Quality @hp

Participant handout

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Quality @hp
Participant handout
May 2014

Quality @hp

Quality Principles in action

Review this list of activities and consider how you can leverage each to champion quality and
continuous improvement in your job.
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Identify early in every project, what you can do to create an exceptional customer experience for
your direct and indirect customers.

Discuss quality improvement ideas with your manager for the processes you deal with in your
current role.

Take ownership and follow through personally when you hear a customer complaining about the
quality of our products or services.

Set some aggressive quality goals in the areas where you can make the most impact.

Engage with colleagues from different departments to get the root cause of a customer
issue/complaint.

Build a personal relationship with your customer.

Engage and discuss with your manager when faced with conflicting priorities that may impact
negatively the customers experience.

Go the extra mile and work with cross-functional team members to address customer problems
and create an exceptional experience for them.

Make a recommendation to your manager about solutions that will enable your department/group
to manage end-to-end quality more efficiently.

Include in your development plan an item to increase your knowledge and practice of quality
methods and tools.

Recognize one of your colleagues for demonstrating their passion for quality.