ORDERING IN A RESTAURANT - DIALOGUES

Waiter: Good afternoon, how can I help you today?

Customer: I'd like a table for one, please.
Waiter: Right this way. Here you are.
Customer: Thank you. Can I have a menu?
Waiter: Here you are. My name's John and I'm your waiter today. Would you
like to hear today's specials?
Customer: Certainly.
Waiter: Well, our today's starter is chowder soup and today's main course is
salmon and chips.
Customer: Salmon and chips? Is the fish fresh?
Waiter: Yes it is. It came straight from our own fishing vessels.
Customer:Alright, I'd like the Salmon and chips.
Waiter: Would you like to have the starter soup?
Customer: Actually, I would like to have something else.
Waiter: Why don't you try our salad? Most customers order our fresh green
salad.
Customer:Okay, I want to have the fresh green salad.
Waiter: Very good. Would you like something to drink?
Customer: Oh, I'd like a pineapple juice, please.
Waiter: OK. So that's a green salad, Salmon and chips and pineapple juice.
Customer:Yes, that's right.

Waiter: Here is your food. Thank you and enjoy your lunch.
Customer:Thank you.
Waiter: Welcome to Steak and Fish Restaurant. Here are your menus. Today's
special is Roasted Steak. I'll be back to take your order in a minute.

Waiter: Are you ready to order?

Customer: I'd like a grilled salmon and a potato salad, please.

Waiter: Would you like anything to drink?

Customer: Just water, please.
Waiter: OK. So that's one grilled salmon, one potato salad and water, Is that
right?
Customer: Yes. that's right
Waiter: Okay, I'll take your menus and Ill be back with your food.
Waiter: Here is your food. Enjoy your meal.
Waiter: How was everything?
Customer: Delicious, thanks.
Waiter: Would you like anything for dessert?
Customer: No, just the bill please.

Making Arrangements in English

Clinic: Hello,
Patient: Id like to make an appointment for a check-up.
Clinic: Have you been here before?
Patient: No, I havent.
Clinic: We have an opening on Friday, October 12th at 3 oclock.
Patient: Im sorry, I work on Fridays. Do you have any appointments
available on Monday or Wednesdays?
Clinic: Our first Monday appointment would be October 22nd at 9 in the
morning. Could you make that?
Patient: Yes, that would be fine.
Clinic: What is your name?
Patient: Luci Garcia.
Clinic: What is your phone number?
Patient: 764-2110.
Clinic: Is that the 206 area code?
Patient: Yes, thats right.
Clinic: What is your date of birth?
Patient: 10/13/63.
Clinic: How will you be paying for this appointment? Do you have health
insurance or medical coupons?
Patient: No, I dont. Can you tell me what the charge would be for this
visit?
Clinic: We charge by sliding scale. You will need to bring your last 2 paystubs, an ID, and a 10$ deposit. Please come 1/2 hour before the time of
your appointment to fill out a medical history.
Patient: OK. I will do that.
Clinic: OK. Ive noted that on the schedule. We will see you on Monday,
October 22nd at 9 for a physical check-up. Plan on spending about 1 hour
at the clinic.
Patient: Thank you. Good-bye.
Clinic: Good-bye.

Making Arrangements
Travel Agent: Hello, Happy Holidays Travel Agency, Nadine speaking.
How may I help you?
Caller: Hi. My name is Jos Galdos. Id like to book a flight to Ecuador.
Travel Agent: Sure. I can help you with that. Did you have a particular date
in mind?
Caller: Yes. I need to travel on September 3rd and return on October 7th or
8th. I actually have a flight in mind that I checked on the Internet. I didnt
want to book it online because the all the prices were in American dollars.
Travel Agent: Oh, okay. Well, Id be pleased to help you. Would you like
me to check some flights for you?
Caller: Yes. That would be great.
Travel Agent: Could I have your name again? Sorry.
Caller: Jos Galdos. Thats J-o-s-e G-a-l-d-o-s
Travel Agent: Thanks. Do you mind if I call you Jos?
Caller: Not at all.
Travel Agent: Okay, Jos. And how many seats do you need?
Caller: There are two of us two adults.
Travel Agent: And you said you wanted to travel on September 3rd and
return on October 7th or 8th?
Caller: Thats right.
Travel Agent: Would you prefer a non-stop flight?
Caller: It doesnt really matter. I have a friend in Miami, so if there is a
stopover in Miami, that would be fine.
Travel Agent: Okay, let me check whats available. Would you mind
holding for a moment?
Caller: Sure. No problem.
Travel Agent: Okay. Ill be right back.
(music)
Travel Agent: Hi, Jos. Ive found two flights leaving for Ecuador on
September 3rd and returning on October 8th. One is a direct flight that is
more expensive. The other is a cheaper flight with stopovers in New York
and Mexico City.
The direct flight leaves at 10:30 a.m. and arrives in Quitos at 5:30 p.m. Its

$1, 249.73 with taxes and surcharges.

The other flight leaves at 6:30 a.m. and arrives in New York at 8:00 a.m.
Then there is a connecting flight from La Guardia airport at 3:10 p.m.,
which arrives in Mexico City at 8:15 p.m. From Mexico City, you would
catch another connecting flight leaving at 10:45 p.m. and arriving in Quitos
at 1:00 a.m. So there is a total travel time of about 18 hours. But the cost of
that flight is $843.60.
Caller: Oh, wow thats quite a difference.
Travel Agent: Yes it is. So it really depends on how quickly you want to get
to Quitos.
Caller: Yes. Well, 18 hours is a long time. I dont think my friend will want to
sit that long. So I think well go with the direct flight. Could you book that for
me?
Travel Agent: Certainly. Can I have the name of the other passenger?
Caller: Her name is Tina Lopez.
Travel Agent: Is that L-o-p-e-z?
Caller: Yes, thats right.
Travel Agent: And do you have any seating preferences?
Caller: Yes, we would like to sit near the front of the plane if possible.
Travel Agent: Sure. It looks like that wont be a problem. And will you be
needing travel insurance?
Caller: No, I dont think so.
Travel Agent: Okay. And how will you be paying for that?
Caller: By credit card.
Travel Agent: And the card is in your name?
Caller: Yes, it is.
Travel Agent: Could I have the number and expiry date please?
Caller: Yes. Its Visa: 123-4567-4444-988. The expiry date is eleven, 2013.
Travel Agent: Okay, well if you could just send me an email message,
Jos, just to confirm that you want me to book the flight, I will do that for
you.
Caller: Sure. Whats your email address?
Travel Agent: Its Nadine@HappyHolidays (all one word) .com.
Caller: Okay. Ill send it to you right away.
Travel Agent: Great. And once I have the flight booked, Ill send you the

tickets electronically. Okay?

Caller: Sure. That would be fine.
Travel Agent: Thank you for choosing Happy Holidays, Jos. I hope you
have a wonderful trip.
Caller: Thank you. Bye.
Travel Agent: Bye.

Telephoning

Receptionist: Good Afternoon, Abernathy and Jones, how may I help you?
Ms. Zellinger: Yes, I would like to speak to Joseph Abernathy, please.
Receptionist: I'm sorry, Mr. Abernathy is out of the office at the moment.
Ms. Zellinger: Do you know when to expect him?
Receptionist: I should be back about 3:00. Would you like to leave a
message?
Ms. Zellinger: Yes. My name is Belinda Zellinger.
Receptionist: Is that Z-E-L-I-N-G-E-R?
Ms. Zellinger: It's with two L's.
Receptionist: Okay, and may I tell him what this is in regards to?
Ms. Zellinger: Well, it's a rather personal matter...
Receptionist: That's okay. How can he reach you, Ms. Zellinger?
Ms. Zellinger: At 555-4857.
Receptionist: 555-4857. Fine. I will give him the message as soon as he
returns.
Ms: Zellinger: Thank you very much.
Receptionist: You are welcome. Goodbye.

Telephone English

A:Good afternoon, Fowler's, may I help you?

B:Extension 237 please.
A:I'm sorry, the line's busy, will you hold?
B:Yes, I'll hold...............
A:I'm putting you through.
C:Marketing, Harry Webb speaking.
B:Could I speak to Maurice Caine please?
C:I'm sorry, he's in a meeting at the moment.
B:Do you know when he'll be back?
C:He should be back around four. Can I take a message?
B:Yes, please ask him to call David Jones on 629 3478
C:629 3478, right?
B:That's right.
C:OK, I'll see he gets your message