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Curso Elearning SOLMAN
Curso Elearning SOLMAN
This
Module
Introduction
to
SAP
Solution
Manager
This
module
defines
the
SAP
Solution
Manager
and
outlines
the
benefits
of
using
Solution
Manager
and
the
ASAP
methodology
tools
provided
to
aid
in
the
implementation,
operation,
and
continuous
improvement
of
SAP
solutions.
Business
Example
XYZ
Corp.
is
about
to
begin
a
large-scale
business
process
transformation
project
and
has
chosen
SAP
software
as
the
centerpiece.
This
project
has
been
named
"Project
Progress"
and
will
consist
of
multiple
SAP
components.
A
comprehensive,
full
life-cycle
tool
to
help
drive
and
manage
the
implementation
is
required.
SAP
Solution
Manager
will
be
used
for
this
purpose
during
the
implementation
and
eventual
hand-over
to
operations.
Module
Duration:
2
hours
Define
the
SAP
Solution
Manager
and
discuss
the
benefits
of
using
the
various
tools
offered
Discuss
the
benefits
of
using
SAP
Solution
Manager
Define
the
ASAP
methodology
and
the
phases
of
the
Implementation
Roadmap
Explain
the
features
and
benefits
of
using
SAP
Solution
Manager
for
implementation
Describe
the
role
SAP
Solution
Manager
plays
in
the
day-to-day
operations
and
support
of
SAP
solutions
Module
Objectives
SAP
Solution
Manager
Overview
AcceleratedSAP
(ASAP)
Methodology
SAP
Solution
Manager
as
Toolset
for
Implementation
SAP
Solution
Manager
as
Toolset
for
Operations
and
Continuous
Improvement
Module
Content
Consultants
Project
Managers
Project
Team
Leads
Project
Team
Members
IT
Service
Desk
Managers
IT
Service
Desk
Members
Target
Audience
2
About
This
Topic
It
is
important
to
have
a
clear
understanding
of
SAP
Solution
Manager
in
the
overall
context
of
an
SAP
solution
implementation.
This
topic
helps
define
the
purpose
and
benefits
of
using
Solution
Manager.
Business
Example
As
your
project
moves
into
the
planning
stage,
project
team
members
of
need
a
high-level
overview
of
the
SAP
Solution
Manager.
Since
the
project
will
include
multiple
solutions
consisting
of
potentially
complex
system
landscapes,
it
is
imperative
to
provide
consistent
and
persistent
documentation
of
the
existing
systems
and
the
planned
systems.
Understanding
the
benefits
of
a
central
repository
is
essential.
Estimated
time
to
complete
this
topic:
30
minutes
Objective(s)
Define
"SAP
Solution
Manager"
State
the
general
purpose
of
SAP
Solution
Manager
Identify
the
multiple
usage
scenarios
of
SAP
Solution
Manager
List
the
benefits
of
using
SAP
Solution
Manager
3
Solution
Manager
Definition
The
SAP
Solution
Manager
is
the
central
application
management
platform
that
customers
can
run
in
their
solution
landscape
to
help
them
efficiently
implement,
operate,
monitor,
and
support
their
SAP
solutions.
SAP
Solution
Manager
is
thus
used
for
both
Implementation
and
Operational
Functions.
The
SAP
Solution
Manager
provides
tools,
content,
and
a
gateway
to
SAP
that
helps
to:
Optimize
the
management
of
your
SAP
solution
Ensure
reliability
of
your
SAP
solution
5
Increasingly
Complex
Systems
In
the
last
few
years,
the
IT
world
of
SAP
customers
has
grown
much
more
complex.
Instead
of
one
single
SAP
R/3
system,
there
are
now
extensive
system
landscapes
distributed
over
the
entire
globe
involving
different
solutions.
Thus,
it
has
become
much
more
complicated
to
manage
all
of
the
components
of
the
various
solutions.
The
management
process
has
also
become
more
complicated
for
SAP
itself.
For
example,
over
the
last
several
years,
SAP
has
consolidated
separate
information
sources
and
services
into
the
SAP
Service
Marketplace
(service.sap.com).
By
having
a
solution
management
system
at
every
customer
site,
SAP
can
offer
a
virtually
seamless
link
from
customer
systems
to
the
service
marketplace,
helping
to
reduce
the
time
for
support,
notes
access,
and
so
on.
Benefits
of
SAP
Solution
Manager:
1
11
Benefits
of
SAP
Solution
Manager
More
reliable
IT
solutions
Minimize
risk
during
implementation
Avoid
inconsistencies
Resolve
issues
quickly
resulting
in
less
down
time
More
efficient
implementation
and
change
management
projects
Reduced
cost
of
implementation
and
continuous
improvement
Reduce
cost
of
process
design
technical
setup,
business
setup,
support
and
operations,
testing,
and
knowledge
transfer
Centralized
project
handling
blueprinting,
configuration,
and
testing
Reduces
the
costs
of
upgrades
or
continuous
improvement
projects.
12
Benefits
of
Solution
Manager:
2
More
Benefits
of
SAP
Solution
Manager
Faster
return
on
investment
(ROI)
Accelerates
implementation
and
continuous
improvement
Availability
of
implementation
road
maps,
best-practice
documents,
and
SAP
solution
management
services
speed
learning
and
accelerate
project
14
Summary
This
topic
provided
an
overview
of
SAP
Solution
Manager.
You
reviewed
the
uses
of
SAP
Solution
Manager,
such
as
allowing
customers
to
integrate
their
SAP
Solutions
and
manage
other
components,
including
the
SAP
Service
Desk.
You
also
learned
about
the
many
benefits
of
implementing
SAP
Solution
Manager,
such
as
faster
ROI
and
reduced
cost
of
operations.
Finally,
you
learned
that
SAP
Solution
Manager
is
a
separate
installed
Web
Application
Server
that
offers
a
complete
tool
set
to
manage
the
life
cycle
of
customer
solutions.
15
About
This
Topic
This
topic
provides
you
with
an
understanding
of
SAP's
standard
implementation
methodology.
Business
Example
Project
progress
managers
need
a
proven
and
repeatable
methodology
for
planning
and
executing
the
many
activities
involved.
A
thorough
understanding
of
this
methodology
is
required.
Estimated
time
to
complete
this
topic:
30
minutes
Objective(s)
State
the
purpose
of
AcceleratedSAP
(ASAP)
List
the
available
ASAP
roadmaps
List
the
five
phases
of
the
Implementation
Roadmap
and
identify
the
purpose
of
each
16
ASAP
Methodology
Defined
The
AcceleratedSAP
(ASAP)
methodology
is
a
proven,
repeatable,
and
successful
approach
to
implement
SAP
solutions
across
multiple
industries
and
customer
environments.
This
methodology
evolved
from
a
time
in
the
mid-1990s
when
SAP
realized
that
customers
needed
a
better
approach
to
SAP
R/3
implementations.
ASAP
was
first
introduced
as
a
PC-based
tool
set
called
ValueSAP,
which
eventually
included
the
Implementation,
Global,
and
Upgrade
roadmaps.
The
ASAP
methodology
is
now
fully
integrated
into
SAP
Solution
Manager
and
AcceleratedSAP
roadmaps
provide
content,
tools,
and
expertise
from
thousands
of
successful
implementations.
SAP
is
continually
improving
these
roadmaps
with
enriched
content
based
on
experience
gained
in
implementing
solutions.
17
18
Standard
ASAP
Roadmaps
ASAP
roadmaps
outline
the
activities
involved
in
implementing,
upgrading,
or
enhancing
SAP
solutions.
These
roadmaps
are
enriched
with
set
of
deliverables,
accelerators,
role
descriptions,
and
additional
guides.
The
five
standard
roadmaps
are
listed
below.
To
learn
more
about
the
functions
of
each,
move
your
pointer
over
the
name
of
the
item
you
want
to
learn
more
about.
Implementation
Roadmap
for
SAP
Solutions
provides
the
methodological
framework
for
the
project
team
to
leverage
in
the
implementation
of
a
SAP
solution.
It
covers,
among
other
things,
the
necessary
project
management,
requirements
gathering,
design,
configuration
of
business
processes,
technical
implementation,
test
procedures,
training
and
organization
change
management.
Implementation
Roadmap
The
Solution
Management
Roadmap
provides
a
methodology
for
the
implementation
of
the
technical
infrastructure
and
its
operation.
The
Solution
Management
Roadmap
complements
the
Implementation
Roadmap.
Solution
Management
Roadmap
The
Global
Template
Roadmap
describes
how
to
organize
and
run
a
project
in
which
a
corporate
template
is
developed.
The
Global
Template
Roadmap
is
geared
toward
more
complex
implementation
or
harmonization
projects,
typically
involving
more
than
one
kind
of
SAP
solution
and
a
variety
of
sites,
possibly
in
different
countries.
The
corporate
template
is
rolled
out
to
other
sites
in
a
follow-up
project.
Global
Template
Roadmap
The
Upgrade
Roadmap
is
designed
to
help
you
carry
out
the
customizing
activities
required
for
an
upgrade.
These
customizing
activities
are
essential
if
you
want
to
continue
to
use
the
same
functions
in
your
business
application
components
after
an
upgrade.
Upgrade
Roadmap
The
Enterprise
Portal
and
Exchange
Infrastructure
roadmaps
are
simply
variations
of
the
Implementation
Roadmap.
Other
Roadmaps
19
20
21
22
Summary
In
this
topic,
you
reviewed
the
basics
of
the
ASAP
methodology.
You
learned
that
the
ASAP
methodology
is
fully
integrated
into
SAP
Solution
Manager,
and
Accelerated
SAP
roadmaps
provide
content,
tools,
and
expertise
from
thousands
of
successful
implementations.
You
also
learned
that
there
are
several
roadmaps
available
to
the
customer,
the
most
popular
being
the
Implementation
Roadmap.
Finally,
you
learned
that
the
Implementation
Roadmap
has
five
phases:
Project
Preparation,
Business
Blueprint,
Realization,
Final
Preparation,
and
Go
Live
&
Support.
23
About
This
Topic
This
topic
introduces
you
to
the
use
of
SAP
Solution
Manager
as
a
tool
for
implementation
of
SAP
solutions.
Business
Example
Project
progress
managers
are
responsible
for
several
areas
of
an
implementation
project,
from
requirements
gathering
and
definition
to
configuration
and
testing.
Coordination
of
these
activities
demands
one
toolset.
SAP
Solution
Manager
supports
you
through
each
phase
of
your
project,
from
planning
to
testing
and
hand-over
to
operations.
Estimated
time
to
complete
this
topic:
30
minutes
Objective(s)
Identify
project
management
features
of
the
SAP
Solution
Manager
List
the
various
elements
of
the
Implementation
Roadmap
Identify
the
features
of
the
Business
Blueprint
transaction
in
an
SAP
Solution
Manager
system
List
the
most
commonly
used
components
within
the
Configuration
transaction
of
the
SAP
Solution
Manager
24
Project
Management
in
SAP
Solution
Manager
The
ASAP
Implementation
Roadmap
provides
a
work
breakdown
structure
that
can
be
used
to
plan
and
track
the
underlying
activities
and
tasks
of
the
implementation;
however,
it
is
not
meant
to
be
characterized
as
a
project
management
tool.
In
fact,
there
are
links
to
Microsoft
Project
from
the
roadmap,
allowing
a
project
manager
to
download
the
entire
structure
into
an
MS
Project
plan.
Each
phase
of
the
roadmap
provides
a
list
of
general
project
management
activities,
such
as
project
team
status,
scope
management,
training
plan
management,
and
so
on.
25
Video
roadmap_pag25
26
Video
roadmap_pag26
27
Elements
of
the
Implementation
Roadmap
The
main
elements
of
the
Implementation
Roadmap
are:
Roadmap
structure
Viewing/text
area
Attachments
area
The
roadmap
structure
gives
the
project
team
a
list
of
what
to
do
and
when
to
do
it.
This
appears
on
the
left-side
of
the
screen
displayed.
The
roadmap
structure
can
be
filtered
by
roles
so
that
each
team
member
can
focus
only
on
those
items
requiring
their
attention.
The
viewing/text
area,
on
the
upper
right-side
of
the
screen,
displays
procedural
guides,
prerequisite
information,
and
deliverables
of
the
highlighted
structure
items
on
the
left-side
of
the
screen.
The
attachments
area
on
the
lower
right-side
of
the
screen
displays
various
items,
such
as
accelerators,
issues,
and
supplemental
documentation.
In
this
area
you
can
also
carry-out
various
tasks,
such
as
assigning
project
team
members
and
tracking
the
status
of
the
highlighted
item
in
the
roadmap
structure.
28
Video
roadmap_pag28
30
Features
of
the
Business
Blueprint
There
are
several
features
of
a
Business
Blueprint
transaction.
We
will
focus
on
the
following
features:
Blueprint
structure
Business
scenarios
Business
process
groups
Associated
items
Blueprint
document
Each
feature
has
a
direct
impact
on
the
other.
Let's
take
a
closer
look
at
these
features
and
how
they
relate.
31
Business
Blueprint
Features
The
Business
Blueprint
structure
is
displayed
on
the
left
side
of
the
screen.
This
structure
is
developed
through
the
business
process
workshops;
all
requirements
gathered
are
recorded
and
associated
with
a
structure
item.
The
content
used
to
establish
the
structure
is
found
in
the
Central
repository
for
components
of
SAP
Solution
Manager
solutions.
These
components
can
be:
Structure
elements:
organizational
units,
master
data,
processes
and
process
steps
Assignments
to
structure
elements
such
as
transactions
or
IMG
activities
Business
Process
Repository
(BPR).
The
business
structure
displayed
on
this
screen
is
based
on
a
business
scenario.
The
business
scenarios
are
first
defined,
and
then
supporting
business
process
groups
are
chosen
from
the
BPR
based
on
those
scenarios.
These
decisions
are
based
upon
the
activities
outlined
in
the
Business
Blueprint
phase
of
the
Implementation
Roadmap,
where
workshops
are
organized
with
the
purpose
of
defining
the
business
process
needs
of
the
project.
On
the
right
side
of
the
screen,
associated
items
are
available
to
support
the
line
items
in
the
structure
on
the
left.
Additional
features
such
as
project
documentation,
transaction
assignments,
and
graphical
flow
of
processes
are
also
available.
Once
the
blueprint
structure
is
finalized,
the
blueprint
document
can
be
generated
and
becomes
the
"master
plan"
for
the
realization
phase
of
the
project.
32
Video
bblueprint_pag32
33
Practica
pag
32
37
Components
of
the
Configuration
Transaction
The
purpose
of
the
Configuration
transaction
is
to
use
the
Business
Blueprint
structure
to
configure
IMG
objects
in
your
development
system.
Here
is
a
list
of
the
most
commonly
used
components
available
in
the
Configuration
transaction:
Project
documentation
Transaction
assignments
Configuration
of
IMG
objects
Development
items
Test
cases
Graphics
Training
materials
35
Functions
of
Configuration
Using
the
blueprint
document
generated
in
the
Business
Blueprint
phase,
the
project
team
will
go
into
the
Configuration
transaction
in
the
SAP
Solution
Manager
to
customize
the
attached
development
system.
Customization
is
the
configuration
of
the
A
tool
for
configuring
the
SAP
system
to
meet
customer
requirements.
The
Implementation
Guide
(IMG)
explains
all
the
steps
in
the
implementation
process,
tells
you
the
SAP
standard
(factory)
Customizing
settings,
and
describes
the
system
configuration
activities.
The
hierarchical
structure
of
the
IMG
is
based
on
the
application
component
hierarchy
and
lists
all
the
documentation
that
is
relevant
to
implementing
the
SAP
system.
The
main
section
is
IMG
Customizing
activities,
where
the
relevant
system
settings
are
made.
You
can
also
document
projects
in
the
IMG
such
as:
The
SAP
Reference
IMG
The
Enterprise
IMG
The
Project
IMG
Implementation
Guide
(IMG)
objects
in
the
target
system.
The
blueprint
structure
is
replicated
in
the
configuration
screen.
The
associated
items
on
the
right
side
of
the
screen
provide
a
place
for
documentation,
administration,
tracking,
IMG
objects
to
be
configured,
test
cases,
and
team
members
assigned.
36
39
Configuration
Testing
Features:
2
This
figure
shows
the
components
of
the
testing
workflow,
from
the
building
of
test
plan
to
the
execution
of
the
test
cases
within
the
plan
to
the
analysis
of
results.
The
benefits
of
the
testing
features
include:
Reduced
time
for
test
preparation
and
execution
Single
point
of
access
to
complete
system
landscape
Central
storage
of
testing
material
and
test
results
Re-use
of
existing
testing
material
40
Video
conf
caract_pag40
41
Practica
42
Summary
This
topic
focused
on
the
various
tool
sets
available
in
SAP
Solution
Manager.
You
reviewed
the
major
project
management
features
such
as
links
to
Microsoft
Project
and
a
work
breakdown
structure.
You
also
learned
about
features
of
the
Implementation
Roadmap,
such
as
the
roadmap
structure
and
the
accelerators
area.
Finally,
you
reviewed
the
major
features
of
both
the
Blueprint
and
Configuration
transactions.
43
About
This
Topic
The
operations
section
of
the
SAP
Solution
Manager
is
the
point
of
access
to
SAP
support
services,
including
remote
services,
on-site
services,
self-services,
and
best
practices
documents.
Based
on
your
solution
configuration,
recommendations
for
these
services
are
triggered
dynamically.
The
SAP
Solution
Manager
is
the
delivery
platform
for
services
delivered
as
part
of
your
maintenance
agreement
with
SAP.
This
topic
will
introduce
you
to
the
functions
available
through
Solution
Manager
that
can
help
manage,
support,
and
optimize
the
productive
environment.
Features
such
as
solution
monitoring,
Service
Desk,
and
Component
of
SAP
Solution
Manager
used
to
manage
SAP
Solution
Manager
projects
(maintenance,
implementation,
template,
and
upgrade)
from
top
to
bottom:
starting
with
change
management
and
project
planning,
through
resource
management
and
cost
control,
to
physical
transports
of
changes
from
the
development
environment
into
the
productive
environment.
Change
Request
Management
are
defined.
Business
Example
Project
progress
has
successfully
reached
the
Go
Live
stage
of
the
implementation,
and
hand-over
to
the
operations
staff
is
forthcoming.
IT
managers
require
a
single,
comprehensive
tool
to
help
them
effectively
implement
and
manage
solutions
within
multiple
system
landscapes.
Estimated
time
to
complete
this
topic:
30
minutes
Objective(s)
Describe
the
concept
of
Solution
Monitoring
using
the
SAP
Solution
Manager
Explain
the
capability
of
the
service
desk
features
in
SAP
Solution
Manager
Describe
some
advanced
features
of
the
SAP
Solution
Manager
44
SAP
Solution
Manager
During
Productive
Operations
Customer's
"central
system"
Customer's
Help
Desk
Customer's
link
to
SAP
Services
and
Support
Once
we
have
a
live
production
system,
Solution
Manager
takes
on
the
role
of
a
central
system
that
integrates
tools
such
as
system
monitoring,
business
process
monitoring
and
the
help
desk.
Solution
Manager
is
a
powerful
tool
because
it
is
your
gateway
to
SAP
Support.
Based
on
your
solution
configuration,
Solution
Manager
automatically
triggers
recommendations
for
services
such
as
remote
consulting,
self-services,
and
best
practice
documents.
We'll
examine
these
features
in
more
detail.
45
Solution
Monitoring
The
continually
increasing
number
of
IT
solutions
and
components
is
a
growing
challenge
for
the
administration
team
in
a
computer
center.
The
number
of
components
has
increased
from
what
was
required
with
SAP
R/3
(including
SAP
instances,
database,
hardware,
and
operating
system)
to
include
an
ever-growing
range
of
technologies.
As
a
result
of
this
development,
computer
center
managers
demand
a
monitoring
method
that
is
centralized
(with
all
information
in
one
tool),
yet
can
be
extended
to
cover
new
components.
Instead
of
classic
system
monitoring
of
individual
system
components,
we
now
talk
about
Solution
Monitoring,
where
entire
business
processes
can
be
monitored
as
a
whole
across
multiple
components.
This
concept
is
realized
through
the
following
three
monitoring
sections
within
the
SAP
Solution
Manager:
1.Real-time
monitoring
with
a
focus
on
the
graphical
display
of
business
processes
based
on
the
Computing
Center
Management
System
(CCMS)
Business
Process
Monitoring
2.Administration
and
real-time
monitoring
based
on
the
Computing
Center
Management
System
(CCMS)
System
Monitoring:
Central
System
3.Continuous
monitoring
based
on
SAP
EarlyWatch
Alert
Service
Level
Management
46
Monitoring
Recommendations
Use
Service
Level
Management
in
the
SAP
Solution
Manager
to
lay
the
foundation
for
setting
up
the
correct
procedures
for
monitoring
of
your
SAP
solution.
The
recommended
technique
is
to
define
an
explicit
monitoring
concept
for
central
system
monitoring
using
the
Computing
Center
Management
System
(CCMS)
in
conjunction
with
the
SAP
Solution
Manager.
This
form
of
system
monitoring,
that
starts
with
monitoring
all
business-process-relevant
system
components,
is
known
as
the
inside-out
approach.
The
complementary
outside-in
approach
involves
using
tools
48
49
50
Service
Desk
Features
Now
that
we
have
talked
about
some
of
the
features
of
solution
monitoring,
we
will
look
at
another
component
of
the
SAP
Solution
Manager:
Service
Desk.
The
service
desk
offers
a
complete
infrastructure
for
organizing
and
operating
a
solution-wide
support
organization
at
your
site.
Features
include:
End
users
can
create
messages
that
automatically
collect
system
and
context
data.
An
interface
for
third-party
messaging
tools
is
also
included.
Message
handling
process
Allows
customer
to
build
a
history
database
for
future
troubleshooting
Customer
solution
database
Integrated
notes
search
from
the
SAP
Service
Marketplace,
as
well
as
the
ability
to
implement
the
notes
via
the
SAP
Note
Assistant
Managing
SAP
Notes
Provides
all
functionality
to
centrally
analyze
and
monitor
a
complete
SAP
solution
Solution
Manager
diagnostics
51
Service
Desk
Scenarios
52
53
57
End-to-End
Root
Cause
Analysis
and
Solution
Monitoring
with
SAP
Solution
Manager
58
Solution
Manager
Diagnostics
A
key
requirement
for
efficient
and
safe
support
of
IT
solutions
is
the
ability
to
perform
root
cause
analysis
with
speed
and
efficiency.
Solution
Manager
diagnostics
provides
all
functionality
to
centrally
analyze
and
monitor
a
complete
SAP
solution.
It
also
reduces
the
time
needed
to
train
a
support
consultant
in
root
cause
analysis.
59
60
Summary
This
topic
reviewed
the
Solution
Manager
functions
that
help
manage,
support,
and
optimize
the
productive
environment.
The
features
included
solution
monitoring
and
the
service
desk.
You
also
learned
about
advanced
features
of
solution
manager
such
as
Change
Request
Management
and
Solution
Manager
Diagnostics.
61
Module
Summary
This
product
provided
an
overview
of
SAP
Solution
Manager.
You
reviewed
the
uses
of
SAP
Solution
Manager,
such
as
allowing
customers
to
integrate
their
SAP
Solutions
and
manage
other
components,
including
the
SAP
Service
Desk.
You
also
learned
that
the
ASAP
methodology
is
fully
integrated
into
SAP
Solution
Manager,
and
Accelerated
SAP
roadmaps
provide
content,
tools,
and
expertise
from
thousands
of
successful
implementations.
You
learned
about
the
major
features
of
both
the
Blueprint
and
Configuration
transactions
and
how
you
can
use
these
features
to
develop
your
own
customized
structure.
Finally,
you
reviewed
the
features
included
in
solution
monitoring
and
the
service
desk
and
how
these
features
help
manage,
support,
and
optimize
the
productive
environment.