Alicia Smith

1406 Lee St. East Charleston, WV 25311 681-945-8447

anichsmith@gmail.com
EMPLOYMENT EXPERIENCE
Administrative Assistant
Operated multi-line telephone
Scheduled appointments and maintained and updated appointment calendars, using Outlook
Filed and maintained records
Performed administrative support tasks, such as pay records, invoices, balance sheets, etc.
Transmitted information to customers, using computer, mail, or fax
Took orders for merchandise or materials and sent them to the proper departments to be filled
IT Tech Agent
Oversaw the daily performance of computer systems
Answered inquiries regarding computer software / hardware operation to resolve problems
Entered commands and observed system functioning to verify correct operations and detect
errors
Set up equipment for employee use, performed or ensured proper installation of cables,
operating systems, or appropriate software
Advocacy
Counseled individuals, groups, families, or communities regarding issues including mental
health, physical abuse, or medical care
Interviewed clients, assessing their situations, capabilities, and problems to determine what
services are required to meet their needs
Referred clients to community resources, such as where to go and how to apply
Addressed legal issues, such as child abuse and discipline, assisting with hearings and providing
testimony to inform custody arrangements
Lead group counseling sessions that provided support in such areas as grief, stress, or chemical
dependency
Determined clients' eligibility for financial assistance
Cashier
Received payment by cash, check, credit cards, vouchers, or automatic debits
Issued receipts, refunds, credits, or change due to customers
Upsold clothing to customers

WORK HISTORY
IT Tech Agent, IBEX Global
Administrative Assistant, The Arc of the Three Rivers
5/2014
Lead Advocate, YWCA- Resolve Family Abuse Program
3/2012
Fashion Assistant, Lane Bryant
9/2010
Direct Service Professional, The Arc of the Three Rivers
7/2009-9/2010

11/2014-1/2015
3/20129/201011/2011-

EDUCATION
RESA III SPOKES
National Customer Service I
National Customer Service II
West Virginia Welcome Certificate

Liberty University

Present

Fall 2011- present

Alicia Smith
1406 Lee St. East Charleston, WV 25311 681-945-8447
anichsmith@gmail.com
Psychology (Christian Counseling) - 17 credit hours obtained

West Virginia State University

Music Education- 31 credit hours obtained

Fall 2006-Spring 2008

University of Charleston
Music Performance/ Communications- 48 credit hours obtained

Fall 2004- Spring 2006