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OF BURAPHA UNIVERSITY
49030602
2552
THE STUDENT SATISFACTION TOWARDS THE CANTEEN SERVICE OF BURAPHA
UNIVERSITY
49030602
2552
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49030602:
:
: ; .. ()
:
(THE STUDENT SATISFACTION TOWARDS THE
CANTEEN SERVICE OF BURAPHA UNIVERSITY)
:
60 . 2552
49030602:
MAJOR: STATISTICS; B.Sc. (STATISTICS)
KEYWORDS: SATISFACTION
WANWISA YOUPEAM: THE STUDENT SATISFACTION TOWARDS THE
CANTEEN SERVICE OF BURAPHA UNIVERSITY
ADVISOR: PREEYARAT NARKSUWAN
60 P. ACADEMIC. YEAR 2009.
The purpose of this special problem is to compare satisfaction of students on the
University canteen. It shows that satisfaction of students on quality service providers location and
environment and promotion was at a moderate level. The price is extremely satisfied by the student.
The gender and frequency in visiting canteen per week had no effect on the satisfaction of students. On
the other hand, the age and class levels significantly affected price, service and quality.
1
1.1
1.2
1.3
1.4
1.5
1.6
2
2.1
2.2
3
3.1
3.2
3.3
3.4
4
4.1
5
5.1
5.2
5.3
1
2
2
3
3
4
5
10
12
14
14
14
17
40
42
46
()
47
51
56
5
(X ) (S.D.)
6
(X ) (S.D.)
7
(X ) (S.D.)
8
(X ) (S.D.)
9
(X ) (S.D.)
10
(X ) (S.D.)
11
17
18
19
20
21
22
23
23
24
25
26
()
12
(X ) (S.D.)
13
(X ) (S.D.)
14
(X ) (S.D.)
15
(X ) (S.D.)
16
(X ) (S.D.)
17
18
19
(X ) (S.D.)
20
(X ) (S.D.)
21
(X ) (S.D.)
27
27
28
28
29
30
31
32
32
33
()
22
(X ) (S.D.)
23
(X ) (S.D.)
24
25
26
27
(X ) (S.D.)
28
29
33
34
35
36
36
37
38
39
1
2
3
4
17
18
19
20
1.1
.
8 .. 2498
..
.. 2517 1 4
30 .. 2533
(Canteen)
60 1 (QS1)
60 ( K)
2
1.2
1.
2.
3.
4.
1.3
1.3.1
25,126
(http://reg.buu.ac.th/registrar/dl_reg/CurrStu22102552_1_2552.pdf )
1.3.2
Taro Yamane ( , 2551)
95%
Taro Yamane
n=
1 + N (e )
N
e
n
3
1.3.3
1.
1.
2.
3.
4.
2. 5
1
2
3
4
5
1.4
1.
2.
3.
4.
1.5
1.
2.
3.
4.
4
1.6
1. 2
2552
2.
3.
5
3.1
3.2
3.3
3.4
3.5
4.
1 3
4.1 3 1 - 2
4.2 3 - 5 3 - 5
4.3 5 6
2.1
2.1.1
2542
(2539, 19-20)
(2543, 19)
(2542, 33)
(2541, 45)
6
(2542, 189)
(2522)
(2533)
(1)
(2)
(3)
(4)
(5)
2.1.2
2542
(2547, 14)
1.
2.
(2543)
1.
2.
3.
4.
7
5.
6.
1.
2.
3.
4.
5.
(2543, 316)
(2542, 27 - 28)
1.
2.
3.
4.
5.
8
6.
7.
8.
9.
10.
11.
12.
13.
14.
(2538, 16 - 21)
(2546)
(2546, 431)
(2536, 42)
9
(2539, 6-7)
() ()
()
(2530, 7)
2.1.3
Thomas & Earl(1995, 88-89)
Maslow (1968)
3
(1)
(2)
(3)
Maslow 5
1 (Physiological Needs)
2 (Security or Safety Needs)
10
5
(Self -Realition)
Maslow 5
2.2
(2547)
(2546)
0.05
(2546)
()
0.05
(2546)
400
11
(2548)
30-39
40,000
1.
2.
3.
4.
3.1.
3.1.1
25,126
(http://reg.buu.ac.th/registrar/dl_reg/CurrStu22102552_1_2552.pdf )
3.1.2
Taro Yamane ( ,
2551) 95%
Taro Yamane
n=
1 + N (e )
N
e
N = 25,126 e = 0.05
n
n=
25,126
1 + 25,126(0.05)
n = 393.71
400
13
3.1.3
400
(Quota)
(Quota)
1
9,451 0.38 2 6,836 0.27
3 5,115 0.20 4 3,723 0.15
400
1
2
3
4
=
=
=
=
400(0.38)
400(0.27)
400(0.20)
400(0.15)
=
=
=
=
152
108
80
60
400
3.1.4
(Questionnaire)
2
1
2 5
5
4
3
2
1
14
3.2
1.
2.
3.
4.
3.3
400
4
3.4
SPSS
1.
(Frequency) (Mean) (percentage)
2.
5
( :2551)
4.50 - 5.00
3.50 - 4.49
2.50 - 3.49
1.50 - 2.49
1.00 - 1.49
15
3.
5
Z (Z-Test)
5
F (F-Test)
5
Scheffe
1.
2.
3.
4.
SS b
SS w
SS t
MS b
MS w
df b
df w
*
0.05
4
17
4.1
1.
4
1 1
1
129
32.25
271
67.75
400
100
32.25%
67.75%
1
1 1
67.75 32.25
18
2 2
2
18
48
12.0
19
175
43.75
20
98
24.5
20
79
19.75
400
100
19.75%
24.5%
12.0%
43.75%
18
19
20
20
2
2 2 19 43.75
20 24.5 20 19.75
18 12
19
3 3
3
1
152
38.0
2
108
27.0
3
80
20.0
4
60
15.0
400
100
15.0%
38.0%
20.0%
1
2
3
4
27.0%
3
3 3 1
38 2 27 3 20
4 15
20
4 4
4
3
247
61.75
3-5
136
34.0
5
17
4.25
400
10.0
3
3-5
5
4.25%
34.0%
61.75%
4 4
3 61.75 3-5 34
5 4.25
21
2.
5
5 (X ) (S.D.)
S .D.
3.0396
3.42
3.3510
0.52303
0.58726
0.61248
3.1269
2.6617
3.1198
0.57361
0.69327
0.46147
22
6 (X ) (S.D.)
S .D.
X
1.
3.28
0.642
2.
3.23
0.636
3.
3.33
0.709
4.
3.09
0.858
5.
3.00
0.697
6.
2.85
0.780
7.
2.46
0.903
8.
2.54
0.828
9.
2.81
0.846
10.
3.28
0.821
11.
3.34
0.806
12.
3.51
0.779
13.
3.32
0.79
14.
2.73
1.044
15.
2.84
0.803
23
7 (X ) (S.D.)
S .D.
X
1.
3.43
0.701
2.
3.47
0.745
3.
3.48
0.732
4.
3.36
0.714
5.
3.40
0.715
6.
3.38
0.719
7
8 (X ) (S.D.)
S .D.
X
1.
3.46
0.775
2.
3.42
0.774
3.
3.51
0.937
4.
3.18
0.747
5.
3.19
0.764
24
9 (X ) (S.D.)
S .D.
X
1.
3.71
0.888
2.
3.50
0.832
3.
3.22
0.884
4.
3.28
2.196
5.
2.85
0.879
6.
3.16
0.74
7.
3.09
0.762
8.
3.25
0.748
9.
3.02
0.841
10.
2.74
0.844
11.
3.07
0.715
12.
3.20
0.78
13.
2.57
1.004
25
10 (X ) (S.D.)
S .D.
X
1.
2.60
0.82
2.
2.71
0.829
3.
2.68
0.758
10
26
3.
5
11
1.
2.
3.
4.
5.
0.223
0.824
S .D.
3.05
X
0.56 3.03
0.51
3.43
0.60 3.42
0.58
0.149
0.881
3.35
3.18
0.68 3.35
0.59 3.10
0.58
0.56
0.021
1.294
0.983
0.196
2.68
0.72 2.65
0.68
0.459
0.646
3.14
0.553
0.580
S .D.
11
0.05
27
12 (X ) (S.D.)
S .D.
X
18
3.13
0.53
19
3.05
0.48
20
2.93
0.57
20
3.09
0.54
3.04
0.52
12 18
19 20 20
13 (X ) (S.D.)
S .D.
X
18
3.44
0.73
19
3.41
0.56
20
3.37
0.57
20
3.48
0.59
3.42
0.59
13
18 19 20 20
28
14 (X ) (S.D.)
S .D.
X
18
3.13
0.56
19
3.32
0.58
20
3.51
0.62
20
3.37
0.66
3.35
0.61
14 18
19 20 20
15 (X ) (S.D.)
S .D.
X
18
3.06
0.84
19
3.14
0.51
20
3.12
0.52
20
3.15
0.58
3.13
0.57
15 18
19 20 20
29
16 (X ) (S.D.)
S .D.
X
18
2.65
0.74
19
2.71
0.65
20
2.55
0.70
20
2.70
0.74
2.66
0.69
16 18
19 20 20
30
17
df .
p
SS
MS
F
1.
3
1.796 0.599 2.208 0.087
2.
3.
4.
5.
396
399
3
396
399
3
396
399
107.353
109.149
0.568
137.039
137.607
5.087
144.593
149.680
3
0.311
396 130.973
399 131.284
3
1.855
396 189.912
399 191.768
3
0.254
396 84.715
399 84.969
*
0.05
0.271
0.189 0.547
0.346
0.651
1.696 4.644
0.365
0.003*
0.104 0.313
0.331
0.816
0.618 1.290
0.480
0.278
0.085 0.396
0.214
0.756
17
0.05
31
18
18
19
20
20
3.13
18
3.13
19
20
20
3.32
3.51
3.37
0.193
0.383*
0.242
0.190
-
0.049
0.141
-
3.32
3.51
3.37
*
0.05
18
0.05 1
20 18
32
19 (X ) (S.D.)
S .D.
X
1
3.14
0.47
2
2.97
0.52
3
2.89
0.56
4
3.12
0.57
3.04
0.52
19 1 2
3 4
20 (X ) (S.D.)
S .D.
X
1
3.44
0.63
2
3.33
0.54
3
3.45
0.56
4
3.52
0.60
3.42
0.59
20 1 2
3 4
33
21 (X ) (S.D.)
S .D.
X
1
3.22
0.60
2
3.38
0.56
3
3.53
0.66
4
3.38
0.61
3.35
0.61
21 1 2
3 4
22 (X ) (S.D.)
S .D.
X
1
3.13
0.65
2
3.13
0.48
3
3.08
0.51
4
3.17
0.62
3.13
0.57
22 1 2
3 4
34
23 (X ) (S.D.)
S .D.
X
1
2.74
0.71
2
2.62
0.61
3
2.49
0.68
4
2.78
0.76
2.66
0.69
23 1 2
4 3
35
24
df .
p
SS
MS
F
1.
3
4.050 1.350 5.086 0.002*
2.
3.
4.
5.
396
399
3
396
399
3
396
399
105.099
109.149
1.612
135.995
137.607
5.302
144.378
149.680
3
0.326
396 130.959
399 131.284
3
4.358
396 187.41
399 191.768
3
0.574
396 84.396
399 84.969
*
0.05
0.265
0.537 1.564
0.343
0.197
1.767 4.846
0.365
0.003*
0.109 0.328
0.331
0.805
1.453 3.070
0.473
0.028*
0.191 0.897
0.213
0.443
24
0.05
36
25
1
2
3
4
1
3.14
-
3.14
2.97
2.89
3.12
2
2.97
0.166
-
3
2.89
0.244*
0.078
-
4
3.12
0.018
0.148
0.226
-
0.05
25
0.05 1 1
3
26
1
2
3
4
1
3.22
-
3.22
3.38
3.53
3.38
*
2
3.38
0.157
-
0.05
3
3.53
0.310*
0.153
-
4
3.38
0.161
0.004
0.149
-
37
26
0.05 1
3 1
0.05
27 (X ) (S.D.)
3
3-5
5
S .D.
S .D.
S .D.
X
X
X
1. 3.05 0.494 2.998 0.553 3.35 0.652
3.
3.39 0.635 3.29 0.555 3.32 0.711
4.
3.13 0.547 3.13 0.614 3.36 0.599
5.
2.67 0.690 2.64 0.686 2.65 0.829
38
28
df .
p
SS
MS
F
1.
2
0.978 0.489 1.795 0.167
2.
3.
4.
5.
397
399
2
397
399
2
397
399
108.171
109.149
0.604
137.003
137.607
0.815
148.829
149.680
2
1.014
397 130.270
399 131.284
2
0.089
397 191.678
399 191.768
2
0.403
397 84.567
399 84.969
*
0.05
0.272
0.302 0.875
0.345
0.418
0.425 1.135
0.375
0.323
0.507 1.545
0.328
0.215
0.045 0.093
0.483
0.912
0.201 0.945
0.213
0.390
28
0.05
39
4.
29
1.
2.
3.
4.
5.
6.
7.
8.
(Survey Research)
5.1
1. 400
217 67.75 19 175
43.75 1 152 38
3 247 61.75
2.
41
3.
3.1
0.05
3.2 18
19 20 20
18 19
20 20
0.05
20
18 0.05
3.3 1 2 3
4
1 2 3 4
1 2 4
3
0.05
1 3
0.05
42
3
1 0.05
3.4
3 3-5 5
0.05
5.2
400
217 19 175 1 152
3 247
1. 5
(2547)
(2538, 16-21)
43
(2539, 19-20)
(2533)
(1)
(2) (3) (4)
(5)
(2543, 19)
44
2.
(Maslow)
20
0.05
0.05
(2538, 16-21)
45
3 3-5
5
3
(2539, 19-20)
46
5.3
1.
2.
3.
4.
5.
48
. (2551). SPSS for Windows . 11. :
.
. (2530). 1-7. :
.
. (2539). ..:
.
. (2543). . :
.
. (2546).
. .. (). :
.
. (2542). : Consumer behavior. :
.
. (2551). SPSS. 9.:
.
. (2546). .
..(). : .
. (2546).
. .. (). :
.
. (2547). .
.. (). : .
. (2540). .
.
. (2552).
..2533:
. [. :
]; 2538.
. (2546).
() . .. (). :
.
49
. (2533).
. [. : ]
.
. (2539). . 2. : .
. (2547). . : .
. (2548).
. .. ().
: .
. (2541). . : A.N . (2538).
. : .
. (2546). . 2546. :
.
. (2536). . : .
. (2543). . : .
. (2538). .
.
. (2543). . 9. : .
. (2551). ..
. (2542). . : . (2542 ).
. : .
Kotler, P. (1994). Marketing management: Analysis planningim plementation and control. New Jersey
: Pretice-Hall.
Maslow, A.H. Toward A Psychology of Being. New York: Nosstrand Company Inc, 1968.
Thomas, J.O & Earl, S.W. (1995, November-December). Why Satisfied Customer Defeat,Harvard
Business.
http://reg.buu.ac.th/registrar/dl_reg/CurrStu22102552_1_2552.pdf
23 .. 2552
http://www.pantown.com/board.php?id=34496&area=4&name=board6&topic=10&action=view
23 .. 2552
52
2
1
2
1
9 [ ]
1.
[ ]
[ ]
2.
[ ] 18
3.
[ ] 1
[ ] 2
[ ] 19
[ ] 20
[ ] 3
[ ] 20
[ ] 4
4.
[ ] 3
[ ] 3 5
[ ] 5
53
2
9
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
1.
2.
3.
4.
5.
6.
54
1.
2.
3.
4.
5.
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
55
1.
2.
3.
57
(Name)
(Label)
(Value)
1.
1
2
9 ( Missing)
2.
1 18
2 19
3 20
4 20
9 ( Missing)
3.
1 1
2 2
3 3
4 4
9 ( Missing)
4.
1 3
2 3 5
3 5
9 ( Missing)
58
2
(Name)
(Label)
1.
A1
1.1
A1_1
1.2
A1_2
1.3
A1_3
1.4
A1_4
1.5
A1_5
1.6
A1_6
1
1.7
A1_7
2
1.8
A1_8
3
1.9
A1_9
4
1.10
A1_10
5
1.11
A1_11
9
1.12
A1_12
1.13
A1_13
1.14
A1_14
1.15
A1_15
2
A2
1
2.1
A2_1
2
2.2
A2_2
3
2.3
A2_3
4
2.4
A2_4
5
2.5
A2_5
2.6
A2_6
(Value)
(
Missing)
(
Missing)
59
3
3.1
(Name)
A3
A3_1
3.2
A3_2
3.3
3.4
3.5
4
4.1
4.2
A3_3
A3_4
A3_5
A4
A4_1
A4_2
4.3
A4_3
4.4
A4_4
4.5
4.6
4.7
A4_5
A4_6
A4_7
4.8
A4_8
4.9
4.10
4.11
A4_9
A4_10
A4_11
4.12
4.13
A4_12
A4_13
(Label)
(Value)
1
2
3
4
5
9
(
Missing)
1
2
3
4
5
9
(
Missing)
60
5
5.1
5.2
5.3
(Name)
A5
A5_1
A5_2
A5_3
(Label)
1
2
3
4
5
9
(Value)
(
Missing)