Howard Keith Jones

425 S.W. 3rd Street

Delray Beach, FL 33444
(561) 859-2625

OBJECTIVE: Seeking a position of customer support.

PROFESSIONAL QUALIFICATIONS
Highly qualified professional with customer support experience. Committed to providing the highest
levels of customer support. Dedicated, honest, hard working professional with exceptional detail and
analytical skills. Multi-tasked with ability to work through areas of conflict in a polite and professional
manor. Fast learner, team player, well organized, enjoys developing excellent customer relations. Built
customer relations which had positive results and continued customer retention.

EDUCATION AND CERTIFICATION:

CVS Pharmacy Support Staff Development, Pharmacy Service Associate,

Certificate of Achievement, Atlanta, Georgia November, 2002
Fulton Community School Systems, Keyboarding, Certificate of Completion
Atlanta, Georgia October, 1995
Interactive Learning Systems, Correctional Officer Diploma
College Park, Georgia May, 1992
D. M. Therrell High School, High School Diploma
Atlanta Georgia June, 1981

WORK EXPERIENCE

Ross, Delray Beach, FL 2008 to Present

Associate
 Cashier
 Merchandise Mark-downs
 Stock room receiving clerk

CVS, Atlanta, GA 2002 to 2006

Customer Sales Clerk
 Responsible for providing customer support.
 Performed cash management of registers, audited registers to ensure they balanced.
 Managed product inventory and assisted with pharmacy services.
 Demonstrated a balance of strong analytical and troubleshooting skills.

Ventura Staffing, Tucker, GA 2002 to 2004

Clerical
 Opex Extraction
 Mail Room Clerk
 Lockbox/Processing wrap
 Data Entry
Federal Express, Atlanta, GA 1997 to 2003
Handler
 Responsible for scanning and diverting packages for accurate delivery to the customer or business.
 Processed data entry of the close out slips for the day.

The Vault Company, Norcross, GA 1994 to 1997

Media Library
 Pulled tape cartridges for scanning
 Shipping and receiving materials

Seagate Technology, Delray Beach, FL 1987 to 1989

Help Desk Technician
 Performed diagnostic test on PC’s.
 Responsible for assembling and disassembling PC’s.
 Repaired PC’s based on what the diagnostic test revealed.