Document Related To Xiaomi

Contact us: 1800 208 9898 || cs@flipkart.
com
Tax Invoice # DEL20141200126976
WS Retail Services Pvt. Ltd., Warehouse Address: Khasra No. 435,Road No.# 04, Lal Dora Ext. Mahipalpur, Delhi, Delhi, India - 110037
Order ID: OD301497267276474500
Order Date: 09-12-2014
Invoice Date: 09-12-2014
VAT/TIN: 07810387105
Service tax #: AAACW8725FSD001
Billing Address
Naved Ansari
Plot No. D-31,32,Flat No. 108,Second
Floor, Nai Basti, Abul Fazal
Enclave,Okhla, Opposite Makki
Masjid.
New Delhi 110025 Delhi
Phone: 9891889233
Product
Title
Handsets
Redmi Note
FSN:
Price is inclusive of Promotional Discount of Rs -750.00,
MOBEFEPFWNHVZZ5G
5.00% VAT
WID: VD48660
1. [IMEI/Serial No:
Shipping Address
Naved Ansari
Plot No. D-31,32,Flat No. 108,Second
Floor, Nai Basti, Abul Fazal
Enclave,Okhla, Opposite Makki
Masjid.
New Delhi 110025 Delhi
Phone: 9891889233
Qty
Price
*Keep this invoice and

manufacturer box for
warranty purposes.
Tax
Total
7856.19
392.81
8249.00
7856.19
392.81
8249.00
865291022800568 ,
865291022800576 ]
Total
Grand Total
8249.00
This is a computer generated invoice. No signature required.
Returns Policy: At Flipkart we try to deliver perfectly each and every time. But in the off-chance that you need to return the item, please do so with the original Brand
box/price tag, original packing and invoice without which it will be really difficult for us to act on your request. Please help us in helping you. Terms and conditions apply.
The goods sold as part of this shipment are intended for end user consumption / retail sale and not for re-sale.
Regd. office: WS Retail Services Private Limited, Ozone Manay Tech Park, No 56/18, 'B' Block, 9th Floor, Garvebhavipalya, Hosur Road, Bangalore-560068, Karnataka, India.
PL: F6684384
T: 8
Pack: BX
S: S68557964
page 1 of 1
NavedAnsari<navedfansari@gmail.com>
Re:HavingprobleminRedMINote3G
1message
MiIndia<service.in@xiaomi.com>
ReplyTo:MiIndia<service.in@xiaomi.com>
To:navedfansari@gmail.com
7June2015at10:08
HiNavedAnsari,
Welcome&thankyouforwritingtoMIcustomersupport.
Inresponsetoyourmail,Wewouldliketoinformyouthatwehaveforwardedyourdetailstotherelevant
teamsoitwillbecollectedbythemfromtheyouraddresssowouldrequesttoyoukindlywaitforsometime.
Wevalueourassociationandhopeyourqueryisanswered.
Thanksandbestregards,
Priyesh
XiaomiIndiaCustomerServiceCenter
Website:www.mi.com/in
Facebook:https://www.facebook.com/MiIndiaOfficial
EMail:service.in@xiaomi.com
WebChatService:http://www.mi.com/in/service/online
Hotline:18001036286
OnSat,6Junat5:56PM,NavedAnsari<navedfansari@gmail.com>wrote:
Pleasefindtherequireddetails..AlreadyIhadgivendetailsinmailsentbyyoupointwise,
pleaseseebelomail.,unnecssarlyuarewatingmytimeaswellasyoursbyaskingdetails
againandagain
nameNavedFarooqAnsari
Contactno.9891889233
Alternateno.8287565701
AddressPlotNo.D31,32,SecondFloorFlatNo108,
NaiBasti,AbulFazalEnclave,Okhla
MakkiMasji,NewDelhi110025
Emailnavedfansari@gmail.com
Requestdate6June2015
ModelRedMINote(3G)
IMEIno.865291022800568,865291022800576
IssueAsmentionedinattachedservicecenterreportintrailingmail
CityDelhi
Preferredtimetodayby7.PM
On6Jun201515:54,"MiIndia"<service.in@xiaomi.com>wrote:
HiNavedAnsari,
Inresponsetoyourmail,Wewouldliketorequesttoyoukindlysendusthe
belowmentioneddetailsifwantstogetthepick&dropserviceasweinformed
youinpreviousmail.
Contactno.
Alternateno.
AddresswithPincode
Email
Requestdate
Model
IMEIno.
Issue
City
Preferredtime
Priyesh
Hotline:18001036286
OnSat,6Junat3:37PM,NavedAnsari
<navedfansari@gmail.com>wrote:
Mr.Priyesh,
Kindlygetpickedupmyhandsetaspertrailforrepairing,allthe
delaisrequirearfilledagainsteachline.
Pleaseletmeknowwhenthisexcesiecanbedone.Ifuhadany
pleasecontactundersigned
Regard
NavedAnsari
9891889233
On6Jun201510:07,"MiIndia"
<service.in@xiaomi.com>wrote:
>
>HiNavedAnsari,
>
>Welcome&thankyouforwritingtoMIcustomer
support.
>
>Inresponsetoyourmail,sorryforthe
inconveniencecausedtoyou.Asyouinformedus
thatservicecenterhadreturnedyourphonesofor
thatwewouldliketoinformyouthatwehave
startedonepickanddropserviceinwhichwewill
pickyourdevicefromtheyouraddresswithin4
hoursandwillreturnthesamewithintwoworking
days.Youjusthavetopay99.00+servicetaxto
availtheserviceandincaseifthereisaany
physicaldamagethenchargeswillbeapplicable
apartfromthat.Youneedtosendyourconsentand
thefollowingdetailstoavailtheservices.
>nameNavedFarooqAnsari
>Contactno.9891889233
>Alternateno.8287565701
>AddressPlotNo.D31,32,SecondFloor,Flat
No108
NaiBasti,AbulFazalEnclave,
Okhla
MakkiMasji,NewDelhi110025
>Emailnavedfansari@gmail.com
>Requestdate6June2015
>ModelRedMINote(3G)
>IMEIno.865291022800568,865291022800576
>IssueAsmentionedinattachedservicecenter
reportin
trailingmail
>CityDelhi
>Preferredtimetodayby7.PM
>
>Wevalueourassociationandhopeyourqueryis
answered.
>
>Thanksandbestregards,
>Priyesh
>
>XiaomiIndiaCustomerServiceCenter
>Website:www.mi.com/in
>Facebook:https://www.facebook.com/
MiIndiaOfficial
>EMail:service.in@xiaomi.com
>WebChatService:http://www.mi.com/in/service/
online
>Hotline:18001036286
>>
>>OnFri,5Junat1:02PM,NavedAnsari
>>DearSir,
>>Itisbettertogiveyourconfirmationfor
replacementofrequiredhardwaretoresolvethe
problemofmyhandsetasmysetisunderwarrant,
inreturnmailandcopyittothementionedservice
center..SothatIwillbeabletogetmyhandset
repairedwithoutfurtheranydelay.
>>
>>Regards
>>NavedAnsari.
>>>
>>>
>>>On5June2015at12:50,MiIndia
>>>>
>>>>HiNavedAnsari,
>>>>
>>>>Welcome&thankyouforwritingtoMI
customersupport.
>>>>
>>>>Inresponsetoyourmail,sorryforthe
inconveniencecausedtoyou.Wewouldliketo
informyouthatifyouarenotgettinganyproper
responsethenwouldrequesttoyoukindlyvisit
againtotheservicecenterandmakeacallfrom
theresothatwecantalktothem.
>>>>
>>>>Wevalueourassociationandhopeyour
queryisanswered.
>>>>
>>>>Thanksandbestregards,
>>>>Priyesh
>>>>
>>>>XiaomiIndiaCustomerServiceCenter
>>>>Website:www.mi.com/in
>>>>Facebook:https://www.facebook.com/
MiIndiaOfficial
>>>>EMail:service.in@xiaomi.com
>>>>WebChatService:
http://www.mi.com/in/service/online
>>>>Hotline:18001036286
>>>>>
>>>>>OnFri,5Junat12:12PM,NavedAnsari
>>>>>DearSir,
>>>>>Iamfacingprobleminsubjecthandsetand
visitedtoXiaomiauthorizedservicecenterat
LajpatNagar,NewDelhiandcametoknowthat
touchconnectorisbrokenfromPCB,Buttheydid
nottakecorrectiveactionandreturnthehandset
withoutrepairandsuggestedtocontactXiaomi
customercareaboutthis.
>>>>>TodayIhavecontactedXiaomicustomer
carevideticketno.247387andtalkedtoMr.
Devratregardingthisproblemandhetoldmeto
sendtheservicereporttothementionedEmailI.D.
andhansetwillberepaired.
>>>>>
>>>>>Kindlyfindtheattachedattachedservice
centerreportalongwithFlipkartinvoiceandtake
immediateactionandresolvetheissue.
>>>>>
>>>>>HopingforquickresponsefromXiaomi
>>>>>
>>>>>YourSincerely
>>>>>
>>>>>NavedFarooqAnsari
>>>>>Mob.09891889233
>>>
>>>
>247496
1message
10June2015at15:20
HiNavedAnsari,
Inresponsetoyourmail,sorryfortheinconveniencecausedtoyou.Wehaveescalatedyourissuetothe
concerneddepartmentforproperhandlingbutwecannotprovidetheexacttiming,wewillsurelygetbackto
youwhenwewillgettheproperupdateonyourissue.
Priyesh
Hotline:18001036286
OnWed,10Junat10:39AM,NavedAnsari<navedfansari@gmail.com>wrote:
Howmuchtimeitwilltake,?
On10June2015at10:15,MiIndia<service.in@xiaomi.com>wrote:
HiNavedAnsari,
Inresponsetoyourmail,Wehavethoroughlyreviewedyourcomplaintandfeel
thatweoweyouourdeepestapologiesfortheinconveniencecausedinthis
regard,butwewouldliketoinformyouthatwehaveescalatedyourissueto
theconcerneddepartmentforproperhandling,wewillsurelygetbacktoyou
whenwewillgettheproperupdateonyourissuetillthetimewewouldrequest
youtokeeppatienceforsometime.
Priyesh
Hotline:18001036286
OnWed,10Junat9:40AM,NavedAnsari
Mr.Priyesh,
MIhaddeputedM/sGadgetWoodforcollectionofmyhandsetfor
repairing.OnMonday(08/06/15)Ihadreceivedcallfrommention
servicecenterandtheyinformedmethatMotherboardneedsto
bechangeandIhadtopaythecostofMotherboard,since
touchscreenconnectorisbrokenfrommotherboardandservice
centerconsideredthisasphysicaldamageandwillberepaired
asoutofwarranty.
Iwouldliketoinformyouthatthereisnophysicaldamage,
neitheronthebodynoronscreen(ServiceReportalreadysendto
youon05/06/15fromTechnocare,LajpatNagar,NewDelhi)then
howbrokenconnectorcomesunderphysicaldamagesinceitis
notunderdirectcontacttotheuser.
SoIrequestyoutopleasegetchangedmotherboardofmy
handsetunderwarrantyasobservedbyM/sGadgetwoodby
today(10/06/15)otherwiseIhadnootheroptionthantoescalate
theissuetohigherauthority
Regards
NavedAnsari
On7June2015at10:08,MiIndia
HiNavedAnsari,
Welcome&thankyouforwritingtoMIcustomer
support.
Inresponsetoyourmail,Wewouldliketoinform
youthatwehaveforwardedyourdetailstothe
relevantteamsoitwillbecollectedbythemfrom
theyouraddresssowouldrequesttoyoukindly
waitforsometime.
Wevalueourassociationandhopeyourqueryis
answered.
Priyesh
Facebook:https://www.facebook.com/
MiIndiaOfficial
WebChatService:http://www.mi.com/in/service/
online
Hotline:18001036286
1message
13June2015at16:40
HiNavedAnsari,
ThankyouforwritingtoMIcustomersupport.
Wecanunderstandthelevelofdiscomfortyouarefacingandwedoapologizefortheinconveniencecaused
toyou.Wewouldliketoinformyouthatwehaveescalatedyourissuetotheconcerneddepartmentfor
properhandlingonurgentprioritybasis.Wewillsurelygetbacktoyouwhenwewillgettheproperupdateon
yourissue.Tillthetime,wewouldrequestyoutokeeppatienceforsomemoretime.
Nikita
Hotline:18001036286
OnSat,13Junat12:33PM,NavedAnsari<navedfansari@gmail.com>wrote:
Xiaomiserviceteam,
MysubjectsetwaslayingwithservicecentersinceoneweekbuttillInotnotreceivedany
positiveresponcefeomXiaomi.IfIdidnotreceivedconfirmationthatsetwillberepareunder
warrantytodaythenwillraisetheissuewithconsumercourt.
On11Jun201517:50,"MiIndia"<service.in@xiaomi.com>wrote:
HiNavedAnsari,
Inresponsetoyourmail,wehavethoroughlyreviewedyourcomplaintandfeel
thatweoweyouourdeepestapologiesfortheinconveniencecausedinthis
regard.Wewouldliketoinformyouthatwehaveescalatedyourissuetothe
concerneddepartmentforproperhandlingonhigherprioritybasis.Wewill
surelygetbacktoyouwhenwewillgettheproperupdateonyourissue.Till
thetime,wewouldrequestyoutokeeppatienceforsometime.
Nikita
Hotline:18001036286
OnThu,11Junat11:31AM,NavedAnsari
DearPriyesh,
Howmuchtimeurequiredtoresolvetheissue,Iamfacing
problemfromlastoneweekbutnothinghappenedtilldate,this
timeofcustomersupportweareexpectingfromXiaomi.Iwant
solutionbytoday.
On10June2015at15:20,MiIndia
HiNavedAnsari,
support.
Inresponsetoyourmail,sorryforthe
inconveniencecausedtoyou.Wehave
escalatedyourissuetotheconcerned
departmentforproperhandlingbutwecannot
providetheexacttiming,wewillsurelygetback
toyouwhenwewillgettheproperupdateonyour
issue.
answered.
Priyesh
MiIndiaOfficial
online
Hotline:18001036286
1message
19June2015at11:36
HiNavedAnsari,
Wecertainlyunderstandyourconcernandoffermysincereapologiesfortheinconveniencecaused.We
wouldliketoinformyouthatMIIndiaprovideoneyearofmanufacturingwarrantyfordeviceandsixmonths
foraccessories.However,Ifthereisanykindofphysicaldamage,internaldamageorliquiddamageinflicted
bytheuserwillnotbecoverunderwarranty.Wecan'tprovideservicesunderwarrantyforsuchdamages.We
wouldrequestyoutocoordinatewithservicecenter.
Nikita
Hotline:18001036286
OnThu,18Junat11:01AM,NavedAnsari<navedfansari@gmail.com>wrote:
whyyournotresponding
HiNavedAnsari,
Wecanunderstandthelevelofdiscomfortyouarefacingandwedoapologize
fortheinconveniencecausedtoyou.Wewouldliketoinformyouthatwehave
escalatedyourissuetotheconcerneddepartmentforproperhandlingonurgent
prioritybasis.Wewillsurelygetbacktoyouwhenwewillgettheproperupdate
onyourissue.Tillthetime,wewouldrequestyoutokeeppatienceforsome
moretime.
Nikita
Hotline:18001036286
OnSat,13Junat12:33PM,NavedAnsari
Xiaomiserviceteam,
Mysubjectsetwaslayingwithservicecentersinceoneweek
buttillInotnotreceivedanypositiveresponcefeomXiaomi.IfI
didnotreceivedconfirmationthatsetwillberepareunder
warrantytodaythenwillraisetheissuewithconsumercourt.
On11Jun201517:50,"MiIndia"
HiNavedAnsari,
support.
Inresponsetoyourmail,wehavethoroughly
reviewedyourcomplaintandfeelthatweowe
youourdeepestapologiesfortheinconvenience
causedinthisregard.Wewouldliketoinform
youthatwehaveescalatedyourissuetothe
concerneddepartmentforproperhandlingon
higherprioritybasis.Wewillsurelygetbackto
youwhenwewillgettheproperupdateonyour
issue.Tillthetime,wewouldrequestyouto
keeppatienceforsometime.
answered.
Nikita
MiIndiaOfficial
online
Hotline:18001036286
1message
12July2015at16:27
HiNavedAnsari,
Ihavereviewedyourcomplaintraisedandwouldliketoextendmyapologiesfortheinconveniencethismayhavecausedtoyou.Iunderstandtheurgencyofthe
issueandhenceIhaveescalatedthistotheconcernedteaminordertogetaresolutiononpriority.Weareheretoaddressyourconcernandtoensureaprompt
resolution.Wewilltakeownershipoftheproblemandwewillfollowupuntiltheproblemisresolved.
Wevalueourassociationandhopetoresolveyourcomplaintattheearliest.
Divya
Hotline:18001036286
OnThu,9Julat5:55PM,NavedAnsari<navedfansari@gmail.com>wrote:
HowmanydaysIhadtowaitformymobile,MIhasnointentiontoresolvetheissueandmentallyharassingtheuser.
HiNavedAnsari,
Weunderstandtheconcernandtheinconveniencecausedtoyouandweapologizeforthesame.Iwouldliketoinformyouthatour
teamisstillworkinguponyourissueanditwouldtakesometime.Wewouldnotbeabletoprovideyouanexacttimeordate.We
wouldrequestyoutohavesomepatience.Wewillsurelygetbacktoyouwitharevertassoonaspossible.
Divya
Hotline:18001036286
OnMon,29Junat9:10AM,NavedAnsari<navedfansari@gmail.com>wrote:
HowmuchtimeXiaomiwilltaketoresolve.
HiNavedAnsari,
Wecanunderstandthelevelofdiscomfortyouarefacingandwedoapologizefortheinconvenience
causedtoyou.
Wewouldliketoinformyouthatwehaveescalatedyourissuetotheconcerneddepartmentforproper
handling.Wewillsurelygetbacktoyouwhenwewillgettheproperupdateonyourissue.Tillthe
time,wewouldrequestyoutokeeppatienceforsometime.
Wevalueourassociationandhopetoresolveyourcomplaintattheearliest.
Nikita
Hotline:18001036286

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Tax Invoice # DEL20141200126976

Price is inclusive of Promotional Discount of Rs -750.00,

*Keep this invoice and

This is a computer generated invoice. No signature required.

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