Instructions:

Please fill in the below quiz according to the 5 steps below. You may then imp
quiz into your Socrative account by selecting "My Quizzes" --> "Import Quiz" selecting the relevant quiz to import. Please use only alphanumeric character
template.

1. Quiz Name:

Banking

2. Question Type: 3. Question:

Multiple choice
Multiple choice
Multiple choice
Multiple choice

Khch
hng
giao
c ng
gp
li nay
nhun
u im
ca A
hthng
thng xuyn
my ATM
tidch,
cc Ngn
hng
hin
ln cho Sacombank v c mt s TCTD khng ngng tip
th, mi chao v quan h. Trc tnh hung ny l mt Chuyn
vin Quan H Khch Hng, anh/chs x l:
Ngoi nhng sn phm, dch v m h thng cc Ngn hng
Trc
tnh Anh/ch
hnh huy
tin nh
gi th
cnhno
tranh
kh dng
gay gt,
cung cp.
c ng
suy ngh
v tc
ca
nhiu
Ngn
hng

khng
ngng
a
ra
cc
chng
trnh
thi phc v khch hng
khuyn mi nhm thu ht lng tin gi ca khch hng.
Theo anh/ch cc Ngn hng thng nh gi cht lng sn
phm dch v ca cc i th da theo cc tiu ch no?

elow. You may then import the

zes" --> "Import Quiz" --> and
lphanumeric characters in the

4. If you selected multiple

choice question, enter answers below each column:
M rng c s cho hot
Khng nht thit phi cn
Nht
thit
vpphi
ng
ngn
hng,
ng
To dch
u
th
Hon
ton
cn
thit
v
giao
vincnh
hng
dn,
A:
Answer
B: sc giao
Answer
C: tranh,
Nu
AAnswer
quay
lng
vi thng
xuyn
Gim chi
ph
in n
cc loi
nhu cu
thun chm
tin ngn
cho bi
gimhin
lng
tin
mt hng
c
dch
ca
nhn
vin
nay
khch
Sacombank,
l A khch
hngtng
ny,
v
giy t, phcngha
v thanh
khch
hng,
doanh
dngcu
giphtng
hng
lthi
mt ngh
thut
v s
c nhu
mi hnh
n
khng
phi
l
khch
hng
chnh

phc
v
ton
s.
nh
ca
Ngn
hng
cng
l
mt
khoa
hc.
Bi
Ngn
hng.
Ti
y
h
c
ca Sacombank, khng n cn s l c hi Vn tip tc to mi quan
chnh
qu
trnh
giao
dch
nhiu
la
chn
cho
tt
c
nht thit phi quan tm gi A tip tc quan h h vi A, nhng ch in
Giao
hi nhn vin phi c cc
phm dch v.
h. dch tt s mang li i
vi Sacombank.
thoisn
hi thm
nim tin, s hi lng cho mt kin thc, kinh nghim Thi phc v ch l
khch hng, nng cao uy v cch ng x kho lo, mt phn nh,.. C th
Mc
chnh
Tc
c
phc
vc
tnh bng
tn Ngn
hng.xc, s ph sng to.
khng
cng
hp ca cc sn phm
thi gian mt khch hng
dch v vi nhu cu ca S khc bit ca sn phm vo giao dch ti ngn
khch hng
dch v.
hng.

5. Optional (Choose correct answer - you may leave th

w each column:

Answer D:
C 3 cu trn u
ng

Answer E:

more correct answers. Students must select all the corre

correct.)

Tt c cc cu u
sai

C a v b u ng

C 3 cu u ng

orrect answer - you may leave this blank, or choose one or

udents must select all the correct answers to be scored

Openended
Multiple
choice

A
B
C
D
E