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  • Front of House Job Description

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    Adam Ladj
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    This job description outlines the key responsibilities and requirements for a front of house server position at a restaurant. The role involves delivering outstanding customer service from the moment guests arrive until they leave, following service steps, processing sales accurately on the POS system, maintaining cleanliness, checking orders, answering phones, and completing other tasks as assigned. The ideal candidate must be able to communicate well, process information, operate necessary equipment, stand for long periods, lift boxes, and work varied hours including nights and weekends. Food safety certifications may also be required depending on local regulations.

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    This job description outlines the key responsibilities and requirements for a front of house server position at a restaurant. The role involves delivering outstanding customer service from the moment guests arrive until they leave, following service steps, processing sales accurately on the POS system, maintaining cleanliness, checking orders, answering phones, and completing other tasks as assigned. The ideal candidate must be able to communicate well, process information, operate necessary equipment, stand for long periods, lift boxes, and work varied hours including nights and weekends. Food safety certifications may also be required depending on local regulations.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pdf or txt
    18 views1 page

    Front of House Job Description

    Uploaded by

    Adam Ladj
    This job description outlines the key responsibilities and requirements for a front of house server position at a restaurant. The role involves delivering outstanding customer service from the moment guests arrive until they leave, following service steps, processing sales accurately on the POS system, maintaining cleanliness, checking orders, answering phones, and completing other tasks as assigned. The ideal candidate must be able to communicate well, process information, operate necessary equipment, stand for long periods, lift boxes, and work varied hours including nights and weekends. Food safety certifications may also be required depending on local regulations.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
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    of 1

    FRONTOFFHOUSSEJOBD

    DESCRIP
    PTION
    Inth
    hishourlypo
    osition,welo
    ookforpeop
    plewithapassionforserrvingqualityyfood,havin
    ngfunatwork,and
    delivveringamaziingcustomerservice.

    How
    wdoyoudeliveramazinggservice?Itstartswhentheguestw
    walksinthed
    dooranditccontinuesun
    ntilthey
    walkkoutthedoo
    or.Itsabouttgivingthem
    mattentiontthatisasunniqueanddiffferentasth
    heburgertheeyreeating..
    Itseeasy;justfollowtheSmaashServiceSSteps!

    Then
    ntherearettheusualtassksyouwou
    uldexpectto
    operforma sakeymem
    mberoftheFrontofHou
    useTeam:
    AServerisrespo
    onsibleform
    maintainingo
    outstandingcustomerseerviceasperrCompanysstandards,processing
    salessquickly,acccuratelyand
    defficiently,POSoperationsandsaffeguardingcompanyasssets.

    TaskksandRespo
    onsibilities:
    Ensureth
    hateachgue
    estreceivesoutstandinggservicebypprovidingaffriendlyenviironment,w
    which
    includesgreetingand
    dacknowled
    dgingeverygguest,mainttainingoutsttandingstan
    ndards,solidproduct
    knowledggeandallottheraspectsofguestserrvice.
    Maintain
    nanawarene
    essofallme
    enuitems.
    Accurate
    elyandefficientlyprocesssPOStransactionsandaccuratelym
    maintainallcashandmeediaatthe
    POS.
    Respondappropriate
    elytoguestcconcernsandcommuniccateguestreequeststom
    managementt.
    Maintain
    ncleanlinessoffloors,co
    ounterandrrestroomsattalltimes.
    Checkordersforaccuracyandpo
    ortioncontrrol.
    Deliverfo
    oodtothegguest.
    Answerp
    phonesacco
    ordingtostan
    ndards.
    Anyothe
    ertasksasasssignedfrom
    mtimetotim
    mebyanymaanager.
    SkillssandCompetencies:
    Abilityto
    oprocessinformationthroughPOSssystem.
    Abilityto
    ocommunicaatewithteammemberssandguests..
    Abilityto
    oread,countt,andwritetoaccuratellycompletealldocumen
    ntationandprocesspayyment
    transactions.
    Abilityto
    ooperateallequipmentnecessaryto
    operformthhejob.
    Requ
    uirements:
    Physicalaabilitytostaandforexten
    ndedperiodsandtomooveandhand
    dleboxesoffoodandsu
    upplies
    whichen
    ntailslifting,andperform
    mallfunction
    nsassetfor thabove.
    Abilityto
    oworkvaried
    dhours/days,includingnights,weekkends,andh
    holidays,asneeded.
    Foodand
    d/orAlcoholSafetyCertificationsreq
    quiredbaseddonstateandlocalheaalthdepartm
    ment
    requirem
    ments.
    FoodHan
    ndlersCardrequiredbassedonstate
    eandlocalheealthdeparttmentrequirements.
    SmasshburgerFran
    nchisingLLC

    6.2012

    FOHPositio
    onDescription
    n

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