DOROTHY TOBIN

5168 N. Arrow Crest Way

Boise, ID 83703
208-343-2607
tobindesign@q.com

OBJECTIVE
Technical Writer

SUMMARY OF QUALIFICATIONS

Skilled in interviewing and recruiting management.

Proficient understanding of usability testing, project management, instructional procedures and technical writing

PROFESSIONAL EXPERIENCE
Technical Writer 3 (May 2015 to Present)
Integrity International (TarrenPoint, Inc.) Boise, Idaho

Provide technical writing on an as-needed basis.

Technical Writer 3 (January 2014 to May 2015)
TarrenPoint, Inc. (Contractor for Hewlett-Packard)
Boise, Idaho

Created product specifications and wrote and edited technical specifications for desktop PCs.
Usability Specialist Backup (August 2011 to January 2014)
The Kohl Group, Inc. (Contractor for Hewlett-Packard) Boise, Idaho

Provided usability testing backup as needed.

Developed usability strategy and test plans, workflows, and prototypes for optimal test results.

Worked with cross-functional teams to address usability issues with supplies, software, control panel, firmware,
hardware, documentation, and packaging.
Product Lab Manager (2010 to 2011)
The Kohl Group, Inc. (Contractor for Hewlett-Packard)
Boise, Idaho

Acted as liaison between HP Kohl staff and The Kohl Group manager to keep them abreast of issues and inquiries.

Served as liaison between recruiting company and HP Kohl. Defined guidelines and discussion items to enable
smooth-running partnership.

Collected work activity summaries and forwarded in report format to HP and Kohl management. Resolved usability
test scheduling conflicts as they occurred.

Kept current on testing forecasts and kept them in sync with the testing calendar.

Created and kept current on special projects list available for slow testing times to ensure work was being generated.

Provided backup for Design Engineers (UxDs) and Usability Specialists during periods of heavy workload.
Usability Specialist (2006 to 2009)
The Kohl Group, Inc. (Contractor for Hewlett-Packard)
Boise, Idaho

Provided usability testing on an as-needed basis. Developed usability strategy and test plans, workflows, and
prototypes for optimal test results.

Worked with cross-functional teams to address usability issues with supplies, software, control panel, firmware,
hardware, documentation, and packaging.
Human Factor Engineer (2000 to 2005)
Hewlett-Packard
Boise, Idaho

Served as HFE lead for Accessibility Guidelines working with disabled users to make products usable for everyone.
Maintained all LaserJet devices at Boise site.

Utilized user-centered design methodologies to optimize usability from product concept to release for single-function
and multi-function LaserJet printers.

Developed usability strategies, test plans, workflows, and prototypes for optimal test results. Worked with cross-

functional teams to address issues with supplies, software, control panel, hardware, documentation, and packaging.

DOROTHY TOBIN

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Usability Specialist (1995 to 2000)

Hewlett-Packard
Boise, Idaho

Coordinated interviewing and hiring of usability specialists. Mentored them in process of running studies from
beginning to end including working with design teams to set test objectives and develop task lists to meet objectives.

Conducted studies with proper interviewing techniques. Developed systems knowledge and note-taking and
presentation skills to address usability issues and test results with design teams.

Developed usability strategy and test plans, workflows, and prototypes for optimal test results. Worked with crossfunctional teams to address usability issues with supplies, software, firmware, hardware, and packaging.

Developed strong interviewing skills to minimize users anxiety and ensure accurate feedback regarding expectations
of working with products.

EDUCATION AND PROFESSIONAL DEVELOPMENT

Technical Writing and Communication Coursework (2014 to 2015)
Boise State University
Boise, Idaho
Master of Science Coursework in Human Factors Engineering
University of Idaho Engineering Outreach Program
Moscow, Idaho
Associate of Arts in Marketing
Boise State University
Boise, Idaho