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Channel Partner Manager Consultant in Portland Oregon Resume Don Ramsey
Channel Partner Manager Consultant in Portland Oregon Resume Don Ramsey
RAMSEY
LinkedIn: www.linkedin.com/in/donramseyoregon/
SALES PROFESSIONAL
Energetic dedicated professional with experience in computer operations, networking, software
and sales (hardware and software). I am skilled at prioritizing, problem solving, multi-tasking, and
reporting abilities.
With a wonderful aptitude for communicating and relating technical
terminology to varying audiences.
Areas of Expertise:
Hardware/Software Sales
Time Management
Project Management
Training
Partner/Client Relations
Problem Resolution
SaaS
Technical Support
Solution Development
Managed Print Service
Leadership roles and
responsibilities
PROFESSIONAL EXPERIENCE
Western Channel Manager
VoltDelta, Pittsford, NY
05/2015 to current
Work collaboratively with RPM, DSM and other inContact employees toward achieving common goals
and development initiatives for region and company
Delivered web-based and face to face presentations to partners to drive adoption and promotion of
inContact products
Design creative campaigns for partner recruitment and training
Planned Partner events to promote the relationship and products of inContact
Accurate representation of all products and services to Partners and customers
Followed the company Code of Ethics and inContact policies and procedures at all times
2008 to 2015
Attended NARS Excellence Summit 2009, 2010, 2011 and 2012. Recognition trip for top three Inside
Partner Managers.
Deliver web-based and face to face presentations and demonstrations to partners and end-user of
Xerox hardware and software
Work in conjunction with Partners sales team to achieve a common sales goal
Manage assigned territory with proactive mindset that focuses on meeting and exceeding the
Partners expectations to achieve brand loyalty and drive increased market share
Recruitment and On-Boarding of new Partners implement effective process utilizing resources and
tools to bring on new Partners and decrease the time to revenue timeline
Facilitate engagement with AMs of Xerox led opportunities with the Partners
Performed installs and training to Customers and Account Executives on equipment and software.
Sales of Xerox hardware, software and supplies with current and not current Xerox companies.
Performed sales presentations and demonstrations to end-user of Xerox software and hardware
Critical role in multiple sales of $100k and over on Xerox hardware and software.
IT Manager for Portland, Eugene and Reno offices, which involved installing and maintaining office
network, computers, networked machines and software
Performed service of Xerox dealer sold equipment in Portland and Eugene territory.
Focal point for resolving Account Executives and Customer issues and concerns.
Established excellent relationship with employees to benefit Customers experience with Xerox.
Recognition of technical skills, communication, commitment and problem solving through letters and
emails from Customers and Management.
Managing time and prioritizing skills critical for maintaining multiple roles and responsibilities.
Provided tech support for multiple software vendors (Microsoft Office, Adobe, Lotus, Corel, etc.).
Worked with developers and OEMs to provide beta testing and promote products and features.
Co-Project Managed driver installation training and New Printer Introduction projects.
Provided sales and tech support to channel sales, service providers, resellers and app engineers.
Developed training presentations, knowledge base documents, and technical connection articles.
Provided pioneer knowledge in new technical areas, with research, training and presentations.
Reported bugs and product problems directly to engineering and manufacturing.
Received recognition from Vice President of Office Printing Business, customers, peers and
managers for excellent customer service, sales and support.
Acted as the Senior Representative for the OPB Technical Support Group.
Provided technical support, troubleshooting, and problem solving of printer issues and installations.
Key role in assisting Customers/resellers with compatibility, configuration, installation and printer
setup.
Translated technical terms into examples and scenarios for non-technical people to understand.
CONTRACT/CONSULTING
Neal Brothers Construction
Agricultural Drainage Corporation
Or Pac Feed and Forage Ltd.
Heritage Baptist Church
EDUCATION
BS, Political Science, Oregon State University, Corvallis, OR
AA, General Studies, Linn-Benton Community College, Albany, OR
Microsoft Certified Systems Engineer Program (ORMCSE0200), University of Phoenix, Tigard, OR
Learning@Xerox, Project Management Professional Examination Path
Xerox Engineering Support, Learning Perl
CERTIFICATIONS
Microsoft Certified Professional
Microsoft Certified Professional Plus Internet
Microsoft Certified Systems Engineer 4.0
LEADERSHIP ROLES
Chairman of six board organization to lead 600 members with a budget and assets exceeding $10 million
Business Mentor for High School Start-up Company
Chairman Canemah Historical Cemetery
Team Leader for not for profit organization to raise 1.5 million dollar on a three year campaign
Secretary/Treasurer, Canemah Historical Neighborhood Association
Lead contact of new team creating safety and security policies and procedures