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801-703-8764

naomi_hansen@ymail.
com

OVERVIEW:
Excellent communication and computer skills; ability to work independently or as part of a team to meet
project deadlines; with a high level of adaptability.

Customer Service
Microsoft Office
Multitasking

System Administrator
Efficiency
Organization

Operations Management
Marketing/ Advertising
Adaptability

Front Office:

Receptionist duties: filing, data entry, assembled packets, answered a busy multi-line phone, & customer
service
Handled various office management tasks with efficiency
Communicated daily with clients in person, through email, & over the phone
Effectively handle difficult client situations
Quickly resolved concerns and built an excellent rapport with customer
Introduced work process that improved work productivity
Trained new employees
Implemented a training guide and reference manual for employees

Computer:

Windows 2000, Windows 7 & Windows 8 (Advanced)


Microsoft Word (Advanced)
Excel Spreadsheet creation, entry & formulation (Advanced)
Access creation & database management (Intermediate)
PowerPoint (Intermediate)
Quickbooks (Intermediate)
Proficient in Acrobat DC, Adobe Lightroom & Photoshop
System Administrator for RL6 Claims
Implemented & Configured RL6 Solutions Software

Medical:

HIPAA compliance
Patient Scheduling
Creating filing/editing patient charts
Implemented EHR using Kareo & Practice Fusion
Familiar with Physicians Current Procedural Terminology (CPT) & diagnoses codes

AP/AR & Payroll:


Accounts payable & receivable
Reconciling bank statements
Billing & Collections
Payroll and Payroll Taxes in Utah & California

Employment:

University of Utah Risk Management Application System Analyst I


Dr. Monica Polk- Office Manager

Salt Lake City, UT 2013 Present


Draper, UT 2011-Present

Highland Ridge Hospital Receptionist II

Midvale, UT 2009-2011

Business References:
Mary Ellen Zeiger

Owner Medexpres

801-987-0633

Rebecca Brown

Owner Browns Daycare

707-485-2401

Tamara Drake
7884

Previous Supervisor at Mendocino County

707-472-

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