1. What is a Work Group?

What is the primary function of a Work Group from a business

perspective?
Ans A work group is a logical collection of operators having a common supervisor ie. a work
group can identify a user who is a supervisor, and a set of workers and workbaskets that report to
that supervisor.
Use - For the supervisor of a work group, the My Group area of the Process Work space provides
quick access to the worklists and workbaskets associated with the group (In the workbasket tab
of workbasket data instances we enter the name of a work group that uses the workbasket. This
field determines which workbaskets appear in the View Queue list on the My Group area of the
Process Work workspace for managers). Also workgroups facilitate for better monitoring and
reporting of tasks on the Monitor Activity workspace.