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Angela Hintz: VP Project Management, Professional Services, & IT
Angela Hintz: VP Project Management, Professional Services, & IT
Aligns business objectives with technology strategy to increase revenues and decrease costs
Excels at building collaborative relationships, high-performing leadership and teams that deliver consistent results
Initiates and enforces strict budget controls addressing company need and promotion of growth
Identifies and implements key metrics for efficient and effective management of the business and projects
PROFILE
Strategic Analysis & Vision Casting
P & L Responsibility
CAREER SUMMARY
Concentra
Addison, TX
2014-present
BancTec /
Irving, TX
2004 2014
JCPenney
Plano, TX
1997 - 2003
Aqua-Chem
Milwaukee, WI
1994 - 1997
Johnson
Milwaukee, WI
1989 - 1994
GTESS
Controls
angela.hintz@verizon.net
PROFESSIONAL EXPERIENCE
Concentra
Addison, TX 2014present
Concentra is a national healthcare company focusing on occupational medicine, urgent care, physical therapy, and wellness
services
Director of Operations Customer Information Technology (CIT)
Responsible for all customer systems and projects including leading strategic direction. Systems include employer
portal, patient portal, Microsoft Dynamics Customer Relationship Management (CRM), etc.
BANCTEC, Inc.
Irving, TX 20122014
BancTec is a global leader in business process outsourcing (BPO), providing financial, healthcare, and utility transaction
automation and document management services for organizations. BancTec purchased GTESS Corporation in 2012.
Director, Healthcare Services and Program Management Office (VP equivalent role)
Responsible for overall healthcare business including the P&L, and lead PMO supporting all lines of business in the
Americas. Report directly to the COO.
GTESS Corporation
Richardson, TX 20042012
Acquired in 2012 by BancTec, GTESS is a technology provider of software as a service for automating healthcare claims
processing, including claim data cleansing that increases quality and decreases costs. GTESS partners with many leading U.S.
health plans, benefit administrators and networks to help them reduce operational costs, increase auto-adjudication and/or firstpass rates and improve customer service. EDI 837 creation, usage of eligibility and provider files for data enhancement.
angela.hintz@verizon.net
2010-2012
Responsible for all Client-facing aspects of Operations including Client Service Directors & Managers, Implementation Team,
and IT Engineers.
Integrate & direct client facing groups to provide a positive, streamlined client experience;
Collaborate with upper executive management to set strategic vision, and ensure this vision is successfully executed
Foster strong relationships with clients to achieve high client satisfaction & identify opportunities for service and product
enhancements that will benefit the client.
Lead SAS70 / SSAE16 / SOC1 compliance audits
Negotiate vendor contracts and manage the vendor relationships
Develop key performance indicator measurements to drive decision-making processes
2005-2010
Hands-On Operational and Technical Project Manager Establish solid project management practices for the organization.
Manage implementation team of business analysts and IT engineers, and the company project portfolio, including
implementations of new clients into the GTESS product offering, and internal business projects.
Lead sales team pre-contract to develop implementation estimates and ensure good client understanding of the
implementation process resulting in a seamless transition from sales to implementation phase;
Build timelines and keep internal and external resources on schedule;
Guide clients through implementation process, ensuring key business objectives are met and serving as the face of the
company;
Partner with clients on issue & risk identification, mitigation and resolution;
Provide executive communication and reporting;
Mentor and direct IT resources in providing client-related system solutions;
Strategize with executive management on innovative business planning.
IT Project Manager
Manage I/T projects by determining project components, needed resources and project schedule.
2004
rd
Research, evaluate and negotiate a new Document Management 3 party software solution. Effort involved determining
software providers in the market, working with Gartner research personnel, writing a Request for Proposal, evaluating the
RFP responses, arranging and evaluating product demonstrations, and negotiating a contract with the final selection.
Partner with Oracle (aka Fuego) Business Process Management (BPM) software vendor to implement the software as
well as design, test and implement a project that automates previously manual tasks.
JCPenney, Inc.
Information Technology Project Manager A
Information Technology Project Manager B
Senior Systems Analyst
Plano, TX 1997--2003
2000-2003
1998-2000
1997
Direct and manage multiple projects and resources, build cohesive teams, establish priorities to assure timely completions, and
interface with high level management. Performance appraisal and goal-setting responsibility.
Analyzed and managed strategic Supply Chain Management project. This effort required frequent interfaces and
presentations with executive management, responsibility for third party software evaluation, as well as continued
interaction with developers.
Designed, managed and implemented an Import Shipment Tracking system involving Electronic Data Interchange
(EDI) communications with foreign freight consolidators and brokers, intranet web screens, and integration of third
party purchased software. Provided users company-wide visibility of merchandise in the shipping process.
Coordinated and managed project to receive EDI Advanced Ship Notices (ASN) for domestic and imported
merchandise. Information in the ASNs feeds several internal systems including the Auto Case Receiving system using
bar-coded carton labels to receive and automatically put away merchandise, while keeping track of carton contents.
Aqua-Chem, Inc.
Programmer/Analyst
Milwaukee, WI 1994--1997
Managed full SDLC for payroll, human resources and financial systems.
Johnson Controls, Inc.
Systems Analyst II
Associate Programmer/Analyst
Information Systems Intern
Milwaukee, WI 1989-1994
1991-1994
1990-1991
1989
IT leader of operational and IT integration of a multi-national acquisition. Led team of programmers to achieve systems
integration.