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    Involvement of People

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    John Rajesh
    The document discusses the third quality management principle of involving people from ISO 9000. It states that people at all levels are essential to an organization and that their full involvement allows their abilities to benefit the organization. Key benefits include motivated employees, innovation, accountability, and a willingness to participate in continual improvement. Applying this principle typically leads to people understanding their role and constraints, accepting responsibility, and actively seeking to enhance their skills and share knowledge.

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    Involvement of People

    Uploaded by

    John Rajesh
    7 views1 page
    The document discusses the third quality management principle of involving people from ISO 9000. It states that people at all levels are essential to an organization and that their full involvement allows their abilities to benefit the organization. Key benefits include motivated employees, innovation, accountability, and a willingness to participate in continual improvement. Applying this principle typically leads to people understanding their role and constraints, accepting responsibility, and actively seeking to enhance their skills and share knowledge.

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    The document discusses the third quality management principle of involving people from ISO 9000. It states that people at all levels are essential to an organization and that their full involvement allows their abilities to benefit the organization. Key benefits include motivated employees, innovation, accountability, and a willingness to participate in continual improvement. Applying this principle typically leads to people understanding their role and constraints, accepting responsibility, and actively seeking to enhance their skills and share knowledge.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pdf or txt
    7 views1 page

    Involvement of People

    Uploaded by

    John Rajesh
    The document discusses the third quality management principle of involving people from ISO 9000. It states that people at all levels are essential to an organization and that their full involvement allows their abilities to benefit the organization. Key benefits include motivated employees, innovation, accountability, and a willingness to participate in continual improvement. Applying this principle typically leads to people understanding their role and constraints, accepting responsibility, and actively seeking to enhance their skills and share knowledge.

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    of 1

    ISO - ISO 9000 Quality management - Quality management principles

    Products

    ISO Standards

    Management and leadership standards

    Quality management principles

    Page 1 of 1

    ISO 9000 - Quality management

    3 Involvement of people

    Principle 3: Involvement of people


    People at all levels are the essence of an organization and their full involvement enables their abilities to be
    used for the organization's benefit.
    Key benefits:

    Motivated, committed and involved people within the organization.


    Innovation and creativity in furthering the organization's objectives.
    People being accountable for their own performance.
    People eager to participate in and contribute to continual improvement.

    Applying the principle of involvement of people typically leads to:

    People understanding the importance of their contribution and role in the organization.
    People identifying constraints to their performance.
    People accepting ownership of problems and their responsibility for solving them.
    People evaluating their performance against their personal goals and objectives.
    People actively seeking opportunities to enhance their competence, knowledge and experience.
    People freely sharing knowledge and experience.
    People openly discussing problems and issues.
    Principle 4: Process approach

    http://www.iso.org/iso/iso_catalogue/management_and_leadership_standards/quality_ma... 03/03/2012

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