OPERATIONS MANAGEMENT

ASSIGNMENT # 2
CASE NO 1
THE CENTRAL EVALUATION UNIT
Question: Create a Process Map of the new applications

Application process

Receipt recieved

Careful Examaned

CODING
PROCESS

Secretary than
assign the next job
to the checker that
is available at that
time

Tray : Senior
Secretary Desk

Auditor examine
the final application

No
Decision making
process

Information System yes

Every application is
identified with
unique process

Documets being
completed and
sends to universities

Question: Calculate the cycle time of the new process

We know the unit operated 5 days/35 hours per week = 7 hours per day and Turnaround of 1
application (from receipt of the application to the applicant being informed) = 36 days. So,
the Throughput time: 36days x 7hours/day = 252 hours and Work in Process: 600 applications
(in receipt tray) + 220(in checkers tray) + 130(code tray) + 130(secretarys tray) +
130(auditors tray) = 1210 application. So, the cycle time is 252 hours / 1210 applications =
0.208hours which is equal to 12 min and 29 seconds.
Question: Explain why it is difficult to locate an individual file
Information of each application is being coded into the information system only once during
the entire process and it was not being updated with the current status of application because

all the other process was done manually. So in order to find an individual file they need to
check through five different departments.

Problems:
Feedback was poor
Risk was involved
Time was being taken in order to give final answers
Declining of five percent in number of application received
Employees were not motivated
Collect missed information

Question: What suggestions would you make to Veronique to improve her process?
The process should be computerized and should avoid the unnecessary delay
caused by the ULOs and applications should be collected directly. They should
create an online portal where they can access and submit and online application
as it can save their time and can avoid delays. System should be updated with
every applicants current status.