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The Relationship Between Customer Satisfaction and Loyalty Cross-Industry Differences

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258 views6 pages

The Relationship Between Customer Satisfaction and Loyalty Cross-Industry Differences

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The relationship between customer satisfaction and loyalty: Cross-industry differences

Gronholdt, Lars;Martensen, Anne;Kristensen, Kai

Total Quality Management; Jul 2000; 11, 4-6; ABI/INFORM Research
pg. S509

Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.

Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.

Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.

Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.

Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.

Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.

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