Michael G. K.

TeNgaio
Salt Lake City Utah 84116
801.922.0640

michael.tengaio@ihg.com

Career Qualifications
Results and goal-oriented professional who had 9 years of providing excellent customer service and leadership,
is seeking to move up to a management role at IHG. Has an extremely positive attitude and is exceling in his
current role in Guest Relations. He successfully creates an enjoyable environment where those who work with
him excel in their roles. Shows genuine interest in others achievements and inspires those around him to do
their very best by being a great example and by living the IHG Leadership Competencies.

Skills
Strong Work Ethic and Detail-Oriented
Dependable and Keeps Commitments
Effectively Plans, Organizes, and Prioritize
Daily Tasks
Lives IHG Leadership Competencies

Extremely Confident and Ability To

Strengthen The Confidence Of Others

Motivates Other To Perform At Their Best

Effective Communication With Customers
and Coworkers
Ability To Present Training Presentations

Competent with Microsoft Word, Excel,

PowerPoint and Google Docs, Sheets,
Slides, and Sites
Fluent in English, Portuguese, and Spanish

Employment History, Past, and Current IHG Roles

Customer Care/Guest Relations

Reservations Sales Rep.
Team Manager
Grounds Maintenance
Customer Service Rep.

InterContinental Hotels Group

InterContinental Hotels Group
Gandolfo's New York Deli
LDS Church
Teleperformance

3 months and current role

7 months
8+ Years
4 years
1 Year

Education

Business and Hospitality Management, Utah Valley University, Current Student

Pleasant Grove High School, Diploma 2008

Achievements

Participation and Completion of IHG Tra.De Program, Leading Others

Started as a Cashier for Gandolfo's and was promoted to Shift Manager

References
Available upon request