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  • Child Care Specialist, The Youth Opportunity Center: Bjective

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    Joseph Gray is seeking a career in psychology and has relevant experience working with children. He has a background in customer service, working in call centers providing technical support for iOS and Mac OS software. Gray has also worked as a child care specialist, designing schedules and caring for at-risk youth. He has strong communication and problem-solving skills from his various roles.

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    Joseph Gray is seeking a career in psychology and has relevant experience working with children. He has a background in customer service, working in call centers providing technical support for iOS and Mac OS software. Gray has also worked as a child care specialist, designing schedules and caring for at-risk youth. He has strong communication and problem-solving skills from his various roles.

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    26 views2 pages

    Child Care Specialist, The Youth Opportunity Center: Bjective

    Uploaded by

    api-295877586
    Joseph Gray is seeking a career in psychology and has relevant experience working with children. He has a background in customer service, working in call centers providing technical support for iOS and Mac OS software. Gray has also worked as a child care specialist, designing schedules and caring for at-risk youth. He has strong communication and problem-solving skills from his various roles.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    of 2

    312 W. Skyway Dr.

    Muncie, IN 47303
    7657174938
    Jagray1993@gmail.com

    JOSEPH GRAY
    OBJECTIVE

    MyobjectiveistofindacareerpathinthefieldofPsychologythatI
    willlovefortherestofmylife.Iwanttobeabletohelppeopleby
    talkingthroughtheirproblems,andgivethemanoutletforrelease
    .

    SKILLS & ABILITIES

    WORK EXPERIENCE

    TrainedasaChildCareSpecialist

    iOSTrained/Specialized

    MicrosoftTrained/Specialized

    MacOSTrained/Specialized

    ACSSWebTrained/Specialized

    CustomerServiceExperience(<18Months)

    CallCenterExperience(>14Months)

    ChildCareSpecialist,TheYouthOpportunityCenter
    December2014Current
    Thisjobconsistsoftakingcareofatriskyouths.OnadailybasisIhavetodesigna
    schedulefor6residentstofollow.Iaminchargeofwatchingthechildren,aswellas
    maintaintheirsafety.Thereisalsoalotofnurturingandcommunicationskillsneeded
    forthisjob.

    CustomerServiceRepresentative,Xerox
    August2014December2014
    WhileworkinghereImakeitmypersonalgoaltoprovideeverysinglecustomerwith
    theabsolutebestcustomerservice.Ianswerquestionsonadailybasisformypeers,
    tohelpthemfindacorrectresolutiontothecustomer'sissue.

    CustomerServiceRepresentative,CareerConnectionsInc
    June2013May2014&July2014August2014
    AtthisjobIalwaysensuredthateverycustomerreceivedthebest
    possiblecustomerexperienceoneverycall.Ididtechnicalsupport
    forboththeiOSandMacOSsoftware.Ispentmanydaysworking
    overtimetoensurethatthecompany'squotaforcallswasmetona
    dailybasis.

    EDUCATION

    Delta High School Muncie, IN Core 40

    IspentallfouryearsofmyhighschoolcareertakingTechnology,Engineering,
    Architecture,andDesignclasses.Doingthisallowedmetograduatefromhighschool
    with21collegecredits.
    ACCOMPLISHMENTS

    LEADERSHIP

    Duringmyfirstcallcenterjob,Ireceivedcommendationsfor
    havingthelowestACW(AfterCallWork)inaonemonth
    period,inthehistoryofthesite.

    Ihaveworked12hourshiftswithoutabreaktogetajob
    donethecorrectway.

    Iworkedatotalof140hoursinatwoweekperiodforthe
    launchofiOS7intheyearof2014,tomakeupforthe
    extensivecallvolume.

    WhileintheArmyIwasputinchargeofquiteafewthings,
    suchasrifleinspectionandinventoryonadailybasis.

    WhileatCareerConnectionsInc,Iwouldalwaysbe
    answeringquestionsotherswouldasktomakesuretheywere
    headedinthecorrectdirectionwithacustomer.

    REFERENCES

    JustinDavis
    Supervisor,Concentrix
    Phone:7657295073

    ClayHammer
    Supervisor,Manpower
    Phone:7656316878

    Page 2

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