REDACTED Street

Union, KY 41091

Phone: REDACTED
Email:
REDACTED

Steven Rosenhoffer
Objective

Experience

To utilize and expand my technical and analytical skills to deliver on time and quality
solutions.
IT Engineer Sr.
2014 Present

Insight North America

Tempe, AZ

Develop custom forms and schemas for CA Service Desk Manager

Develop customizations for CA Service Desk Manager in Spel.

Subject matter expert on CA Service Desk Manager

Develop and implement testing plans for CA Service Desk Manager upgrades and patches.

Implement server patches and upgrades into Development, Quality Assurance and Production
Environments.
Manage all servers and processes related to CA Service Desk Manager

Solutions Developer
2005 - 2014

Pomeroy

Hebron, KY

Develop custom forms and schemas for CA Service Desk Manager

Develop customizations for CA Service Desk Manager in Spel.

Develop system integrations using IBMs Cast Iron Studio

Develop scripts and simple programs in AutoIT based on internal business needs

Subject matter expert on CA Service Desk Manager

Create and maintain knowledge solutions.

Develop and implement testing plans for CA Service Desk Manager upgrades and patches.

Demonstrations and training of CA Service Desk Manager to existing and perspective clients.

Assistant Store Director / Acting Store Director

2004 2005

Game Crazy

Florence, KY

Worked with customers to rectify any conflicts or discontentment.

Created schedules for all store employees based upon their availability.

Raised the regional ranking of the store from last to the top 3.

Locker Room Manager

2001 2005

Education

Triple Crown Country Club

Richwood, KY

Responsible for networking and configuring new point of sale and Windows XP workstations
and maintaining existing windows 2000 server network infrastructure.

Provided members with a pleasant experience while in the clubhouse.

Covered for all positions in the clubhouse as needed.

Gateway Community and Technical College

2002 2003 & 2010 - Present

Microsoft 2000/2003 installation, configuration and Active Directory classes.

Wired and wireless network security classes.

Various coding classes

Larry A. Ryle High School

1998 - 2002

Help Desk class that included web page development, creation of new users in Active
Directory, hardware repair, and server maintenance.
Basic programming in the languages of C++, Visual Basic .net, Java, and Turbo Pascal.

Awards / Certifications

Certifications: ITIL Foundations, ITIL Service Operations, ITIL Service Transition, ITIL Continual
Service Improvement, HDI Knowledge Centered Support, HDI Support Center Manager, HDI
Support Center Analyst

References:

Delivery Service Shining Star Award for demonstrating superior customer service skills while
following established processes.

Personal recognition by Game Crazy CEO for my performance in turning the store into a
successful and profitable operation.

Available on request.