The relationship between customer satisfaction and loyalty: Cross-industry differences

Gronholdt, Lars;Martensen, Anne;Kristensen, Kai

Total Quality Management; Jul 2000; 11, 4-6; ABI/INFORM Research
pg. S509

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Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.

Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.

Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.

Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.

Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.