Case 3

PROSPECTIVE STUDENT VISITS

TO THE DARDEN SCHOOL :
PROCESS IMPROVEMENT (A)
John Veith & Prof. Robert D. Landel

Presented By:
Group 5
Nidhin Thomas Mathew (14PGP026)
Ratish Kumar Mishra (14PGP037)
Somal Kant (14PGP043)
Suryakant (14PGP048)

INTRODUCTION
600 prospective students visited in
session 2011-12.
Prospective students view on visit to
DARDEN SCHOOL

Administrations View regarding

the Visit

Process Flow Chart

(c) Name tags
(c) Contact
information
(c) Printed case

Begin 9:30am
Student arrive
at Darden
Office

Reduce
Wait
time

9:30am(1-2 min)
Registration; case
and name tag
distributed9
Information regarding
events of day sign-up
for tour/lunch as
desired
(C) SY tour guides
(C) Tour
transcript/training

End 2:30pm
Prospective
student
departs from
Darden

2:00pm2:30pm
Tour of Darden
grounds
View of facilities feel
for student life

(c) coffee/materials
(N) Student
attendance
(N) FY host quality

Wait
~15
min

Provide
enough
time to
read case

9:45am-10:00am
First coffee
gathering in
PepsiCo forum;
walk to class

(N) PS case
preparation
(C) Appropriate
class
(N) Faculty
engagement

10:00am11:30am
Attend class

Experience Darden
Feel for case method
tradition sense of
in action
informal interactions Control
among student body
over
(N) Questions for
hosts
(C) Screened SY
hosts
(C)1:30pmFood/table 2:00pm
reservation
Lunch at Abbott

Center with SY
host; informal
Q&A
Questions answered
pleasant dining
experience

process
suffers
here

Wait
~2
hrs

Tour/Lun
ch

SIPOC Diagram

Value Stream Map

Current Process

Value stream
before

Issues/Waste Time
Relocation is infeasible hence Mobile
Transportation : Events located at disparate locations
app can help in guidance
Inventory :Students
Students builds
can beupgiven
at admission
approximate
office at
time
arrival
to reach
and
before
Admission
lunch
office
Helps in acquainting with Student host who
Motion : Rapport creation with seniors to ease understanding
guides him to class
Waiting : At admission
Waiting
office
timeduring
can be
registration
utilized for
andproductive
before lunch
hoursactivities
We can give them soft copy case
Overproduction : Occasionally too many cases printed
summary (1 page)
Over Processing : If expanded to high school students need to focus
Segment student based on their needs
to a more educational aim
Defects : Quality of class
Proper
attended
training
and of
tour
host

Suggestions/Improvements

Feedbac
k

Value Stream Map

Improved Process

value stream
mapping after

Thank You