4901 N. Kickapoo St.

Shawnee, Kansas 72304

June 24, 2014
Mrs. Rhonda Brister
500 W. University Blvd.
Shawnee, Kansas 72304
Dear Mrs. Brister:
Thank you for your continued interest in Dillards products. We value your business and
membership as a Dillards cardholder. At Dillards we strive to provide superior customer service
and dedication to our customers. In order to provide such service, Dillards must adhere to a set
of policies for its cardholders to ensure the fair treatment of all Dillards customers.
Dillards cardholder policy states that if a members account is past due for more than 90 days,
we are unfortunately unable to process any additional orders on the account until the balance is
paid in full.
We have received your order of $115.90 for assorted Dillards gourmet cookware. Regrettably,
because your account has an outstanding balance of $285.50 that has been past due for more than
90 days, we cannot process your order at this time.
Because of our companys continued commitment to provide equal service to all members we
must follow company policy. We invite you to pay the overdue card balance of $285.50 and we
can then process your new order of $115.90.
What is the reason for this late payment? We would like to assist you. If you feel like you have
received this charge in error or would like to receive details on these past charges, please feel
free to contact our customer service line at (800) 989-4477. We look forward to assisting you
further.
Sincerely,

Rachel Allen
Customer Service Manager