Emily Sterling

Vancouver, BC

Summary of Qualifications
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Dedicated fourth year business student with an interest in operations management,

seeking continuous improvement and learning
Highly proficient in MS Office Products
Self-starter with a strong ability to multi-task and prioritize, bringing structured coordination
to challenges
Excellent communication and organizational skills gained through work experience in
business administration and academics

Education
Bachelor of Commerce

2011 - Present

Peter B. Gustavson School of Business, University of Victoria, BC

Academic Exchange

Sept. 2014 Jan. 2015

Johannes Kepler University, Linz, Austria

Work Experience
Accounting Associate

Spring 2014 - 2015

Bench Co., Vancouver, BC

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Managed and monitored a production schedule for 30 staff by tracking employee workload and client specifications
Prepared weekly performance reports in excel to track operational data
Researched and reported technical information for Benchs accounting standards
handbook
Supported the growth of 150 employees by brainstorming process improvements and
assisting in standardizing current processes

Accounting Intern

Summer 2013 - 2014

Bench Co., Vancouver, BC

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Prepared monthly income statements and other financial statements for over 30 clients
by actively understanding their small businesses
Actively participated in the improvement and development of the company by taking
on various tasks from the accounting, marketing, sales, and management departments

Administrative Assistant
Summer 2012 - 2013
CertaPro Painters, Port Moody, BC
! Managed an efficient production schedule to coordinate 30 staff
! Improved accounting records by processing financial documents and entering
information into the companys database software
! Branded the company by being actively involved in lead generation by means of social
media strategies, signage, and contacting past customers
! Strengthened customer relationships by using effective communication and interpersonal
skills when interacting with customers
! Improved office operations by maintaining office filing and creating a more efficient

storage system
Promoted the companys services by designing presentations on MS Office PowerPoint

Hostess
Oct. 2010 Sept. 2011
Red Robin Restaurant, Maple Ridge, BC
! Provided prompt, efficient service in a fast-paced environment by using strong verbal
communication and multi-tasking skills
! Presented a welcoming environment for guests by offering a friendly greeting upon arrival
Recreational Gymnastics Coach
Quantum Gymnastics Center, Maple Ridge, BC
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Jan. 2009 Dec. 2010

Provided a positive and safe environment for children ages 2-12 by conducting
encouraging and fun weekly classes
Completed weekly lesson plans to conduct an organized class and maximize time
Evaluated and reported progress to encourage improvement
Supervised and facilitated events to ensure policy and procedure were followed

Math Tutor
Oct. 2008 June 2011
! Setup and operated a profitable part-time business
! Provided semiweekly assistance to grade nine to eleven math students. Reviewed
math skills and assisted with homework completion

Volunteer Experience
Survivor Committee Member Relay for Life
Jan. 2013 June 2013
Canadian Cancer Society, Victoria, BC
! Key contributor to deliver a special reception for Survivors and Caregivers during the
Canadian Cancer Societys annual Relay for Life taking place on May 25, 2013
! Organized and coordinated dinner, entertainment, and a survivor goodie bag to ensure
a special event celebrating survivors and caregivers, solely based on donations by local
businesses
! Strategically recruited Survivors and Caregivers to celebrate at the reception, by means
of social media, and poster advertisement

Academic Awards
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Black Press Scholarship recipient

University of Victoria BCOM Best Research Papers: June 2015, Vol. 8

References
References available upon request