Attitudes and

Job
Satisfaction
CHAPTER 3

Overview

What are Attitudes ?

Components of Attitude (Tripartite Model or ABC

Model of Attitude)

Relationship between attitudes and behaviors

Major job attitudes

Job Satisfaction

Responses to job dissatisfaction

Job Satisfaction and Outcomes

Implications

Attitudes

Evaluative statements or judgments about

objects, people or events.

How we feel about something

I dont like my supervisor

I like working in teams

I am opposed to the layoffs my manager is

considering

I am in favor of employees having more voice

in company decisions

I hate departmental meetings!

Components of an
Tripartite Model or ABC Model
Attitude

The emotional or
feeling segment of
an attitude

The belief
segment of an
attitude

Affective

Cognitiv
e

Behavior
al

Intention to
behave in a
certain way

Attitude- Behavior
Relationship

Generally, attitudes predict behaviors

Consistency between attitudes and behaviors

Cognitive dissonance

Any incompatibility between two or more attitudes

and behaviors

Moderators (contingency
variables) of attitudes

Importance of attitude

Correspondence to behavior

Accessibility

Social pressure

Direct experience with the attitude

Major job attitudes

Job Satisfaction

Positive feeling about a job

Job involvement

Degree to which people identify psychologically

with job

Organizational commitment

Degree to which employee identifies with

organization and wants to remain a member

Major job attitudes

Employee engagement

Individuals involvement, satisfaction and

enthusiasm for the work

Perceived organization support (POS)

Degree to which employees believe the

organization values their contribution and cares
for their well-being

Job Satisfaction

Causes of job satisfaction

Characteristics of the work:

Enjoying ones work is key!!!
Job experience
Use of skills, Variety
Task Identity
Job control/Autonomy
Social conditions

Personality/Genetic determinants
Does pay influence satisfaction?

Responses to Job
Active
Dissatisfaction

Destructive

Constructive

Passive

Job satisfaction and

outcomes

Job Performance

Organizational Citizenship Behaviors

Customer Satisfaction

Absenteeism

Turnover
Workplace Deviance

Implications

Managers to focus on attitudes

Job satisfaction surveys periodically

Job satisfaction across different cultures

Pay not the only factor towards job satisfaction