Marissa Nedved

360 National Hwy, Lavale, MD 21502

(240)-727-8262
mknedved0@gmail.com

QUALIFICATIONS SUMMARY

4 years editing and feature writing experience

Proven event planning skills, including several promotional events
Well-versed in social media marketing (Facebook, Twitter, Instagram,
LinkedIn)
Design knowledge (Photoshop, InDesign)
Excellent customer service skills

PROFESSIONAL EXPERIENCE
IBM Rocket Center, WV
Resource & Capacity Management Administrative Specialist | January 2015 Present
Provide a wide range of administrative services for the client which
includes IBM executives and managers
Prepare and present daily Excel reports on business's supply and
demand
Met tight and demanding deadlines
Worked collaboratively on a team to provide efficient administrative
duties
Provided client satisfaction
Assists staffing professionals and resource managers in various process,
administrative and data management tasks

Atlantic Broadband Cumberland, MD

Customer Care Representative | March 2014 November 2014

Recognized opportunities to upsell and sold additional services
Exceeded weekly sales quotas
Resolved customer complaints with technical troubleshooting and
research
Maintained customer confidence with a thorough knowledge of company
products

The Bottom Line newspaper Frostburg, MD

Managing Editor | August 2009 May 2013

Achieved a surplus through ad sales after an inherited 3-year deficit
Increased reach of publication with new promotions
Represented company in community and established relationships with
businesses
Managed a staff of 30 employees, including recruiting and hiring
Edited 30+ articles according to AP style standards by weekly deadlines

Greyeyes Consulting, LLC. Event Planning Cumberland, MD

Administrative Assistant (summer internship) | May 2012 September 2012

Worked on a team to plan an annual symposium held in Washington D.C.
Maintained company website and social media
Performed clerical work, including client phone calls and preparing client
reports

McClarran and Williams, Inc. Cumberland, MD

Media Management Intern (summer) | June 2011 August 2011

Aided in creation of advertising campaign to attract tourism to area
Produced press releases as a ghostwriter
Researched historical and industry data for marketing collateral

EDUCATION
Frostburg State University Frostburg, MD
Bachelors of Science, Magna Cum Laude | August 2009 May 2013

Major: Mass Communication | Minors: Marketing and Public Relations