Service Center Supervisor Job Description

Position

Service Center
supervisor

Position
Serial
Proposed by

Department
Level/Rank
Reviewed by

Direct SPV.
R08

Dept Head

Number of
Staff
Approved by

Job Description
I

Description: Supervise a group of service technicians/ engineers

Time
Freq.
to repair customers devices
Work
Developing daily working plan for subordinates.
Task
Coordinating subordinates to carry out approved
program.
Assisting technician to fix technical problem faced in
field
II Description: forecast and make purchase order spare parts. Improving good service and
quickly to customer.
Work
Managing and leading all subordinates in scope of
Task
management.
Exchanging experience with subordinates and new
technician.
Giving or searching solution to the problems faced in
doing at work
Building the spirit of job in working team
Controlling spare parts and service in Service Center.
Forecast and make purchase order spare parts.
Monitoring activity of technician and take care of
response time service in section.
Calculating monthly commission
Exchanging technical information, problems faced in
doing at work with specialist of manufacturer
Making monthly report to manufacturer.
Making periodic report or irregular report to superior
Building repair culture (Kaizen) at work
Contributing to build good relation with customer
Proposing idea to increase work performance
Do other tasks assigned by superior
Job Qualification
Education Level University
Major in
Experience

Knowledge/
Ability
Skills

specializes in Technique Machine, Technique Electronically, Technical

Informatics or other education which related with Technique.
Have an experience at least 3 (three) years in Technique with 3
(three) year as Technical staff or (two) years as General Technique.
Management skill and leadership
Product Knowledge, Customer Service, Team work, System & Procedure,
Communication Skill.
Understand Technical Product and Service
Communication skill to convince customers
Able to diagnose and analyze a technical problem
Leadership and administrative skill

Limits of authority

Cooperative relationship
Internal
External

Colleague & team

Agency, industry, public sector organisation

Others
Tool equipment Computer, tel., materials
Work
Normal
environment
Job
Customer Service, Process Improvement, Planning, Tracking Budget
characteristics Expenses, Analyzing Information , Developing Standards, Help Desk
Experience,
Documentation Filling in both the private and public sectors information
Remark