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The relationship between customer satisfaction and loyalty: Cross-industry differences

Gronholdt, Lars;Martensen, Anne;Kristensen, Kai


Total Quality Management; Jul 2000; 11, 4-6; ABI/INFORM Research
pg. S509

Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.

Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.

Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.

Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.

Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.

Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.

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