Tierra N.

Jackson, CPhT
Baltimore, Maryland 21206
443-631-6325
tierra_nicole@yahoo.com
tierrajacksoneportfolio.weebly.com
SUMMARY
A detail-oriented certified pharmacy technician with licensure in Maryland. Experienced in
dispensing specialty medication with a focus on oncology and transplant patients. Skills
include data entry, insurance verification, billing, processing prescriptions and filling
prescription orders. Exceptionally customer-focused, aims to provide all patients with the
care they want and need.
WORK HISTORY
UNIVERSITY OF MARYLAND MEDICAL SYSTEM, 22 S. Greene Street, Baltimore, Maryland
21201
Pharmacy
Technician
2009-Current
Assist pharmacists in processing and filling prescriptions for transplant recipient and transplant donor
patients. Investigate and verify pharmacy and medical benefits for specialty billing, i.e. Medicare. Initiate
and follow up on prior authorization requests. Place courtesy refill reminder calls to patients. Determine
patient eligibility for co-pay assistance coupon cards and activate new cards for patients accordingly. Label,
package, and ship medication orders via FedEx. Type correspondence letters to patients and prescribers
regarding early prescription refills, prior authorizations, partial fills/shortages, and change in dosages.
Assist Billing Coordinator by maintaining/updating patients AR accounts and by sorting/verifying/filing
co-pay vouchers for affiliated
CAREPLUS CVS PHARMACY, 11 S Eutaw Street, Suite 100, Baltimore, Maryland 21201
Pharmacy Technician
2005 to 2009
Assisted pharmacists in processing prescriptions for oncology and transplant recipient patients. Answered
calls and resolved phone queries. Maintained patient files with updated refills. Communicated with patients
for monthly recurring orders and to set-up home delivery. Contacted prescribers via fax or phone for refill
prescriptions. Verified and investigated insurances for specialty billing. Initiated prior authorizations. Key
technician for oncology drug, Revlimid, which required extensive documentation in keeping with strict
FDA, Celgene, and CarePlus guidelines.
GIANT, 5150 Sinclair Lane, Baltimore, Maryland 21206
Pharmacy Clerk/Technician
2004 to 2005
Received prescriptions and insurance information from walk-in patients. Filed prescription orders for
customer pick-ups. Performed register transactions. Filled-in as a technician on an as-needed basis by
processing new and refill prescriptions.

ADDITIONAL EXPERIENCE
ROYAL FARMS, Baltimore, Maryland, Customer Service Leader, 2003 to 2004. Efficiently operated
cash register, lottery terminal, and money order machine, while handling different methods of payment.
Prepared made-to-order food items and maintained deli area. Settled cash drawer and completed
paperwork at the end of each shift. Provided friendly and courteous customer service
KFC, Baltimore, Maryland, Cashier, 1999 to 2002. Prepared food items. Cleaned and maintained food
preparation area. Accurately operated cash register. Took food orders. Practiced suggestive selling.
Provided outstanding customer service.
EDUCATION
Community College of Baltimore County, Baltimore, Maryland
Candidate for an A.A.S. in Health Informatics and Information Technology
Anticipated graduation date, 2018
Community College of Baltimore County, Baltimore, Maryland
Pharmacy Technician Certificate, 2003
Baltimore City College High School, Baltimore, Maryland
Diploma, 2000
CREDENTIALS
Pharmacy Technician Certification Board, Through July 2016
Maryland Board of Pharmacy License, Through March 2016