HOLY

CROSS OF DAVAO COLLEGE

Sta. Ana Avenue, Davao City

Bachelor of Science in Business Administration (BSBA)
Major: Human Resource Development Management

COURSE OUTLINE

Administrative Office Management

I. Course Number: HR 4




Credit: 3 units

II. Course Title: Administrative Office Management
Pre-Requisite: HR 3

III. Course Description:

This course deals with the study of the different phases of administrative office management
and its vital role in the business organization. It also includes the importance of Administrative
Office Management (AOM) on management, technology, managements decision making and the
need for good planning to job satisfaction and self-actualization. It covers topics like basic concepts
of AOM, managing a diverse workplace, managing administrative services and controlling
administrative services.

IV. Course Objectives:

At the end of the course, the student should be able to:

1. Understand the nature of administrative office management and its role as a sub-system
in the business organization.
2. Appreciate the technological innovations will affect most aspects of office works and
become aware of potential problems.
3. Develop appropriate values.
4. Demonstrate skills in using modern technological innovations.
5. Develop skills in writing office letters.

V.
Course Outline







No. of Hours

A. Identifying Basic Concepts and Trends




13.5 hours

1. The Evolution of Management Practices
2. Handling Administrative Management Challenges and
Activities in the Workplace.
3. Managing Changes, Information, Technology and
Training In the Workplace.

B. Managing Human Resources in the Workplace



13.5 hours

1. Staffing and Employee Practices
2. Employees Compensation, Recognition and Company Policies.
3. Health Related and Other Workplace Issues
4. Work Ethics and Business Etiquette Issues



C. Practicing Leadership and common skills

13.5 hours

Leadership and Motivation

Communicating in the Workplace
Group dynamics, Teamwork and Conflict Issues
Essential Business Communication Skills














D. Managing Essential Administrative Services,

Workplace Systems and Technology

1. Office Design, Space and Health Issues
2. Managing Workplace Safety
3. Computer Network Systems and Security Issues


References

No. of Hours

13.5 hours

1.
2.
3.
4.

E.

F.

A. Bibliography

Daft, R. (2008): Management, USA: South-Western Thomson Learning

De Jesus, E., et.al. (2010): Human Resource Management, Manila, Philippines: Educational
Publishing House

Janes, G. and George, J. (2006): Contemporary Managemen, New York: McGraw-Hill/Irwin

Lewicki, R., et.al. (2007): Negotiation: Reading, Exercises and Cases, New York: Mc-Graw-Hill
Companies Inc.

Locker, K. (2006): Business and Administrative Communication, New York: McGraw-Hill/Irwin

Miller, K. (2012): Organizational Communication Approaches and Processes: Wadsworth
Canada: Cengage Learning

Reece, B. (2012) Human Relations Principles and Practices, USA: South-Western Cengage
Learning,

Weinhrich H., et.al. (2008): Management: A Global and Entrepreneurial Perspective New
Delhi: Tata McGraw-Hill Publishing Company Limited


Course Requirements


A.
B.
C.
D.
E.

Assignments
Group and individual reports
Quizzes/long test
Case studies
Periodical examination

G. Grading System

Midterm Grade



Tentative Final Grade

Prelim Examination

25%
Semi-final Examination
25%
Midterm Examination
25%
Final Examination

25%
Class Standing

50%
Class Standing

50%
Total

100%
Total

100%



Midterm Grade + Tentative Final Grade
Final Grade
=






2