EFFECTIVE ORAL

COMMUNICATION
Qualities of Effective Speaking
Qualities of Effective Listening

Qualities of Effective Speaking

When people discuss the qualities of an
effective speaker, the discussion frequently
centers around the various personality traits.
Patton and Giffin summarize Personality
traits related to interpersonal
communication

Communication related traits

Sociable versus aloof

Emotionally stable versus Emotionally unstable
Dominant versus Submissive
Conscientious versus Expedient
Venturesome versus Shy
Tender-minded versus tough-minded
Suspicious versus Trusting
Imaginative versus practical
Apprehensive versus Placid

Robert Bales System of

Classification in Face-To-Face
Communication

Positive Reactions
Attempted Answers
Questions
Negative Reactions

Positive Reactions
Shows solidarity, raises others status, gives
help, reward
Shows tension release, jokes,laughs, shows
satisfaction
Agrees, shows passive acceptance,
understands, concurs, complies

Attempted Answers
Gives suggestions, direction, implying
autonomy for other
Gives opinion, evaluation analysis;
expresses feeling, wish
Gives orientation, information; repeats,
clarifies, confirms

Questions
Asks for orientation, information,repetition,
confirmation
Asks for opinion, evaluation, analysis,
expression of feeling
Asks for suggestion, direction, possible
ways of action

Negative Reactions
Disagrees; shows passive rejection,
formality; withholds help
Shows tension, asks for help, withdraws
from field.
Shows antagonism, deflates others status,
defends or asserts self.

TRAITS AND QUALITIES ASSOCIATED WITH

EFFECTIVE ORAL COMMUNICATION

Self-confidence
Knowledge
Articulation
Pleasing voice quality
Sincerity
Emotional control
Fluency

Friendliness
Humility
Concern for listener
Responsiveness
Awareness
Humor
Forcefulness

TRAITS AND QUALITIES ASSOCIATED WITH

EFFECTIVE ORAL COMMUNICATION Contd

Reasoning
Sympathy
Open-mindedness
Trustworthiness
Personal Appearance
Honesty
Understanding

Sensitivity
Personal magnetism
Character
Spontaneity
Tact
Intelligence