CHALLENGES IN NEW

JOINERS AND REFERENCE

CHECK PROCESS @ NORTH
AND EAST REGION
By:
Sumandeep Kaur

INTRODUCTION TO THE TOPIC

HR OPERATIONS

New joinees documentation

Reference Check Process
Transfers and Updations
PPR Confirmations
Exit and Relieving letter

BANKING IN INDIA

Banking in India originated in the last

decades of the 18th century.
The first banks were THE GENERAL BANK OF
INDIA, which started in 1786, and BANK OF
HINDUSTAN, both of which are now defunct.
The oldest bank in existence in India is the
STATE BANK OF INDIA, which originated in the
BANK OF CALCUTTA in June 1806.
The first fully Indian owned bank was the
ALLAHABAD BANK, established in 1865.

COMPANY PROFILE
HDFC BANK

Housing Development Finance Corporation

Founded in 1977 by Hasmukh bhai Parakh
HDFC Bank was incorporated in August
1994
Among the first in new generation
commercial banks
Registered office in Mumbai, India
Promoted by HDFC, the parent company
IPO in India in 1995
Listed in NSE, BSE, NYSE(ADR)

PROFILE OF HDFC BANK

Type Public
Founded 1994
Headquarters HDFC Bank Ltd.,
Mumbai, India
Industry Banking, Insurance, Capital
Markets and allied industries
Products
Loans, Credit Cards, Savings,
Investment vehicles, Insurance etc.
Net revenueRs.2,509.6 crores
Net income Rs. 4,634.3 crores
Website www.hdfcbank.com

OBJECTIVES OF THE STUDY

To analyze the methodology and

discrepancies in Reference Check Process.
To find out the more preferable method for
reference check process.
To analyze the procedure of new joiners
process at HDFC Bank and find out
discrepancies.
To calculate the days in completion of whole
process.

RESEARCH METHODOLOGY
Research Design: Descriptive Research
Sampling design:
Universe: Universe refers to the total units in
the field of inquiry. Universe of the study was
employee of HDFC Bank.
Sampling Unit: Sampling unit of this study was
new joiners of HDFC in North and East Region
Sampling techniques: Convenient judgment
sampling has been used to save time and to
meet the Objectives.

LIMITATIONS OF THE STUDY

Lack of time and resources.

Limited interaction with new employees.
Telephonic communication was not
adequate.
Time constraints were there.

SWOT ANALYSIS OF HDFC BANK

Strengths :
Right strategy for the
right products.
Superior customer
service vs. competitors.
Great Brand Image.
Products have required
accreditation.
High degree of
customer satisfaction.
Good place to work

Weakness :
Some gaps in range
for certain sectors.
Customer service
staff needs
training.
Processes and
systems, etc
Management cover
insufficient.

SWOT ANALYSIS OF HDFC BANK

(CONT.)

Opportunities :

Profit

margins will be

good.
Could extend to overseas
broadly.
New specialist
applications.
Could seek better
customer deals.
Fast-track career
development
opportunities on an
industry-wide basis.

Threats :

Legislation

could impact.
Great risk involved
Very high competition
prevailing in the industry.
Vulnerable to reactive
attack by major
competitors.
Lack of infrastructure in
rural areas could
constrain investment.

ANANYSIS OF THE STUDY

To find out the number of salary pending

cases @ North.
Number of Salary Pending Cases
(3 April to 7 June) @ North
700
610

600
500

610

610

438

400
300
168

200
100

0
Salary Processed

Salary Pending

NJ Exit

TO FIND OUT NUMBER OF SALARY PENDING CASES @

EAST.
Number of Salary Pending Cases @ East
250

226

226

226

200

150

100

50

0
Salary Processed

Salary Pending

NJ Exit

TO FIND OUT THE REASONS FOR DELAY IN DOCUMENT

COMPLETION PROCESS @ NORTH.

TO FIND OUT STATUS OF REFERENCE CHECK PROCESS.

Status of Reference Check Process
(3 April to 7 June)

13%
Closed Cases
Pending Cases

87%

TO FIND OUT MODE USED FOR REFERENCE CHECK.

Mode Used for Reference Check

48%

52%

Mail
Telephone

TO FIND OUT THE DAYS IN

COMPLETION OF WHOLE PROCESS.
Average days in Completion of Process
25
23
20

15

21

21

21

15

Cut Off
North
East

Number of Days
10

Reference Check Process

New Joinee Process

Process

FINDINGS OF THE STUDY

The percentage of salary pending cases in North

region was 28% and salary processed cases were
72%. In East region it was 44% and salary pending
cases were 54%.

The reasons behind delay in salary processing

were name mismatch in documents, delay in
receiving documents from upcountry locations,
delay in opening salary accounts of employee.
Other reasons were Date of Birth mismatch,
delay in receiving medical report of employees,
delay in receiving acceptance letter.

FINDINGS OF THE STUDY

(CONTD.)

The percentage of the status of reference check

process as on 7 June 2012 was; 87% cases were
closed and rest 13% were pending.
Telephonic method was used in 48% cases and
Email was used in rest 52% cases for receiving
revert from referees.
The average number of completion of whole
process was as follows:
New joinees process

North Region- 23 days

East Region- 21 days

Reference Check process

North Region- 15 days

REFERENCES

Websites:

Retrieved
Retrieved
Retrieved
Retrieved
Retrieved

on
on
on
on
on

Books:

www.hdfcbank.com/
welcometohr.com/
www.humanresourcesiq.com/
www.myreferences.com/
http://humanresource.net.in/

Human Resource Management by K. Aswathappa

Recruitment and selection: Hiring the People You Want by Eric
Garner
HDFC Brochure
HDFC Annual Report