MEHRAJ SAYYED

__________________________________________________________________________
(+91)9768107542
mehraj.sayyed@gmail.com

B/19 PANSARE SADAN,

SAKINAKA MOHILLIVILLAGE,
NEAR VIVA MEDICAL STORE,
MUMBAI 400072.

OBJECTIVE:
To be an integral part of an organization of international standards. To achieve
growth in a competitive environment, to gain respect, profitability and confidence
by bringing out the best in myself. Looking for a challenging and responsible
position, enabling me to use my potentials, skills and qualifications progressively to
do justice to the confidence conferred on me.

ACADEMIC DETAILS:

Degree/Course

Institution

Year of Passing

Percentage/Grade

BCOM

SHOBHIT UNIVERSITY

2014

56%

HSC

KARTHIKA COLLEGE

2007

49.50%

SSC

S.M.H.S

2005

40%

PROFESSIONAL EXPERIENCE:
Worked with SILGATE SOLUTION for Seven years as a Quality Team Coach,
from Nov 2008 till Sept 2015.

Job Responsibilities:
Handled real-time monitoring of calls on wave pad sound editor
applications.
Responsible for analyzing sales report of the total sales.
Verifying and checking the calls once the sale is done.
Ensuring conformity of calls to meet quality standards.
Supporting in maintaining a competent, trained work force at determined
headcount levels to meet departmental needs.

 Rejecting the inappropriately verified sales and sending agents back to the
floor with a strong feedback and quality remarks.

COMPUTERS KNOWLEDGE:
Ms Office 2003, 2007, 2010
Advance Excel
SKILLS:

Excellent written and spoken communication skills

Strong customer service skills
A friendly and professional telephone manner
The ability to stay calm under pressure
Good problem solving skills
The ability to use computerized technology
Accuracy and attention to detail

HOBBIES AND INTERESTS:

*
*

Web Savvy
Athletics

PERSONAL DETAILS:
Fathers Name

Kader Sayyed

Date of Birth

27-Jan-1989

Sex

Male

Marital Status

Single

Religion and Caste

Muslim

Nationality

Indian

Languages Known

English & Hindi

Place

Mumbai

( Mehraj Sayyed )