Listening

The Process of Listening

Discriminative Listening:
responding to the sounds of our world
Comprehensive Listening: the point
of transition between being aware of
sounds and finding meaning in them
Empathic Listening: listening in
order to see things from someone
elses perspective

The Process of Listening

(continued)

Appreciative Listening: the

aesthetic phase of the listening process
Critical Listening: to analyze and
evaluate the content of a message
Constructive Listening: an active
search for the value that message may
have for our lives

Listening Barriers (External)

Physical Noise
Message Problems (unorganized or
unfamiliar)
Presentation Problems (speaker)

Listening Barriers
(Listeners)

Inattentiveness
Chance association with words
Personal concerns
Not paying attention

Bad Habits (listening only for facts)

Listening Apprehension
Attitude
Bias