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Therese Fox

14520 E. 53rd Ave. E-mail: t1231foxy@yahoo.com


Denver CO. 80239
(720) 240-7912 or (303) 371-9627

CUSTOMER SERVICE
Profile: Dedicated, customer-focused professional offering significant experience in self-
directed positions requiring effective support, receptionist, and customer service abilities.
Proven interpersonal, communications and multi-tasking skills. Adaptable team player
recognized for willingness to learn and teach newly acquired skills.

Summary of * Expertise in front office operations, Scheduling appointments, File


Qualifications management and storage.
* Performed administrative function including reports, expense reports,
Spreadsheet, correspondence.
* Possess technical proficiency in operating multilane phone systems,
Copiers, printers, fax machines, computers, and software including
Ms Office Suite, Louts notes, and WordPerfect, Outlook Express.

Experience Highlights:

The Timbers Hotel, Denver, CO 09/2006-07/2007


(Lead gust service)
Performed administrative and secretarial support functions for the Front desk, Managed all
mornings operations, Coordinated and managed multiple room disputes, and resolved
nightly issues.
Provided discrete customer service for busy hotel, and meetings. Room reservations and
maintain accurate, up-to-date continental client files.
Assisted with general accounting functions, provided telephone support, investigated and
resolved billing problems, trained new hires.

Kaiser Permanente, Aurora, CO 06/2001-07/2003


(Medical Receptionist)
Check-in & out patients, Schedule appointments in person & by phone.
Provide phone support for triage patients, filing, manage confidential correspondence,
Mail distribution, Floater for Medical deptments, and Auxiliary service

Skills:
* Customer Service & Relations * Telephone Reception * Word Processing & Typing
* Filing & Data Archiving * Computer operations * Office Equipment Operation

Education Overland High School, Aurora, CO (1995-1998)


& College Parks College, Aurora, CO (Course: Medical Assistant)
Colorado Works Program, Denver, CO , Adams County (2001-present)

Other jobs & references/info upon request

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