CONTENTS

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TITLES

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I.

CHAPTER 1
Executive Summary
Introduction
Literature review
Management Problem
Research Problem
Purpose of the study
Scope of the study
Objectives of the study

1
2
4
5
10
10
10
11
11

II.

CHAPTER 2
Organization Profile
Organization chart
Sampling
Research Design
Data collection methods
Measuring tools

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13
27
41
44
46
46

III.

CHAPTER 3
Data Code Sheet
Result & discussion with Charts & graphs
Findings
Recommendation
Conclusion

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51
65
67
68

IV

CHAPTER 4

Appendix
Questionnaire
Bibliography

69