Alcatel-Lucent 5620 SAM

S E R V I C E A W A R E M A N A G E R | R E L E A S E 7. 0

Unified element, network and service management of IP/MPLS and Carrier Ethernet networks and the
next-generation services they deliver.

The Alcatel-Lucent 5620 Service Aware

Manager (SAM) provides end-to-end
management of IP/MPLS and Carrier
Ethernet networks and the services
they deliver to take service providers
well beyond the traditional boundaries
of element and network management
systems. With unified element, network
and service management, service
providers can more effectively manage
next-generation residential, business
and mobile services as well as missioncritical enterprise networks. They
benefit from:
An easy-to-use GUI that accelerates
configuration and provisioning tasks.
Automation further accelerates
tasks and minimizes the time and
costs associated with the errors that
commonly occur when a command
line interface is used.
Common provisioning for Layer 2
and Layer 3 services to reduce the
cost of delivering different service
types.
Extensive service assurance capa
bilities that let them proactively
identify problems before they
affect customers.
Powerful troubleshooting tools
that help them quickly pinpoint the
root cause of problems to speed
resolution.

Templates that allow them to

customize 5620 SAM workflows for
integration with existing processes
and workflows.
Open interfaces that enable inte
gration with custom web portals,
Operations Support Systems (OSSs)
and Business Support Systems (BSSs).
The 5620 SAM further extends unified
IP/MPLS and Carrier Ethernet manage
ment capabilities through seamless
integration with:
The Alcatel-Lucent 5650 Control
Plane Assurance Manager (CPAM),
for simplified, visual control plane
management based on IP/MPLS
route and path analytics.
The Alcatel-Lucent 5670 Reporting
and Analysis Manager (RAM), for
collection, warehousing and analysis
of application traffic flows for
residential subscribers or business
VPN sites.
The Alcatel-Lucent 5750 Subscriber
Services Controller (SSC), for
dynamic policy provisioning and
session access control based on
bandwidth availability, as well as
residential subscriber service selfcare portals.

Proven in more than 200 deployments,

including some of the worlds largest
and most advanced networks, the
5620 SAM consists of four integrated
modules:
The 5620 SAM Element Manager
(SAM-E) module provides traditional
FCAPS functionality for element
management and is the platform for
all 5620 SAM modules.
The 5620 SAM Provisioning
(SAM-P) module provides network
configuration, service provisioning
and customer management.
The 5620 SAM Assurance (SAM-A)
module provides physical, network
and service topology views and
OAM service-diagnostics tools.
The 5620 SAM OSS Integration
(SAM-O) module provides an open
interface for integration with
external applications and OSSs.

5620 SAM-E
The 5620 SAM-E module provides
fault, configuration and security
management for network elements.
As the base platform for the 5620
SAM, it also supports network and
service discovery and integration of
third-party Customer Premises
Equipment (CPE).

Key features
Scalable, secure and flexible
system architecture
High availability, system redundancy
and fast system failover options allow
operators to implement a highly secure
network and service operationsenvi
ronment. The distributed architecture
enables support for the largest networks
and massive volumes of performance
statistics and billing records.

User security with scope of

command and span of control
The scope of command feature allows
network administrators to define each
operators access to operations and
commands. With the span of control
feature, network administrators can
subdivide network resources and assign
operators clear ownership based on
security privileges for their geographic
location, organizational group, job
function, or individual responsibilities.

Generic Network Element support

The Generic Network Element
(GNE) feature enables integration
of third-party equipment for script
management and configuration
topology display. It also enables alarm
surveillance, including MIB-trap-toalarm mapping, and interface MIB
statistics collection.

Table 1. 5620 SAM-E feature summary

Category

Base platform

Features

Distributed, high-availability architecture for redundancy and fast system failover

In-band and out-of-band management
Subnet-based auto-discovery of network elements and their configuration
Third-party network element and interface discovery
Real-time synchronization with network element changes
Equipment and network inventory administration, with browsing and querying capabilities
Configurable MIB polling policies and schedules for OAM tests, for example
Telnet, Secure Shell (SSH) and web interface session launch

Fault management

Scalable alarm and SNMP statistics collection

Multiple instances of alarm windows with custom filters and direct navigation to objects with alarms
Comprehensive array of physical or logical network views

Configuration management

Easy-to-use, GUI-based device and network configuration

Physical resources, such as Media Dependent Adapters (MDAs) and ports
Logical ports, Link Aggregation Groups (LAG) and network interfaces
Access port and network QoS policies and parameters
Buffer, queuing and scheduling policies, including hierarchical QoS policies
QoS marking and forwarding policies based on Layer 2, 3 or 4 fields
Rules-based backup, restore and upgrade of device software
Enforce custom naming of objects (e.g. services, tunnels, etc) and specify numeric ranges for IDs

Security management

Operator-profile management, including support of functional access domains and user roles:
Scope of command: Allow/prohibit specific user functions within the scope of the network
Span of control: Allow/prohibit user access to specific network elements or groups of elements
Logging of user and OSS interface client activity
RADIUS/TACACS+ user authentication and authorization or local password-based access
SNMPv3 trap authentication
Secure access to devices using SSHv1/v2 and secure file transfer using Service Control Points (SCPs)

Alcatel-Lucent 5620 SAM | Release 7.0 | Data Sheet

5620 SAM-P

Key features

The 5620 SAM-P module accelerates

configuration of the network
infrastructure and services. It offers
easy-to-use tools for the provisioning
of network infrastructure, service and
customer management elements,
as well as scripting to automate
parameter configuration for AlcatelLucent and third-party devices.

Flexible provisioning options

Templates and workflow wizards
enable point-and-click service creation.
Operators are guided step-by-step
as they set up complex services for
rapid provisioning and fewer errors.
Templates also enable operators
to customize and standardize their
provisioning workflow to match
internal processes. Layer 2 and 3
services are provisioned in the same
way, reducing delivery costs for
different service types.

Provisioning verification
Automated provisioning of equipment,
routing and service tunnels significantly
reduces misconfigurations so services
can be delivered faster and more reliably.
Additionally, newly activated services
can be validated using the service test
suite. Tests are automatically extended
as services expand so test coverage
does not drop off over time. Individual
component tests for the newlypro
visioned entity are automatically
created and include detailed test
results. This functionality requires the
5620 SAM-A module.

Table 2. 5620 SAM-P feature summary

Category

Features

Rapid service creation

GUI-based provisioning with concurrent, multiple-object editing

Step-by-step wizards to simplify complex tasks
Rules-based bulk parameter configuration and auto-creation of objects, such as service tunnels
Single-click service validation through auto-generated OAM tests (requires the 5620 SAM-A module)
Script and service template management and execution, including a GUI builder for customized GUIs
Third-party CPE provisioning using command line interface scripts with security and version control
Integrated with leading OSS vendors for flow-through service activation and provisioning
(SAM-0 required)

Services supported

R
 outing domain management with drill-down into groups, areas, routers, adjacencies/neighbors,
interfaces and other membership or associated elements
Multipoint IP-VPNs through Virtual Private Routing Network (VPRN) support
Internet BGP peering services
Internet Enhanced Services (IES) support for extranet and differentiated Internet access
Point-to-point and multipoint Ethernet services:
Ethernet Virtual Local Area Network (VLAN) services
V
 irtual Private Wire Services (VPWS) through Virtual Leased Lines (VLL) support (Ethernet, ATM,
frame relay, IP pseudo-wires), including pseudo-wire switching and redundancy
Virtual Private LAN Services (VPLS)
Hierarchical VPLS (H-VPLS)
Multicast Virtual Private LAN Services (MVPLS)
Composite services
Service mirroring

Dynamic subscriber and policy configuration

management

Host profile configuration (bridged or routed by application type)

Subscriber-identification policy configuration (to associate dynamic hosts with subscribers)
Subscriber Service Level Agreement (SLA) policy configuration
Managed Service Access Points (MSAPs) configuration for Enhanced Subscriber Management (ESM)
Integrates with the 5750 SSC for dynamic subscriber policy provisioning and session access control based
on bandwidth availability

Service infrastructure provisioning

Network service tunnel or Service Distribution Point (SDP) provisioning

M
 PLS path and LSP provisioning with automatic bidirectional, meshed SDP binding creation during
service creation
Mix-and-match access technologies: Frame relay, ATM, Ethernet and SONET/SDH for VPWS /VLL services

Alcatel-Lucent 5620 SAM | Release 7.0 | Data Sheet

5620 SAM-A
The 5620 SAM-A module provides
topology views, alarm management,
fault correlation and OAM tests. It
simplifies fault detection, cause
isolation and customer impact cor
relation by maintaining a real-time
topology model of the network and
the relationship between its various
parts. OAM and Service Assurance
Agent (SAA) tests help operators
identify and isolate potential problems
in the network before they affect
customers. Network, routing and
service topology views allow for
real-time assurance, while compre
hensive service validation capabilities
provide proactive monitoring and
operator alerts when specified
thresholds are crossed.

Key features
View of all physical, routing,
MPLS, service infrastructure
and service layers
A variety of views and icon status
indicators help operators quickly
diagnose and resolve service-affecting
problems, from simple to complex.
Service, service-tunnel, LSP and physical
topology maps allow operators to
visualize all network resources and
routes traversed by single services
or composite services composed of
multiple Layer 2 and 3 services.

Alcatel-Lucent 5620 SAM | Release 7.0 | Data Sheet

Root cause and serviceimpact analysis

Integrated fault and service man
agement capabilities mean alarms
generated by a network object are
propagated to higher-level objects
in the managed object hierarchy. This
immediate correlation of network
events with services lets operators
quickly determine which customers are
affected by a network event. A service
alarm helps determine affected sites
and service components. A state cause,
such as a binding or MTU mismatch,
helps operators quickly identify the
root cause of the outage.

Service verification and

proactive SLA testing
Comprehensive diagnostic tools let
operators verify operations end-to-end
and across all IP/MPLS, Ethernet and
transport layers. Test suites, combined
with service-aware OAM tests,simultaneously test every aspect of a group
of services or network objects, such
as routers, LSPs or tunnels. The 5620
SAM-A automatically creates all
necessary OAM tests for each entity
in the group. Tests are automatically
updated when objects are added to
or removed from a group.

Test suites can also be scheduled for

each service and compared to configu
rable parameters, such as jitter, delay
and packet-loss metrics, to proactively
detect service and network degradation.
Rules-based alarm notifications, such
as threshold-crossing alerts, and
escalating test-failure alerts, further
automate service assurance and
adherence to SLAs.

Performance management
A distributed statistics-collection
platform for real-time statistics
collection provides the information
operators need to monitor SLAs.
Equipment and interface statisticsreporting system management lets
operators proactively set performancemonitoring thresholds and activating
counters. Historical and real-time
statistics graphing help them better
understand performance issues before
they become a problem.

Table 3. 5620 SAM-A feature summary

Category

Features

Topology maps

Highly scalable topology maps with support for third-party resources

Physical topology, including support for 802.1ab link adjacencies
LSP topology with LSP cross-connect topology
Service tunnel and Service Distribution Point (SDP) topology
Service topology to view status of underlying network objects involved in the delivery of a service
Composite service topology combining multiple services in a single view for end-to-end assurance
- VPRN (IP-VPN) to VPLS
- VLAN connections to a H-VPLS
- IES spoke into a VPLS
- VPLS connected to two CPE Ethernet rings
Advanced layout algorithms
Extensive grouping and filtering capabilities
D
 ynamic maps display additional troubleshooting information, such as OAM test results and trace
highlighting

Alarm management

Service alarms: Instant propagation of physical and logical resource alarms to affected services
Direct navigation from alarms to affected and related objects
Advanced alarm correlation to identify root cause
Extensive alarm filtering and search capabilities
Customizable alarm information fields
Flexible definition of rules for fault escalation, de-escalation and severity assignment
Integrated with leading OSS vendors for multivendor fault management (SAM-O required)

Service Test Manager (STM)

Verification of end-to-end services and underlying network layers

Concurrent tests of groups of objects
Grouping of OAM tests in an integrated test suite for concurrent execution
S cheduled OAM test suites to proactively monitor configurable metrics such as latency, delay, packet
loss, and threshold crossing alerts
Automatically generated OAM tests based on object or topology changes

Performance management

Distributed, load-balanced statistics-collection platform for:

Performance statistics
Accounting data including SAA
Real-time statistics collection and graphing
Historical statistics archival and graphing
Definition of performance-monitoring thresholds
Service accounting policies per service or per port
Integrated with 5670 RAM, which provides application traffic flow collection, warehousing and analysis
for residential subscribers and business VPN sites
Integrated with leading OSS vendors for billing, performance and SLA management (SAM-O required)

Additional troubleshooting capabilities

Hierarchical navigation tree with extensive parameter filtering and searching capabilities
Tracking of changes from baseline configuration to current state
Auditing and reporting of network configuration deviations
Network and routing policy auditing
Traffic engineering tool for path optimization
Integrated with 5650 CPAM, which provides control plane visualization for proactive detection and rapid
resolution of control plane issues

Alcatel-Lucent 5620 SAM | Release 7.0 | Data Sheet

5620 SAM-O

Key features

The 5620 SAM-O module provides

full access to 5620 SAM functionality
through an open OSS interface. It uses
XML and Java Messaging Service (JMS)
to integrate with external applications
for fault management, service activation/
provisioning, performance reporting,
SLA management, billing, trafficengi
neering and network planning. External
systems can also configure, activate
and retrieve faults for third-party
devices through SAM-O. This reduces
costs by providing a single and stable
integration point for a large number
of network element types.

Alcatel-Lucent OSS Connected

Partner Program
The Alcatel-Lucent OSS Connected
Partner Program further reduces OSS
integration time and costs by certify
ing integration of the 5620 SAM with
applications from industry-leading
independent software vendors such
as CA, Cariden, Comptel (formerly
Axiom), EMC (formerly Smarts), HP,
IBM (formerly Micromuse and
Quallaby), InfoVista, and Subex
(formerly Syndesis).

Alcatel-Lucent Portal
Development Service
The Alcatel-Lucent Portal Development
Service (PDS) offers custom-built web
portals for customer or operator use
based on the 5620 SAM-O interface.
The service-aware nature of the 5620
SAM and the availability of all services
through the 5620 SAM-O interface
provide a comprehensive, end-to-end
view that is correlated with end-to-end
operational status and supported by
extensive testing capabilities.

Table 4. 5620 SAM-O feature summary

Category

Features

BSS/OSS integration

Open, bi-directional XML and JMS interfaces

F or fault management, service activation/provisioning, performance reporting, SLA management,
billing, traffic engineering and network planning applications
Software development kit with sample code and developers guide
Custom web portal development through the Alcatel-Lucent Portal Development Service
For service provider or end-customer use
A
 lcatel-Lucent OSS Connected Partner Program certifies integration between the 5620 SAM and the
following applications:
CA eHealth
Cariden MATE
Comptel AXIOSS
EMC InCharge
HP OpenView TeMIP
IBM Tivoli Netcool/OMNIbus
IBM Tivoli Netcool Provisio
InfoVista VistaInsight
Subex NetProvision

Alcatel-Lucent 5620 SAM | Release 7.0 | Data Sheet

Whats new in Release 7.0?

Table 5. 5620 SAM, Release 7.0 feature summary
Feature

Benefits

N
 ew IP/MPLS solution-specific applications for mobile backhaul, business
VPNs, and residential services

Simplified management of Alcatel-Lucent IP/MPLS-based solutions

Graphical bulk object configuration

Increased operational efficiency and operator productivity

Next-generation topology map

Tool for path optimization
Automated routing configuration with auditing capabilities
Templates for service tunnels
Client Delegate Server for third-party display tool support (e.g. Citrix)
Enhanced platform scalability
Troubleshooting using real-time accounting data

Increased service availability through enhanced assurance capabilities

SAA enhancements
Enhanced third-party device support

Improved end-to-end management for third-party CPE

S upport for new releases of previously supported equipment and new

equipment (see the device support table below for full details)

Continuous access to new equipment features through the 5620 SAM

Integration with:

Access to the latest management capabilities for control plane assurance and
application-level reporting for business VPNs and subscriber policies

5650 CPAM, Release 3.0

5670 RAM, Release 2.0
5750 SSC, Releases 3.1 and 3.2
S upport for new partner application releases certified through the AlcatelLucent OSS Connected Partner Program

Extended OSS integration support

Network element support

Table 6. Supported network devices and releases for 5620 SAM, Release 7.0
Device name

Releases supported

7750 Service Router (SR)

5.0, 6.0, 6.1 and 7.0

7710 Service Router (SR)

5.0, 6.0, 6.1 and 7.0

7705 Service Aggregation Router (SAR)

1.0, 1.1 and 2.0

7450 Ethernet Service Switch (ESS)

5.0, 6.0, 6.1 and 7.0

7250 Service Access Switch (SAS)

2.0 and 3.0

7210 Service Access Switch SASE

1.0

7210 Service Access Switch SASM

1.1

9500 Microwave Packet Radio (MPR)

1.2 (ETSI) and 2.0 (ANSI)

OmniSwitch 6400, 6850, 6855, 9000

6.3.x

Telco T5C (24G, 24GT, 24T, 24F, 48T)

BiNOS 6.3

Third-party devices

N/A (integration through SNMP)

Additional devices and releases may be supported in future 5620 SAM, Release 7.0 maintenance loads. Contact your Alcatel-Lucent representative for more details.

Alcatel-Lucent 5620 SAM | Release 7.0 | Data Sheet

Technical specifications

Microsoft Windows 2000/2003/XP

Professional (32-bit)

Operating environment
The Alcatel-Lucent 5620 SAM, Release
7.0 operates on:
Sun Solaris 10 x 86 for Sun Micro
systems AMD-based platforms
(Preferred platform)
Sun Solaris 10 for Sun Microsystems
SPARC platforms

Microsoft Windows Vista Business

and Ultimate (32-bit editions) for
5620 SAM client only
Contact your Alcatel-Lucent representative for 5620 SAM platform sizing
recommendations.

Table 7. Minimum hardware requirements for 5620 SAM, Release 7.0 running on a Sun Solaris 10 platform
Application

Platform (Sun AND Opteron)

Platform (UltraSPARC III, IIIi, IV, or IV+)

5620 SAM main server

2 CPUs (dual-core)

2 CPUs, 1 GHz or higher

It is recommended that the 5620

SAM server be installed on a
workstation separate from that
of the 5620 SAM database for
large-scale deployments

8 GB RAM

4 GB RAM

2 disk drives, minimum 73 GB each

2 disk drives, minimum 73 GB each

5620 SAM database

2 CPUs (dual-core)

2 CPUs, 1 GHz or higher

Includes Oracle 10g database

8 GB RAM

4 GB RAM

S tores network objects and

configuration

2 disk drives, minimum 73 GB each

2 disk drives, minimum 73 GB each

Platform (SPARC T-series)

N/A

N/A

T he 5620 SAM server can be

installed on a workstation separate
from that of the 5620 SAMdata
base for large-scale deployments
5620 SAM auxiliary server

2 CPUs (dual-core)

4 CPUs, 1.5 GHz or higher

1 CPU (4-core), 1 GHz or higher

For statistics collection

8 GB RAM

8 GB RAM

8 GB RAM

D
 edicated server only required for
large-scale deployments

4 disk drives, minimum 73 GB each

4 disk drives, minimum 73 GB each

5620 SAM client

1 CPU, 1 GHz or higher

1 CPU, 1 GHz or higher

GUI presentation front-end

1 GB dedicated RAM

1 GB dedicated RAM

O
 nly one client should be installed
per platform

1 GB available disk space

1 GB available disk space

1280 1024 display resolution

1280 1024 display resolution

5620 SAM client delegate and

third- party remote display server

4 CPU cores

4 CPU cores

1 CPU (4-core), 1 GHz or higher

16 GB dedicated RAM

16 GB dedicated RAM

8 GB RAM

1 GB available disk space

1 GB available disk space

For a maximum of 15 concurrent GUIs.

Increased hardware specifications are
required as number of concurrent GUIs
increases.

For a maximum of 15 concurrent GUIs.

Increased hardware specifications are
required as number of concurrent GUIs
increases.

S ingle client install for multiple

GUIs for multiple users
C
 itrix is recommended third-party
remote display software

Alcatel-Lucent 5620 SAM | Release 7.0 | Data Sheet

N/A

Table 8. Minimum hardware requirements for 5620 SAM, Release 7.0 running on Windows platform for Lab deployments
Application

Platform Sun AMD Opteron

5620 SAM main server

Intel Pentium 4, 3 GHz or higher

The 5620 SAM server must be installed on a workstation separate

from that of the 5620 SAM database workstation.

2 GB RAM
15 GB disk space

Only for lab deployments

5620 SAM database

Intel Pentium 4, 3 GHz or higher

Includes Oracle 10g database

2 GB RAM

Stores network objects and configuration

50 GB disk space for the database

Only for lab deployments

5620 SAM client

Intel Pentium 4 CPU, 2 GHz or higher

GUI presentation front-end

1 GB dedicated RAM

Maximum of one client per PC

1 GB disk space

May also be used in production deployments

1280 1024 display resolution

Scalability
Table 9. 5620 SAM, Release 7.0 scalability per 5620 SAM server cluster

a
b
c

Item description

Release 7.0 limits

Network Elements (NEs), not including GNEs

5,000

GNEs in addition to NE limit

2,000 (a)

GNEs

15,000 (a) ( b) (c)

MDAs

16,000

Services

1,000,000

Service Access Points (SAPs)

5,000,000

Concurrent 5620 SAM GUI clients

100

Concurrent 5620 SAM OSS clients

10

Outstanding alarm-list entries

50,000

Alarm history duration (assuming outstanding alarms limit reached each day)

1 month

Concurrent standard OAM tests (per 10 min. interval)

2,000

Concurrent lightweight OAM tests (per 10 min. interval)

4,000

Concurrent accounting-based OAM tests (per 10 min. interval)

50,000 ( b)

Accounting statistics (per 15 min. interval)

10,000,000

Performance statistics (per 15 min. interval)

500,000

Assuming 10 interfaces per GNE.

As of 5620 SAM, Release 7.0 R4 or later.
Does not include new GNE support introduced in 5620 SAM, Release 7.0 R4 or later.

Contact your Alcatel-Lucent representative for complete deployment guidelines and for custom platform requirements needed to achieve scalability limits.

Alcatel-Lucent 5620 SAM | Release 7.0 | Data Sheet

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