Download as pptx, pdf, or txt
Download as pptx, pdf, or txt
You are on page 1of 3

Principles of marketing

Essence of

marketing
1.

Principle of customer value

2.

Firm delivers products, customers buy values and benefits


Success = f (providing value)
Customer insight

Principle of differentiation

3.

Provide customer value better than competition


Provides competitive advantage, USP/ edge

Principle of segmentation, targeting and positioning

You cannot deliver value to everybody


Carefully choose targets segments
Segments different from each other, similar inside
Limited resources - Know which battles to pick
Concentrate your resources forgo other opportunities

Steps in marketing
Assessing market opportunities and customer value
Environment scanning
Developing insights about needs, wants and motives
Value
Exploratio Choosing the value
n
Segmentation, targeting and positioning & branding Strategic
Marketing

Value
Creation

Value
delivery

Designing value
Decision involving product and services
Pricing

Delivering value
Distribution and access
Communicating value
Integrated marketing communication

Needs
Wants
Demands

Location
Coverage
Channel

Design
Quality
Variety

CUSTOMERS
Needs and other
segmenting dimensions

COMPANY
Objectives & resources

S
W
O
T

Segmentation &
targeting
Differentiation &
positioning

COMPETITO
Current &RS
prospective

Produc
Place
t
TARGET
Price

List price
Discount
Allowance

Promoti
on
Sales promo.
Advertising
Sales force

EXTERNAL MARKET ENVIRONMENT - PESTLE


Political

Economic

Sociocultural

Technologic
al

Legal

Environmenta
l

You might also like