Professional Documents
Culture Documents
1.0 Introduction (1pp) PDF
1.0 Introduction (1pp) PDF
1.0 Introduction (1pp) PDF
Management
Some material have been adopted from OM sources such as Heizer & Render (2014);
Stevenson (2012), Russell & Taylor (2011)
Workforce
Inventory
Machines, equipment and building
Methods required for the conversion process
The actual conversion process (mfg. and service)
Operations Activities
Strategy
Output Planning
Capacity Planning
Facility Location
Facility Layout
Aggregate Planning
Inventory Management
Materials Requirements
Planning
Scheduling
Quality Control
Competitive Advantage
Competitive Advantage
Value Activities
Resources
Capabilities
Significant Events in OM
Competitive Priorities
Competing on Cost
Competing on Quality
High performance design
Consistent quality
Competing on Flexibility
Customization
Volume/product-mix Flexibility
Competing on Time
Fast delivery
On time delivery
Development speed
Dependability
High
Characteristic
Manufacturing Service
Output
Tangible
Intangible
Customer contact
Low
High
Uniformity of input
High
Low
Labor content
Low
High
Uniformity of output
High
Low
Measurement of productivity
Easy
Difficult
High
Low
Mgf
Long
High
Diverse
Delayed
Service
Short
Low
Local
Immediate
New Trends in OM
Past
Causes
Future
Local or
national focus
Reliable worldwide
communication and
transportation networks
Global focus
Batch/large
shipments
Just-in-time
performance
Low-bid
purchasing
Supply chain
partners,
collaboration,
alliances
New Trends in OM
Past
Causes
Future
Lengthy
product
development
Rapid product
development,
alliances,
collaborative
designs
Standardized
products
Mass
customization
with added
emphasis on
quality
Job
specialization
Changing socioculture
milieu; increasingly a
knowledge and information
society
Empowered
employees,
teams, and lean
production
Additional Trends
Worker involvement
Emphasis on supply chain management
Reengineering
Environment, Ethical, and Workforce Diversity
The Experience Economy (Pine & Gilmore, 1999)
Businesses must orchestrate memorable events for
their customers, they argue, and that memory itself
becomes the product - the "experience".
Ethics and
Social Responsibility
Challenges facing operations
managers:
Developing and producing safe, quality
products
Maintaining a clean environment
Providing a safe workplace
Honoring community commitments