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Quytrinh XD &dgia Ketquathuchien KPI
Quytrinh XD &dgia Ketquathuchien KPI
Quytrinh XD &dgia Ketquathuchien KPI
HOA.
xA
HOI
CHU
NGHIA
VIET
NAM
005
12014/TB-TGD
TP.H6 Chi Minh, ngayO
3 -01
"
THONGBAO
Ve vi~c ban hanh Quy trinh xfiy dung va danh gia ket qua tlnrc hi~n KPI
tai Cong ty co phan Xi mang Hit Tien 1
?
Tong giam doc yeu cau cac Don vi tnrc thuoc Cong ty ap dung xay dung va
danh gia ket qua thirc hien KPI theo quy trinh va bieu rnau.( dinh kern)
r
Tran trong.n--
nh =- Nhir tren.
- Liru TCHC.
____ ..
.:l
'"
...._
CONG
HoA
xX
HOI
CHU
NGHiA
VIET
NAM
TONG
CONG
TY
CN
XI
MANG
VIET
NAM
,..
...
.."
CONG TY CO PHAN XI MANG HA TIEN 1
;.:::.
1. MUC DICH:
r
Phan bo muc tieu, chien hroc cua Cong ty thanh muc tieu cua Don vi, Phong ban
BQ phan va Ca nhan trong Cong ty.
,
Giup Don vi, Phong ban, Ca nhan co muc tieu va ke hoach r5 rang trong nam.
Dam bao cho nguoi lao dong thuc hien dung cac nhiern vu, trach
nhiem
va
quyen
,
han trong ban mo ta cong viec cua tirng vi tri chirc danh cu the, tang hieu qua lam
viec thong qua viec dat duoc cac muc tieu KPls.
r
Nham danh gia hieu qua lam viec cua nhan vien trong qua khir, hien tai va nang
cao hieu qua lam
viec
trong
tirong
lai.
,
,
Xac dinh nhu cau phat trien va dao t<;10cua nhan vien.
,
,
Danh gia nang hrc tiem tang va kha nang thang tien trong nrong lai cua nhan
.
vien.
,
,
Dat ,muc tieu va xay dung ke hoach hanh dong, nham giup nhan vien dinh lnrong
nghe
nghiep.
,
De lam co sa xac dinh rmrc hrong, thuong.
Tang dong lire lam viec cho nhan vien,
~
2. PHAM VI AP DUNG:
,
Qui trinh nay diroc ap dung voi tat ca cac Nha may, Tram nghien, Xi nghiep,
Phong, Ban trong toan Cong ty.
,
-,
?"
3. CAC LOI ICH CUA VIEC DANH GIA HIEU QUA CONG VIEC
,
Cung cap thong tin phan hoi cho nhan vien ve rmrc dQ thuc hien cong viec cua ho
,
so voi, cac tieu chuan mau va so voi cac ,nhan vien khac.
Co dieu kien thao Iuan voi nhan vien ve hieu qua lam viec cua ho, co chinh sach
khen thuong, dong vien ,hay ky luat kip thai.
Co cai nhin, bao quat ve hieu qua lam viec cua nhan vien va tren co sa do xac
dinh
nhu cau dao tao
cua ho.
1/8
"
Thao luan, ,thong nhat ve muc tieu cua nhan vien, nho do giup ho c6 dinh huong
muc
tieu tot hon .
C6 co hoi
tu
danh
gia
va
cai
tien
hieu
qua
quan
ly
cua
chinh
minh,
thong
qua
Sl,I
,
phan
hoi
cua
nhan
vien.
,
Hieu r5 nang hrc va kg nang cua nhan vien, nho do phan cong va uy thac cong
viec hieu qua hon.
.
, C6 the ho tro nhan vien kip thai khi ho gap kh6 khan.
r
.:. Cae l(yi ieh a6i vai nguai au(Ye aanh gia:
,
C6 ,dong luc lam viec tot vi diroc, nguoi quan ly co vii, khich l~.
Biet r5 muc tieu cong viec va ke hoach dat muc tieu.
Biet hieu qua lam viec cua chinh minh, xac dinh nhirng diem can cai tien.
Nhan diroc Sl,I h6 tro kip thai cua ngiroi quan ly khi g~p kh6 khan.
Duoc de dat y kien de cai, thien ,dieu kien lam viec.
,
C6 dinh hirong phat trien nghe nghiep r5 rang nho nhtrng phan hoi cua ngiroi
quan IY.
,
,?
4. QUY TRINH XA Y
'\
'\
nVNG KPI
1-.
dan
- Phong To chirc Hanh chanh ban hanh cac thong bao hoac huong
trien
khai
xay
dung
KPI.
Cac
don
vi
tnrc
thuoc
thea
thong
bao
hoac
hirong
dftn
,
trien khai xay dung KPI tai don vi minh.
e. Xac dinh m1)ctieu cua cac b9 phan truc thu9C don vi
,
- Cac don vi tnrc thuoc Cong ty phan bo muc tieu cua don vi minh cho cac b9
phan true thuoc don vi. Cac b9 phan tnrc thuoc don vi xay dung muc tieu cua
b9 phan minh (theo bi~u mftu 02).
f. Xay dvng KPI cua cac bo phan, ca nhan truc thu9c dOll vi
,
- Cac don vi tnrc thuoc Cong ty xay dung KPI va trien khai den nrng b9 phan,
ca nhan cua don vi minh .
,
- Phan trong so danh gia cua tung KPI do Thu tnrong don vi, Truong don vi
thong nhat xay dung.
2/8
,....
- Tat ca can bi) cong nhan vien viet nhat ky cong viec cua minh (theo bieu mau
03).
,.
,.
,.
- Can bi) quan ly true tiep thong nhat voi Can bi) cong nhan vien viet ban rho
,
ta cong viec cua minh dira tren nhat ky cong viec (theo bieu mau 04).
"
- Cap quan ly tnrc tiep xay dung KPI muc tieu va KPI co ban (dira tren bieu
mftu 03 va 04) cho nrng CBCNV (theo bieu mftu 05).
')
r"
'I.
- De chi so KPI hieu qua gan voi muc tieu cua Cong ty va g6p phan cai thien
cong viec hien tai, nang cao hieu suat thi can xay dung voi nhtrng yeu cau co
ban sau:
r
+ Thirc hien nhieu ,phirong, phap tiep can de xay dung KPI. Theo do, danh
gia KPI se bao gorn 2 phan: KPI muc tieu va KPI co ban
~ KPI muc
tieu:
+ Muc dich cac KPI de danh gia thea cac chien hroc va muc tieu cua Cong
ty.
,
han
cua
dan
vi,
ca
nhan
de
c6
the
kiem
soat
va
hoan
thien
cac
muc
tieu
dff
,
de ra.
,
..
,.,.?,....,
??
+ Phan nay con can de kiem scat cac yeu to chinh de dan den thanh cong
cua dan vi vi du nhu san hrong, dinh mire, chi phi ...
KPI ca ban:
"
+ Muc dich chinh cua phan nay la kiem soat va cai thien cac cong viec hang
ngay, nhtrng cong viec co ban, til d6 gia tang hieu qua lam viec cua ca
nhan.
,
+ Kiem soat viec thuc hien cac quy trinh va quy dinh trong cong viec.
-
LUll
Y
de
do
IUOng
va
danh
gia
hieu
qua
cong
viec
can
ap
dung
ca
3
10(;1i
chi
,
so:
~
,.
,.
?,
+ Chi so ket qua ,chinh: do IUOngva kiem scat nhirng ket qua dat duoc cua
cac muc tieu de ra. Vi du: san hrong, dinh rmrc ...
,.,.
'I.?
"
'I.
muc
tieu.
Vi
dl):
so
Ian
kiem
tra
thiet
bi,
so
Ian
barn
dau
,
Ian gQi di~n tho(;1icho khach hang ...
,.
,.,.
'I.?
+ Chi so hi~u suat chinh yeu: do IUOngva kiem soat nhilng vi~c can lam de
,.
,.
3/8
c,
- Tir bang KPI muc tieu va bang KPI ca ban hinh thanh trien khai xay dung
KPI tong hQ'Pcho ca nhan.
,
- KPI tong hQ'P ca nhan hang thang c6 the thay doi tuy thuoc thea cong viec
hoac
muc
tieu,
"
- LUll '1, tat ca rnuc tieu can xay dung thea nguyen tac SMART.
Ap dung la 70% trong so thuoc ve KPI va 30% la nang hrc dong g6p. Trong d6,
3 yeu
to
cua
nang
lire
dong
g6p
la
Kien
thirc,
ky
nang
va
thai
dQ,
moi
yeu
to
,
chiem 10%.
,.
,.
,...
,.
,.
"
.....
,.
,,?
4/8
Trach nhiem
Tien trinh
Thiri gian
,
,
BAN HANH
MUC
TIEU
,
,
CUACONGTY
I'
-,
Bieu
rnau
Thang 11 hang
nam
"
xA Y DUNG
Thang 11 hang
nam
MUC
TIEU CVA DON VI
BM
OI-Phan
,
bo mue
tieu cua
Cong ty
DUYET
Ban Tong
giam
,
doe
,
,
Phong To chirc
Hanh Chanh
Dau thang 12
hang nam
THONGBAO
(HUaNG DAN) TRIEN KHAI
DU'NGKPI
,
XAC DINH
MUC
TIEU CUA CAC BO
PHAN
TRUC
THUOC
DON VI
VI
Thang 12 hang
nam
XA Y DUNG
KPI CVA cAc BO PHAN
TRUC
THUOC
DON VI
xAYDUNG
,
KPIMUCTIEU
TONG HOP
cA NHAN
PHONG
TO
CHUC
,
,
HANHCHANH
TAp
HOP
VPC
PHONGHCNS
TAp
HOP
NMrrNlXN
001/ DANH
THEO,
,
GIA KETQUA
THVc HIEN
Mau
CA NHAN
BM
02Phan
,
bo mue
tieu cua
don vi
,.)
Cac
don
vi
giri
,
ket qua xay dung
Thang 12 hang
nam
xA Y
<
Thang 12 hang
nam
Thang 12 hang
nam
Thang 12 hang
nam
- BM 03:
Nhat ky cong
"
viec
- BM 04: Bang
mo ta cong viec
- BM 05: Mue
Dau thang 01
,
- sau.
eua nam
Hang
thang/hang
, ,
quy eua nam
5/8
Hang ngay/ hang tuan/hang thang CBCNV va c~p quan ly tI1JCti~p danh gia
k~t qua thirc hien KPI cua tung ca nhan don vi minh thea ban KPI dll dang ky
,
(theo bieu mau 06).
b. Trinh duyct
C~p quan ly tI1JCtiep t~p hop k~t qua danh gia va trinh Thu tnrong don vi ky
duyet.
c. T6ng hgp
,
Tnroc ngay 5 hang thang Phong To chile Hanh chanh tong hop danh gia ket
,
qua thirc hien KPI cua cac Phong, Ban tai Van Phong chinh (theo bien mau
07).
,
- Thang 12 hang nam, Phong To chile Hanh chanh tong hop KPI ca nam de
trinh T6ng giam d6c phe duyet.
d. SU dung ket qua danh gia phuc Vu cho cong tac nhan su
Sl,I
- Dira tren ket qua danh gia, CBQL xac dinh nhirng
mang
can
cai
thien,
dat
.,
muc tieu r5 rang, cu the de len ke hoach
phat
trien
cho
ngiroi
diroc
danh
gia
,
thong qua kern cap, dao t<;10,phat trien.
"."
e. Luu ho sa
,
- Phong .
To chile hanh chanh,./Phong Hanh chanh nhan Sl,I luu cac ho sa lien
quan den viec xay dung, trien khai va ket qua danh gia KPI cua don vi ..
f. LUll d6
6/8
-l-
"I
I
1
--
Trach nhiem
Tho; gian
'I'ien trinh
,
Ca nhan NLD va
Don vi,
-,
Hang
ngay/Hang
,
tuan/Hang thang
"./
.
.
Hang
ngay/Hang
,
tuan/Hang thang
- BM
06:
Danh
gia
_
,_
,
,
eong viec eua ea
nhiin
Hang
ngay/Hang
,
tuan/Hang thang
DUYET
1.
Phong
TCHCIHCNS
Hang thang ,
- BM 07:
bang
tong
,
hop ket qua danh
Tong hop
gia KPI
Thang 12 hang
nam
DUYET
.,..
,
PhongTCHC
_i
Phong
TCHCIHCNS
Phong
TCHCIHCNS
PhongTCHC
1-
Thang 12 hang
nam
<,
-,
nhan sir
./
7/8
1
-~
6. PHULUC
,
bieu
,
bieu
,
bieu
,
bieu
,
bieu
,
bieu
bieu
mau 01
mau 02
mau 03
mau 04
mau 05
rnau 06
mfiu 07
(.A"...-
'\,
,
II
,
8/8
"
Bieu mdu
A
......
,..
..
so 01
CONG
HOA
XA
HOI
CHU
NGHIA
VIET
NAM
PHAN BO MDC
TIED
CONG
TY
DEN
DON
VI
Nam:
Nhiem
vu
Khac
-.,._-
bo muc
II. Phan
tieu:
,
I
Thurrc
Muc
."
tieu
do
TrQng
,
so"
Chi tieu
cua don
KPI
Hien
tai
Chi
tieu
Don vi
thirc
hien
VI
Ke
hoach
hanh
don
San
lUQ"n_g_
Dinh
,
mire
Lai
nhuan
DUYET
THU TRUONG
DON VI
Ngay:
Ngay:
III
I
~
--
.
Bieu mdu so 02
.
CONG
HOA
XA
HOI
CHU
NGHiA
VIET
NAM
"";::
,:::
...
PHAN BO MUC
TIEU DON VIDEN BO PHANIPHONG BAN
Nam:
Khac
-
Muc
tieu
Don
vi
Muc
tieu
Thmrc
do
Trong
,
so
KPI
Hien
tai
Chi
tieu
Chi tieu
cua Bo
ph~n,
Phung/
Ban
Bi}phan,
Phong/
Ban tlnrc
hien
Ke
hoach
hanh
di}ng
San
hron
Dinh
mire
Lai
nhuan
TRUONG DON VI
Ngay:
Ngay:
III
...
,~
.Q
'b
c:J
""'"
'<0
,_
rJ'l
-=u
.
.
,.ll"
-=,_=
-=
._:>
efl
=
(0
c:J
c:J
(<IJ
c:J
c:J
,~
c:J
=
'(0
'(<IJ
~
bJ)
\,)
E-;
'<::::I
.....
-5
'C
\,)
-.:t'
,.....
"
oJ
._=
-=
~.
-=
,~
="
C
-
;I."
u
,~
. ~.
(<IJ.
....
c:J
>o
Z
(0
U
,>
'(<IJ
~
E-;
,<.
efl
=~
<0 '" "
=
c..._
,~ -=
-=c..~
efl-=
='b
~-=
-= =
==
z
c:J
~(<IJ
.<
~
c:J
(<IJ
_J,
,. ,
M
._
c:J
(<IJ
:>
bJ)
=
efl
==
"C
._<0
(0
c:J
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"
=
._efl
:s
-=E-;
~
"
0
M
..c
00
0
0
..c
0\
0
M
..c
0\
0
0
0
M
0
0
0
0
..c
..c
..c
..c
..c
0
0
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0
0
M
0
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M
0
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0
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00
r<)
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00
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0\
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..c
..c
Bieu mdu so 04
"?,,
Don vi:
Chirc danh:
,
ban hanh/Sira
Ma so:
Nguoi
Ho va ten
Ngiroi
tra
Nguoi duyet
Chfr ky
,
1. Tom tat cong vi~c ( Noi dung va muc tieu chinh yeu cua cong viec )
"
,
.;
,
)
-z
5
6
7
8
,
3. Nhiem VI}va trach nhiem khac (Nhtrng viec khong gan voi chirc danh cong viec rna duoc giao
them).
Tein sudt
Trang
Tieu
chi
ddnh
,
SIT
Noi dung
,,
ngay, tudn, thang
so
_gia
I
2
3
Thuc
hien
nhiem
vu khac,
MTCV
tiep
tiep
Trang 1/3
Bieu mdu
42 Q uan
so 04
Doi tuong
4.3. Quan he ben ngoai (Cac ca nhan, don vi ngoai Cong ty)
,
Doi tuong
5. Pham vi quyen han (Quyen hanh cua ngiroi thirc hien cong viec g6m gioi han cua cac quyet
,
"
dinh
ve
quan
ly
Nhan
Vien
cap
duoi,
ve
tai
chanh)
.
ve tai chanh
.
....
. .
'
"
"
'"
",.
<
"
"
6. Yeu cau cua cong vi~c ve trinh dQ, ky nang can thiet (La yeu cau chu yeu doi voi ngiroi thirc
hien cong viec - danh dau vao cac vi tri phu hop nhat)
r
05/12
o 12/12
09/12
o Khac
-\
;.
o Trung
o Cao dang
cap
o Dai hoc
o Tren
dai
hoc
Chuyen nganh:
Hoac linh
VlJC
.
nrong duong:
o Trinh
-
do A
0 Trinh do B
0 Trinh do C
o Khac
do A
o Trinh
o Khac
Trinh do vi tinh:
o Trinh
-
do B
Kinh nghiemi thai gian dll lam cong viec cung chuyen mon hoac cung linh vue) :
o Diroi 1 narn
Olden
2 nam
0 2 denS nam
0 Tren5 nam
o Binh thirong
,.
,.
""
Ky nang thiet yeu cho cong viec (Co the chon nhieu ky nang) :
,
o Giao tiep
0 Thuyet trinh
o Lam viec nhom o Dam phan
o T6 chirc cong viec o Giao viec
,
,
,
o Giai quyet van de o Lanh dao
MTCV
Trang 2/3
Bieu mdu so 04
"
'"
"
7. Yeu cau ve Dieu ki~n va moi truong lam vi~c (danh dau vao 0 phil hQ'Pnhat )
-
Vi tri lam viec: (Noi lam viec chu yeu chiem nhieu thai gian nhat)
"
o Ngoai troi
,
o Di lai nhieu
"
MQi tnrong lam viec (Moi tnrong cua noi lam viec chu yeu chiem nhieu thai gian nhat)
o Binh
-
thuong
0 DQc hai
0 Ca kip
o Dac thu
o C6 tang
o Gia
hanhchanh
ca
Phuong tien lam viec: (Trang thiet b] can thiet sir dung khi lam viec)
o Cong
-
o Thiet
0 Thi~t bi
bi nang
Th~ chat: (Hao phi sire 19c d~ thirc hien cong viec)
,
o Nh~ nhang
DBinh thuong
o It nang nhoc
DN~ng
o Don
gian
0 It suy nghi
o Quyet
dinh
Bao hQ lao dQng: (Yeu cau trang bi loai bao hQ lao dQng)
o Khong
0 Dong phuc
0 Binh thuong
o Chuyen
dung
\
----------0000000----------
MTCV
Trang 3/3
. .
Bieu mdu s6 05
CONG
HOA xA HOI
NAM
MUC
TIEU
KPI
cA NHAN
Thoi gian:
Ho & ten:
Chirc danh cong viec:
N~i dung
STT
1
A
Tan suat,
Tr(Jng
,
(ngay/tuan
so
/thang ... )
(%)
Chi
so do ItrO'ng
KPI
".
Thtr6'c
do
Ghi chu
Hien
tai
Chi
tieu
70
II
30
Kien thirc, yl
II
Ky nang,
III
Hanh vi, y3
y2
TONGCONG:
DUYET
100
QuAN LY TRl!C
TIEP
xotror
LAO DONG
Ngay:
Ngay:
Ngay:
III
.
.
"
.. .
Bieu mdu s6 06
"
_...
CONG
HOA XA HOI
CHU NGHIA VIET
NAM
Tan suat,
Trong
,
(ngay/tuan
so
/thang ... )
(%)
Chi so do hrong
KPI
ThlfO'C
Hien
do
tai
4
5
Chi
tieu
6
(%) Th\l'c
hien
Ket qua
(TS*TH)
(8)=(7)/( 6)
=(8)x(2)
70
X
thang
10
0/0
II
20
30
=(45/30)%
45
=(45/30)0/0
xl0
30
Iy danh
QUaD
(QUaD Iy
danh gia,
n%)xTS
gia, n %
I
II
III
Kien thirc, yl
Ky nang,.. .....y2...... ... ... ....... ... ....... ............... ...... ... .....
.. ... ....... .......... ... .....
Hanh vi, y3
TONGCONG:
,',
,.,
- -
,.-.-.----.-_ --_
_-_
- xl+x2
X+Y -
,.,
+ tr_1+y2+_y3
DUYET
-----.- ..-
...... ............ ..-.... ...-......................... _ ............................... _ ...... _ ..._ ..__ .......... _ .._ ........._ ........-.....-__ ...... _.
~
..............................................................................................................................................
X
X
...............................................................
100
QuAN LV TRVC
TIEP
NGuffi
LAO DONG
Ngay:
Ngay:
Ngay:
1/1
-l
Thirc
hien
.
.
N{ji dung
STT
,
Bieu mdu s6 07
"
CONG
HOA
xA HOI
CHU
NGHIA
VIET
NAM
----
STT
SDB
._-
HOTEN
CHUCDANH
CONGVIEC
?'
KETQUADANH
,
GIAKPI
GHICHU
...
-_._. __ ....- .-
Chuyen vi en
.---t---------- -
---_
..._ ..
---
----
---
-- - ----
.I
Ghi chu: tnrong hop nguoi lao dQng nghi thai san, nghi bm dau, nghi khong luang thi ghi ra
(1 cot
8 ghi chu
P.TCHCIP.HCNS
NgtrOil~p