 10 years in the profession.
Technical courses specific to BMW, MINI and Motorrad.
Refrigerant-handling certification.
www.ayes.org
Who qualifies
for STEP?
Throughout the year, BMW carefully selects top graduates from leading automotive and powersport technology schools
to train at STEP facilities around the country. Heres what you must do in order to qualify for BMWs unique program:
Graduate in the top of your class, with an excellent
grade point average.
Pass the STEP entrance exam and an intensive interview screening process.
Be willing to relocate.
The BMW Degree Program with the intention of bringing new and local talent into BMW
centers from college-level automotive programs identified as ADP. Within this program, the student attends the college,
taking all the college credits for a two-year degree in applied science plus special studies focusing on BMW technology. The graduates under this program will be awarded BMW credentials and BMW retailer experience through
an internship. For information on newly approved BMW A.A.S. programs, visit www.bmwstep.com.
This is a vocational school
elective program in which
a student technician may enroll, after completing an
automotive certificate program. FAST TRACK spans
approximately 12 weeks and also graduates the successful student with valuable BMW credentials. For
information on newly established FAST TRACK programs, visit www.bmwstep.com.
FAST TRACK
www.bmwstep.com
BMW
STEP
STEP Level I is the original of the Service Technician Education Programs and is still the oldest and most respected of its
kind in the industry. STEP began as the brainchild of BMW dealers and BMW of North America, LLC, and was primarily
designed to address the growth needs of BMW dealers. STEP has graduated over 3,000 new BMW Service Technicians to
date. Even more remarkable, most of those graduates are still working for BMW dealers! With a typical technician facing
industry attrition-rate averages of 15 to 18 percent per year, a STEP graduates future with BMW, MINI or BMW Motorrad
are the brightest in the business.
STEP I will provide training to a level of credentials equal to that of a BMW Master Technician. A BMW Master Technician has
at least five years of experience with a BMW retailer. A STEP graduate will receive two years credit towards that goal. For
information regarding current requirements for BMW Service Technician levels, please refer to www.bmwstep.com.
A STEP candidate has strict criteria to meet: A 3.5 GPA or better, and a 98-percent attendance rate while attending a postsecondary automotive school of their choice. The candidate must also have a clean driving record, have good references
and pass an entrance exam in order to be ready for a personal interview with an official of BMW of North America, LLC.
The candidate needs to be prepared for the path ahead not just academically, but socially, emotionally and financially as
well. The candidate will be required to attend STEP for six months. BMW pays for the tuition, books and all other costs associated with education. The student is responsible for rent, food and a part-time job honing his or her skills in the trade. With the
assistance of BMW, the student upon completing STEP will negotiate with one of 350 BMW retailers in North America
for a position as a Service Technician. BMW also provides training in the area of negotiating and evaluation skills for these
students.
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BMW
Motorrad STEP
BMW Motorrad STEP will train the selected candidate to a level of credentials equal to that of a BMW Motorrad Level 3
Technician (fully trained). While in the MMI BMW Certified Technician program prior to STEP, the technician has been
trained to a mid level 2 certification. STEP provides the completion of the education by including the remaining classes to be
fully trained. These additional classes include Electronic Systems, Gearbox and Rear Drive, Engine Analysis and Repair, and
Small Engine Repair.
BMW pays for the tuition, curriculum materials, and most education associated costs. The student is responsible for housing
costs, food, program entry drug screen testing, and WorkKeys qualification test. Additionally, the student will have an opportunity to intern in the BMW National Workshop and be mentored by the BMW Motorrad National Workshop Master
Technicians as they prepare new motorcycles for the press fleet, and diagnose and repair BMW internal fleet motorcycles.
To learn how to enter the MMI BMW Motorrad Certified Technician program in Phoenix, AZ to possibly be considered for
BMW Motorrad STEP, visit the MMI website at www.MMItech.edu, click on the for Manufacture Programs menu item, and
then BMW for more information.
MINI
STEP
The MINI STEP is conducted at two locations, Orlando FL, and Ontario, CA STEP locations. Based on the processes of
BMW STEP, the 10 week MINI program also fully trains the STEP student to the fully trained Level I status. All of the latest
models and system technologies are highlighted as well as MINI Dealer web tools and DMS. For more information, review
the BMW STEP web site at www.bmwstep.com.
For information on all BMW Group STEP employee development programs, go to www.bmwstep.com.
www.bmwstep.com
Questions
&
Answers
Who should apply to or enroll in STEP? Are all BMW Service Technicians required to
complete this training program?
If you are a technical school graduate, a college graduate or a professional technician with experience
on another product line, you can apply for or enroll in one of the STEP programs. Of course, you
could just apply to a BMW retailer and, if hired, begin working there. However, the BMW dealer
would then need to send you for training one class at a time. If you were fortunate enough to be
offered two classes per year, it would take you roughly eight years to become a Master Technician.
STEP advances that process for the benefit of both the technician and the BMW dealer.
www.ayes.org
How much do I need to know about BMW vehicles in order to qualify for STEP?
BMW does not require applicants to have any specialized knowledge of its cars or the company. As
long as you meet all the other prerequisites including a high GPA, an acceptable driving record,
good attendance and the willingness to relocate you only need to have completed a post-secondary
automotive course at an accredited automotive technology school to qualify. For The BMW Degree
Program, you will need to meet the requirements of the institution desired.
We have multiple graduates working for us and they are excellent. Now that Ive got some history
with them, I have been able to do some real analysis on their progress and have determined that
they are indeed the best solution for dealerships when it comes to hiring technicians. Please keep
up the great work as your program flat-out rules.
How long does the application process last? How far ahead of time should I begin to
apply to STEP?
You can apply to STEP during the last months of your automotive training at your respective post-secondary school. For BMW Motorrad STEP, you must be a graduate of the MMI Phoenix BMW Motorrad
Certified Technician Program. Its best to make your intentions known early in your automotive training
by speaking with a career counselor. Once youre certain that you want to attend STEP and can meet
the programs acceptance criteria, you will need to obtain a copy of your driving record, create a
resum, obtain a current school transcript, take an entrance exam and make plans to meet with a
STEP representative. Your career services department can help you with the process. To be sure
theres enough time, you should start at least six months prior to the date you want to begin STEP. We
recommend that you work closely with your career services counselor or BMW representatives to
ensure a smooth transition. FAST TRACK applicants may apply for the elective program before,
during or after their post secondary education. The BMW Degree Program begins in the FALL at
qualified colleges and fills quickly. We recommend that you begin the application process no later
than the spring of your high school senior year.
www.bmwstep.com
Prior to graduation is a time for employers to meet STEP students and tell them about the career
opportunities at various BMW, MINI and BMW Motorrad dealerships. BMW Service Managers from
around the country may visit to give presentations, conduct interviewsand make offers of employment.
Since this decision is so important, STEP students are encouraged to meet with as many prospective
employers as possible, and wait until they graduate before making a decision. In this way, BMW,
MINI, or BMW Motorrad looks out for your interests and helps you to start your new career on the
right foot.
BMW is passionately committed to providing the highest quality of vehicles and service, reinforced
by our motto: What other car companies do well, BMW does brilliantly! If youre the type of
person who wants to be the best, then there may be a place for you on Team BMW.
To make STEP available across the country, STEP facilities have been established in Phoenix, Ariz.; Orlando, Fla.; ; Fremont,
Calif.; Ontario, Calif; Cleveland, Ohio; and Woodcliff Lake, NJ.
BMW Degree Program begins each fall at MassBay Community College in Ashland, Mass and Central Piedmont Community
College in Matthews, NC.
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STEP
Service Technician
Education Programs
www.bmwstep.com
The Ultimate
Driving Machine
For more information on BMW STEP and AYES, please visit www.bmwstep.com and www.ayes.org.