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  • Mumbai Dabbawalas

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    Sheril Dev
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    The document summarizes the unique lunch delivery service known as the Dabbawala system in Mumbai, India. Dabbawalas collect freshly cooked lunches from people's homes in lunch boxes, deliver them to workers in offices throughout the day, and return the empty boxes. They use an effective system involving sorting at various locations and public transportation. The Dabbawala association has over 5,000 members who work in teams to efficiently manage food delivery for over 200,000 customers daily with minimal capital and infrastructure. They have strict codes of discipline and operate through a cooperative business model.

    Original Description:

    inception,management strategy and routine of the most punctual lunch service in the country.

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    The document summarizes the unique lunch delivery service known as the Dabbawala system in Mumbai, India. Dabbawalas collect freshly cooked lunches from people's homes in lunch boxes, deliver them to workers in offices throughout the day, and return the empty boxes. They use an effective system involving sorting at various locations and public transportation. The Dabbawala association has over 5,000 members who work in teams to efficiently manage food delivery for over 200,000 customers daily with minimal capital and infrastructure. They have strict codes of discipline and operate through a cooperative business model.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
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    Download as pptx, pdf, or txt
    3 views10 pages

    Mumbai Dabbawalas

    Uploaded by

    Sheril Dev
    The document summarizes the unique lunch delivery service known as the Dabbawala system in Mumbai, India. Dabbawalas collect freshly cooked lunches from people's homes in lunch boxes, deliver them to workers in offices throughout the day, and return the empty boxes. They use an effective system involving sorting at various locations and public transportation. The Dabbawala association has over 5,000 members who work in teams to efficiently manage food delivery for over 200,000 customers daily with minimal capital and infrastructure. They have strict codes of discipline and operate through a cooperative business model.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pptx, pdf, or txt
    of 10

    MUMBAI

    DABBAWAL
    AS

    A DABBAWALA is a person in India, most


    commonly found in the city of Mumbai,
    who is employed in a unique service
    industry whose primary business is
    collecting the freshly cooked food in lunch
    boxes from the residences of the office
    workers (mostly in the suburbs), delivering
    it to their respective workplaces and
    returning the empty boxes back to the
    customers residence by using various
    modes of transport

    HOW IT

    WORKING

    ATTITUDE
    People study business
    books and then practice.
    We practiced first and have
    now become case studies.
    - Raghunath Medge
    (President)

    Only investment is the hard work , honesty , promptness and


    time management.
    Low cost offices.
    Very cheap hand cart.
    Easy to maintain cycles Fuel is free air - (God given fuel).
    Use public space for sorting.
    No IT or HR department.

    MINIMUM CAPITAL
    INVESTMENT

    DISCIPLINE
    No alcohol drinking/ smoking
    during business hours.
    Carry identity card.
    No leave without prior notice.
    Behave properly and respect
    the customers.
    Wearing White Cap during
    business
    hours.
    Reporting to duty on time.

    CUSTOMER PROFILE

    11%
    STUDENTS
    15%
    BUSINESSMEN

    36% GOVT.
    SECTOR

    38%
    PRIVATE
    SECTOR

    DABBAWALA
    ASSOCIATION
    Executive Committee
    (5 members)

    Dabbawalas operate in group of 25 30 ,


    headed by a group leader.
    Decisions are taken on the spot.
    Everyone is a share holder.

    Teams of 20-25 headed


    by
    a group leader

    Individual Dabbawala s
    workload:
    Collect from home 35 tiffins
    Delivery at office 35 tiffins
    Return empty tiffins to home
    35 tiffins

    Even the president and other high


    ups also work.
    Mini government meets every month
    to help , guide and sort difference.

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