CHAPTER 3

Listening

LISTENING- MORE THAN

HEARING
People only
remember

25%

of
what they hear!

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PASSIVE LISTENING
Believing the responsibility for
successful communication lies with the
person doing the talking.

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ACTIVE LISTENING
Playing an active
role in guiding the
talker toward
common interest.

www.youtube.com/watch?v=tO68uTk
-T_E

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HE A R IN G V S. LI ST E N IN G
Hearing - an automatic reaction
of the senses and nervous system.
Listening - the process of
understanding what has been said.

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SPEAKING AND LISTENING GAP

Our brains
are
multitaskers;
they can listen
and wander at
the same time.

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LISTENING SPARE
TIME
There are 4 ways to keep your mind fully
engaged while listening. Just remember
EARS.
Explore
Analyze
Review
Search

FOUR WAYS TO
LISTEN
Appreciative Listening
Discriminative Listening
Empathic Listening
Critical Listening

A P P R E C I AT I V E L I S T E N I N G

The most basic type of listening.

Listening to someone you enjoy.

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D IS C R IM IN AT IV E L IST E N IN G
When you single out one sound
in a noisy environment.

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EMPATHIC LISTENING
When you
encourage others
to talk freely
without fear of
embarrassment.

www.youtube.com/watch?v=N2nCB34A
m-E&NR=1

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CRITICAL LISTENING
When you
evaluate what you
hear and decide if
the message is
logical, worthwhile
and has value.

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ROADBLOCKS TO GOOD
LISTENING
Tune Out Dull
Topics
Fake Attention
Yield to
distractions
Criticize delivery
or physical
appearance
Jump to
www.youtube.com/watch?v=bO-aconclusions
Yz4xA8
Overreact to
emotional
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PERSONAL FILTERS
Education
Biases
Attitude
Age
Experience

Emotions
Religion
Family
Physical
condition
Morals

LISTENING
STRATEGIES
Beginning- Listen for main ideas and a
preview.
Middle- Be a critical listener.
End- Be on guard for propaganda and
emotional appeal.

GOOD LISTENERS
Provide encouragement
Ask for an explanation
Paraphrase the message
Summarize the message
Put it down on paper

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