Professional Documents
Culture Documents
Chapter 1
Chapter 1
Building Responsibility
ETHICS
A persons sense of right and
wrong
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RESPONSIBILITY
Being answer able and accountable for ones
actions; getting done what you say you will
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C O M M U N I C AT I O N P R O C E SS
The process of sending and receiving messages
SENDE
R
MESSA
GE
FEEDBAC
K
RECEIVE
R
SENDER
The one who transmits a message
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MESSAGE
That which is sent or said
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RECEIVER
The person who intercepts the
message and then decodes it
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FEEDBACK
The reactions that the receiver gives
to the message offered by the sender
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C O M M U N I C AT I O N B A R R I E R S
Any
obstacle that
gets in the
way of
effective
communicatio
www.youtube.com/wa
n
tch?v=D3qltEtl7H8
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C O M M U N I C AT I O N B A R R I E R
Attitudinal
www.youtube.com/watch?v=1wc_mZ86ypg
C O M M U N I C AT I O N B A R R I E R
Social
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C O M M U N I C AT I O N B A R R I E R
Educationa
l
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C O M M U N I C AT I O N B A R R I E R
Cultural
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C O M M U N I C AT I O N B A R R I E R
Environmental
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IF YOURE T HE SENDER
THINK
ARTICULATE
WATCH
ASK
LEARN
RELATE
N O N V E R B A L C O M M U N I C AT I O N
Expresses your attitudes or moods through
facial expressions or body movement
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SYMBOL
Anything that stands for an idea
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INTERPERSONAL
C O M M U N I C AT I O N
The ability to talk effectively to others;
takes place anytime messages are
transmitted between two or more people
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RHETORIC
The art or study of public
speaking; also called oratory
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LOGICAL APPEAL
Providing ones audience with
sequence and analysis in
organization and factual evidence
www.youtube.com/watch?v=asCN
sI-q_KQ
www.youtube.com/watch?v=JVu8
spXa1XY
EMOTIONAL APPEAL
Seeming trustworthy and credible to
the audience; appealing to the audiences
sense of patriotism, family, justice, etc.
www.youtube.com/watch?v=SKL2
54Y_jtc
www.youtube.com/bp
MOTIVATION
A need or desire
that causes a
person to act
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STEREOTYPING
Labeling every
person in a group
based on a
preconceived idea
as to what that
group represents
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