Professional Documents
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Call Back Information, Documents - Flow Waiting Time Pile of Documents
Call Back Information, Documents - Flow Waiting Time Pile of Documents
II.
III.
IV.
V.
VI.
VII.
VIII.
Information,
documents - flow
Call Back
No. of repetitions
Timelin
e
Waiting
Reworked caused by errors that have to be corrected
Overproducing (making too much unnecessary documents)
Inventory (e.g. lack of sufficient report)
Needless Motion of People
Over processing (unnecessary reports)
SEPCO
DEALER
Process
CUSTOMERS
Cycle times
Change over
Reliability
Error Rate
LEAD TIME
DATE:
SEPCO LEVEL
OBJECTIVE
V.S. Loop
OBJECTIVE &
MEASURABLE
GOAL
PROGRESS
CONDITIONS
EVALUATION
REMAINING
PROBLEMS
Financial
Objective
Sell Out
Sales Process
10%
Business
Objective
Operational
Excellence
RIS
Stock Level?
35%
LDU
Live Demo
Units
35%
ACCESSORIES
20%
Store
Operational
Excellence and
Maintenance
Quality of
Service
10%
Reports
Submission/Bu
siness Reviews
Compliance to
Display
Guidelines
Preventing Illegal
allocation of
sales
OOS (Out-of-stock)
Determine the level of
stock? If there is 1 stock, is
it enough?
Is Complete Lacking 1 or 2
Complete
Lacking 1 or 2 units
Lacking 3 units or
more
criteria?
Can SEPCO comply with
acceptable availability of
stocks?
Will accessories be
exclusively by distributed
by Samsung?
Should be
average of 3 or
last result
POS data?
Front liner
Certification
(Training)
100%
At Least 4 expert
frontlines