Causes of conflict

Conflict of aims- different goals

Conflict of ideas- different interpretations

Conflict of attitudes - different opinions

Conflict of behavior- different behaviors are unacceptable

Preventing Conflict
Try to reduce conflict

Realize that communication is colored by personal experience, beliefs, fear,

prejudices

Try to be neutral

Plan the timing and place of the conversation

Realize that outside stress may add to confrontation

Eliminate/reduce external interruptions

Manage the language used

Neutral vs. loaded words

Reduce technical language

Allow for cultural differences in language

Words may have different meanings for different peopleask them to

elaborate
Aids to Communication
Listen Actively
Relax
Observe body language
Develop interest in others interests
Ask for clarification
Plan what you are going to say
Tailor words to person
Determine the best timing
Determine the best place
Why is the conversation necessary
WACem method
Whats bothering you?
A -What do you want to Ask the
person to do?
Check in to see if what youve asked
for can happen
1.6 million people die each year through violence

Estimated economic cost of $151 billion

Millions more affected as victims and witnesses

Physical and mental health

Education and employment

Relationships and social functioning

Cycles of violence

Preventing violence major priority

Public health approach

Intelligence-led

multi-agency

evidence-based

What works to prevent violence

Developing life skills
Abilities for adaptive and positive behaviour that enable individuals to deal effectively with the
demands and challenges of everyday life

Self-awareness (e.g. self-esteem)

Self-management (e.g. coping skills)

Social awareness (e.g. empathy)

Relationships (e.g. conflict management)

Decision making (e.g. critical thinking)

Interventions to develop life skills can:

Improve social and emotional competence

Improve school participation & performance

Increase prospects for employment

Addressing risk factors for violence:

Poor social competence

Low academic achievement and truancy