Quiana Madden

Quiqui96@gmail.com

OBJECTIVE
Experienced professional with customer service, call center and data entry experience. I strive for the
absolute best and always think on the positive side. I enjoy math and equations tremendously.

QUALIFICATIONS

Can stand on my feet for long hours

Very fast learner
Have experience with customers, I give them my full undivided attention.
I have excellent mathematical skills
I am a friendly, respectful and an outgoing person.
I have also dealt with customer service for 2 years under self-employment selling jewelry and telephone
cases that I make.
Display patience with previous babysitting and dog-sitting jobs

WORK EXPERIENCE

Cite Lighter Call Center Representative

Handle inbound and outbound calls

Enter notes and data into online system
Advise potential customers about products and services
Set appointments via Google Calendar
Edenwald - Food Server

August 2014 - Present

Train others who have just started working

Became one of the best on the floor
Serve drinks to customers seated
Clear off tables as needed and reset at the end of the night
Serve as well as make coffee
Monarch Mills Apartments - Office Assistant
positions

January 2015 Present

Typing and input of data

Answering phones
Filing
Prepare documents to mail

June 2012 August 2013 Summer

Q2 Fantastic Owner and Designer

I am the owner and also my own sales associate

January 2011 - Present

Create my products which are jewelry and phone cases

Promote and advertise my business
Sell my items as well as handle cash and credit transactions Attend events to vend
Qute Kreations Assistant
January 2009 December 2014

Sales Assistant at trade show

Set-up and decorate for events
Serve as hostess for events
Set appointments for consultations
Answer telephones

EDUCATION
Community College of Baltimore County
Business & Veterinarian Sciences Major

Completed my first semester with 3.0 GPA

Baltimore Polytechnic Institute

August 2014 Present

Maryland State Diploma

Earned Additional Polytechnic Diploma
Concentration in math and sciences

REFERENCES
Darcel Cox, Property Manager
Monarch Mills Apartments
(410) 370-6261
Quanita Tubman, Owner
Qute Kreations
(443) 909-6009
Atiya Pate (pet owner)
(443) 559-2009

August 2010 June 2014