Lisa C.

Gibbs
7729 Lakeshore Drive Richmond Virginia 23235
(804) 543-8087 lisagibbs55@yahoo.com

Professional Summary

An experienced, results driven manager with the ability to problem solve and multi-task in high
stress situations. Extremely successful in collections, insurance claims, and in building a
consistent strong cash flow system. An effective communicator with an innate desire to
succeed, and deliver exceptional customer service by employing compassionate but professional
guidance to customers as well as staff.

Experience

Dr. Kaugars and Miller, P.C.

Richmond, Virginia
Office Manager
February 1997-January 2009
• Assisted doctors in developing and the implementation of production and office goals
• Supervised accounts receivable and maintained a 94-98% collections rate for 12 years
• Presented patient treatment plans with financial options , including pre-estimates and
third party lenders
• Streamlined insurance claims by electronic filing
• Strong patient retention through daily use of short call list, respect, and asking for
referrals
• Encouraged doctors to implement assistant’s skills in more useful ways to save valuable
doctor time for more productive time management
• Provided a safe and pleasant working environment for doctors and staff of 10
professionals
• Developed strong professional relations with other referring doctor offices, encouraged
marketing strategies to maintain confidence and friendships with these doctors

Dr Thomas Wright
Richmond, Virginia
Front Desk Coordinator
January 1996-Feburary 1997
• Ensured maximum production through effective booking by using short call list
• Provided excellent patient care and follow through in insurance claims, treatment planning
and financial planning
• Reported daily financial accounting, daily goals were $7,000.

First Assistant, LTD Richmond, Virginia

Office Manager January 1995-
December 1996
• Complied state-wide reports tracking hospital use of surgical instruments, including dates,
hospitals, sales member, doctors and cost for sales reports
• Detailed ordering of surgical instrumentation for orthopedic surgeons for the state of
Virginia
• Assisted 3 sale representatives with scheduling, billing and reports
• Follow up phone sales with hospital purchasing agents
• Administrated accounts payables and receivables
 Lisa C. Gibbs
7729 Lakeshore Drive Richmond Virginia 23235
(804) 543-8087 lisagibbs55@yahoo.com

EDUCATION and TRAINING

J. Sargeant Reynolds Community College

Associates Degree in Expanded Duties Dental Nurse
Virginia State Board Certified Dental Assistant
Practice Management Program I, II, and III Levin Group
Extensive knowledge of HIPPA and OSHA regulations
Experienced with Microsoft Word, Softdent, and Quickbooks