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START

Log to Express
Online
Application

Fill the
information
required

1) Full name
2) Contact
number
3) Product type
4) Preferred
Branch
5) Place of
Appointment

Reference number
generated

END

Set up the
appointment

PIC / OIC call the


customer

KYC Procedure

Receive
customers
application

Verify
customer
particular

1) Identification
Document
2) ROB/ ROC (if
any)
3) Any relevant
documents
4) Watch list/
AMLA Nexis
Lexis

Is customer in Watch
list?

Reject the
application

N
CSO will brief type
of account

Proceed account
opening & deposit

Product type/
structure should
be clear to close
the deposit
Issuance of debit
card, certificates
or passbook

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