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MGT300 Ch03 Exercise
MGT300 Ch03 Exercise
Multiple Choice
1. What does supply chain management involve?
A. The management of production material flows between and among stages in a supply chain to
maximize total supply chain efficiency
B. The management of information flows between and among stages in a supply chain to
maximize total supply chain costs
C. The management of information flows between and among stages in a supply chain to
maximize total supply chain effectiveness and profitability
D. None of the above
2. All of the following are part of the four basic components of supply chain management, except:
A. Supply chain strategy
B. Supply chain customers
C. Supply chain partners
D. Supply chain logistics
3. Which of the following defines supply chain partners?
A. The schedule for production activities including testing, packaging, and preparation for
delivery
B. The product delivery processes and elements including orders, warehouses, carriers, defective
product returns, and invoicing
C. The strategy for managing all the resources required to meet customer demand for all products
and services
D. The partners chosen to deliver finished products, raw materials, and services including
pricing, delivery, and payment processes along with partner relationship monitoring metrics
4. Which of the following defines supply chain operations?
A. The schedule for production activities including testing, packaging, and preparation for
delivery
B. The product delivery processes and elements including orders, warehouses, carriers, defective
product returns, and invoicing
C. The strategy for managing all the resources required to meet customer demand for all products
and services
D. the partners chosen to deliver finished products, raw materials, and services including pricing,
delivery, and payment processes along with partner relationship monitoring metrics
5. Which of the following defines supply chain logistics?
A. The schedule for production activities including testing, packaging, and preparation for
delivery
B. The product delivery processes and elements including orders, warehouses, carriers, defective
product returns, and invoicing
C. The strategy for managing all the resources required to meet customer demand for all products
and services
D. the partners chosen to deliver finished products, raw materials, and services including pricing,
delivery, and payment processes along with partner relationship monitoring metrics
True/False
1. Supply chain strategy, supply chain partners, supply chain operation, and supply chain logistics are the
four basic components of supply chain management.
2. Effective and efficient supply chain management systems can enable an organization to decrease the
power of its buyers.
3. Customer relationship management involves managing all aspects of a customers relationship with an
organization.
4. Eddie Bauer has successfully used CRM to collect information through customers transactions and
analyze the information to determine the best way to market to each individual customer.
5. A business process is the analysis and redesign of workflow within and between enterprises.
6. Progressive Insurance used CRM to revamp its insurance claims process.
Structure
1. List and describe the four components of supply chain management.
2. In terms of Porters Five Forces Model, explain the benefits an organization can receive from
implementing an efficient and effective SCM system.
3. Summarize why CRM is more than just technology and must be embraced on an enterprisewide level,
along with the types of things an organization can determine when using a CRM system.
4. Explain the goal of enterprise resource planning.
5. Describe SCM, CRM, and ERP and the differences among them.
6. Identify how an organization can use business process reengineering to improve its business.